Voice Agent Design Lead

Hippocratic AI

. Build and ship approximately 50 production-ready voice AI agents from an existing inventory of prioritized use cases.

Posted 5/7/2026contractRemote • 🇺🇸 United StatesSeniorWebsite

About the role

Key responsibilities & impact

Build and ship approximately 50 production-ready voice AI agents from an existing inventory of prioritized use cases.
Translate complex health plan and verticalized business workflows into safe, effective, highly conversational agent scripts.
Define the clinical guardrails, edge cases, and escalation paths for each agent.
Write and refine dialogue flows, including intent recognition, empathetic response patterns, and multi-turn conversation logic.
Work closely with Engineering on prompt design, tool calling, and integration with standard healthcare data formats.
Rigorously test each agent through internal QA before handoff.
Document agent logic, guardrails, and known limitations so the internal team has what they need to monitor, maintain, and improve agents after the contract ends.

Requirements

What you’ll need

3+ years working within health insurance, payor, PBM, or value-based care environments.
Deep understanding of member journeys, HEDIS measures, utilization management, pharmacy benefit structures, and clinical operations.
Must be able to walk into a conversation about Gap Closures, formulary management, or care transitions and immediately understand the workflow, the stakeholders, and what drives outcomes.
Experience designing multi-turn conversational experiences or structured clinical/member-facing content.
Comfort with dialogue flow design, edge case mapping, and writing for a patient audience.
Demonstrated ability to ship at high volume in ambiguous, fast-moving environments.
Ability to translate clinical requirements into technical specs for engineers and explain AI trade-offs to clinical/business stakeholders.
Experience with LLM-based agent frameworks, prompt engineering, and tool calling patterns (nice-to-have).
Background in product management within digital health, PBM, or payor-adjacent companies (nice-to-have).

Benefits

Comp & perks

Please be aware of recruitment scams impersonating Hippocratic AI. All recruiting communication will come from @hippocraticai.com email addresses. We will never request payment or sensitive personal information during the hiring process.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

dialogue flow designintent recognitionempathetic response patternsmulti-turn conversation logicedge case mappingprompt engineeringLLM-based agent frameworksclinical requirements translationtechnical specifications writingQA testing

Soft Skills

communicationcollaborationproblem-solvingadaptabilityattention to detailorganizational skillsability to work in ambiguitystakeholder engagementempathycritical thinking