Solutions Architect – Inbound AI Deployments

Hippocratic AI

Solutions Architect defining repeatable inbound AI deployment methodologies for Hippocratic AI’s healthcare platform. Translating patient access workflows into scalable configurations, product requirements, and deployment playbooks.

Posted 8/4/2026full-timeMenlo Park • California • 🇺🇸 United StatesSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in inbound AI configuration, call center operations, and patient access workflows, with a strong focus on designing scalable solutions and frameworks. Proven ability to collaborate with cross-functional teams and articulate product requirements effectively.

Highest-signal resume keywords

Inbound AI ConfigurationIVR System ConfigurationCall Center AutomationPatient Access TechnologyFramework Development

ATS Keywords

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Hard Skills

Decision Tree ArchitectureData LabelingConfiguration TestingPerformance ValidationProduct Requirements Translation

Soft Skills

Complex Workflow ExplanationTeam CollaborationTraining and Mentoring

Tools & Technologies

HyroOrbitaNuanceSyllableNotableFabric

Industry Keywords

Healthcare OperationsHealth PlanHealth SystemInbound WorkflowsFHIRHL7EHR Integration

About the role

Key responsibilities & impact

Define the core methodology for inbound AI configuration, decision tree architecture, IVR logic, and provider directory setup
Design repeatable patterns for call center workflows, patient access scenarios, and escalation logic across health systems and health plans
Document and continuously refine inbound AI frameworks based on deployment learnings and customer feedback
Partner directly with 5–7 health system and health plan customers on configuration, validation, and go-live support
Translate patient access, call center, and inbound workflows into scalable product requirements and configuration standards
Validate configurations against real patient call patterns and business metrics
Collaborate with Front Door product and engineering teams on product gaps, feature requests, configuration constraints, and scalable inbound features
Create playbooks, decision tree templates, training materials, documentation, and a knowledge base for deployment strategists and FDEs
Train deployment team members so they can execute inbound deployments independently
Define and articulate Hippocratic AI’s competitive differentiation and identify inbound market opportunities

Requirements

What you’ll need

BA/BS degree required
Domain expertise in patient access, call center operations, or inbound workflows
8+ years of experience in inbound/patient access technology or healthcare operations
Deep hands-on experience with inbound AI or contact center automation
Experience configuring IVR systems, designing decision trees, or deploying call center AI solutions
Experience labeling data, testing configurations, and validating performance
Proven track record building repeatable systems, frameworks, playbooks, or methodologies
Full-lifecycle ownership from customer discovery through configuration, testing, go-live, and iteration
Product thinking combined with operational execution, including configuring systems, testing edge cases, and debugging issues
Ability to explain complex inbound workflows to non-technical customers
Ability to articulate product requirements to engineers and align teams around a methodology
Nice to have: experience with inbound digital front door platforms such as Hyro, Orbita, Nuance, Syllable, Notable, or Fabric
Nice to have: healthcare operations, health plan, health system, or patient access background
Nice to have: configuration tools or internal framework experience; familiarity with FHIR, HL7, and EHR integration points
Nice to have: healthcare AI/SaaS or forward-deployed organization experience
Nice to have: mentoring and enabling operators to execute established frameworks

Benefits

Comp & perks

99.9%+ accuracy platform built for safe, autonomous clinical conversations
Backing from a recent $126M Series C at a $3.5B valuation
Opportunity to work with world-class healthcare, product, engineering, and AI research teams
Opportunity to define a new category and industry-standard inbound AI methodology
Opportunity to partner with experienced deployment strategists, forward-deployed engineers, product leaders, and AI researchers