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Implementation Manager, Payor
Hippocratic AIImplementation Manager deploying Hippocratic AI's safety-focused voice AI platform for U.S. health plans.
Posted 8/23/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $125,000 - $180,000 per yearWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing end-to-end health plan deployments, including project management, data quality coordination, and implementation documentation. Proficient in health plan operations, particularly in population health, care management, and compliance with industry regulations.
Highest-signal resume keywords
Health Plan OperationsProject ManagementImplementation ExperienceData Quality CoordinationHealth Plan IT Environments
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
ImplementationOnboardingPopulation HealthCare ManagementStars/HEDISUtilization ManagementData RequirementsTelephony ConfigurationRisk StratificationEligibility Files
Soft Skills
AccountabilityCoordinationDocumentation SkillsStakeholder ManagementStrategic Planning
Tools & Technologies
Health Plan IT SystemsOutbound Member Engagement PlatformsDialersCare Management Platforms
Industry Keywords
Managed Care OrganizationsCMSNCQAHIPAARegulated Data Governance
About the role
Key responsibilities & impact- Own end-to-end health plan use case deployments from contract signature to go-live
- Serve as primary project lead and drive accountability for timeline and quality
- Build and maintain Implementation Charters documenting timelines, configuration decisions, data requirements, go-live checklists, and sign-off criteria
- Configure dialers, agents, population filters, exclusion rules, call cadence, and routing logic
- Coordinate with health plan data and IT teams to define, validate, and onboard member data files
- Project-manage population health, care management, clinical operations, Stars/HEDIS, IT, and vendor management stakeholders
- Define and refine HAI's standard platform onboarding process, including integrations, data pipelines, member file schemas, and care management system connections
- Build and maintain the HAI implementation playbook, reusable templates, checklists, and best practices
- Hand off deployments to Customer Success at go-live with complete documentation
- Travel 25–40% to client sites for deployments, stakeholder meetings, clinical workflow mapping, and go-live support
- Periodically travel to Palo Alto headquarters for team alignment, playbook refinement, and strategic planning
Requirements
What you’ll need- Minimum 5 years of implementation, onboarding, or professional services experience specifically with health plans or managed care organizations
- Deep fluency in health plan operations, including population health, care management, Stars/HEDIS, and utilization management
- Proven experience managing complex, multi-stakeholder enterprise deployments with 60–120 day timelines
- Hands-on experience with health plan member data, including eligibility files, risk stratification outputs, and care gap lists
- Ability to coordinate with health plan IT or data teams to ensure data quality
- Familiarity with health plan IT environments and vendor onboarding processes, including security questionnaires, BAA requirements, and care management platform integrations
- Strong project management and process documentation skills
- Preferred: healthcare SaaS experience serving payors
- Preferred: healthcare IT consulting experience with health plan clients
- Preferred: deep familiarity with Stars/HEDIS measures
- Preferred: experience with voice AI, outbound member engagement platforms, dialers, or telephony configuration
- Preferred: knowledge of CMS, NCQA, HIPAA, and regulated data governance
- Preferred: experience scaling implementation processes across multiple customers or deployments
- Legally authorized to work in the United States
Benefits
Comp & perks- Performance bonus included in compensation range
- Equity
- Remote work arrangement
- Travel to client sites and periodic travel to Palo Alto headquarters