Director, Customer Success

Hippocratic AI

. Lead, coach, and develop a team of Customer Success Executives .

Posted 5/11/2026full-timeRemote • 🇺🇸 United StatesLeadWebsite

About the role

Key responsibilities & impact

Lead, coach, and develop a team of Customer Success Executives
Serve as the point of contact for your assigned health system accounts
Lead enterprise implementations of Hippocratic AI solutions
Collaborate cross-functionally with Product, Engineering, and Sales
Define, track and communicate client success metrics
Guide change management strategies and influence adoption
Execute best practices for onboarding, training, and workflow integration
Support future team growth by mentoring junior team members

Requirements

What you’ll need

8–12+ years of experience in healthcare, including 5+ years in customer-facing leadership roles
Proven ability to lead and develop teams managing enterprise accounts
Deep knowledge of clinical workflows, operational processes, and care delivery models
Experience leading cross-functional initiatives in a startup or high-growth technology environment
Strong executive presence and communication skills
Demonstrated success in implementation excellence, change leadership, and delivering measurable results in healthcare innovation

Benefits

Comp & perks

Health insurance
Retirement plans
Paid time off
Flexible work arrangements
Professional development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer success metricschange management strategiesonboardingtrainingworkflow integrationenterprise implementationshealthcare innovationclinical workflowsoperational processescare delivery models

Soft Skills

leadershipcoachingmentoringcommunicationcollaborationinfluenceexecutive presenceteam developmentcross-functional collaborationclient relationship management