Hilton

Operations

• Lead, coordinate, and drive strategy, project management, and implementation of short- and long-term initiatives aligned with regional and enterprise goals
• Track progress toward goals, provide regular status updates to the SVP and Area President, CALA, and build initiatives from creation through completion
• Identify risks, escalate issues, remove obstacles, and help ensure successful execution of key initiatives
• Prepare executive-level materials and presentations, synthesize complex information into recommendations, track follow-up actions, and deliver outcomes
• Serve as a trusted advisor and strategic partner to the SVP and Area President, CALA
• Collaborate with the Americas Planning and Business Operations team to implement initiatives, share best practices, and improve connectivity
• Engage cross-functional teams to integrate property-level and Hotel Operations feedback into corporate initiatives
• Build relationships across Operations, Development, Commercial, Finance, HR, Brand, and other enterprise functions
• Develop strategies, recommendations, and data-driven business cases for CALA initiatives and leadership decision-making
• Own and project manage priority initiatives with clear accountability, timelines, and outcomes
• Develop executive-level deliverables, presentations, and briefing materials
• Use operational, commercial, financial, guest satisfaction, and development metrics to report on initiatives and performance trends
• Connect enterprise and CALA leadership teams to ensure alignment and representation of CALA priorities
• Support implementation of enterprise programs, partnerships, and activations across hotels in the region

Director, Business Planning & Operations

Communications

• Own and improve the strategic implementation of campaigns, initiatives, and always-on programs through year-round communication planning
• Develop consumer understanding to determine how, where, and when ideas can be applied most effectively
• Evaluate and leverage different channels, media, and platforms
• Develop customer journeys and ecosystem mapping across key campaigns and initiatives
• Work with stakeholders from other disciplines and train and upskill the team in communications planning
• Collaborate with Hilton’s creative team and agency partners to amplify ideas across channels and platforms
• Foster relationships across creative and media teams
• Work with Global Media, Creative, Brand Strategy, Loyalty, CRM, and PR teams
• Translate strategy into communication frameworks
• Partner cross-functionally within a highly matrixed organization
• Ensure campaigns and initiatives align with consumer needs and enterprise business outcomes
• Develop comprehensive communications plans and message frameworks
• Develop the overarching go-to-market calendar
• Create communications planning tools, templates, and frameworks
• Lead and develop a communications planning team

Director, Communications Planning

Financial Planning and Analysis

• Lead Hilton's global Oracle EPM portfolio, including Planning, FCC, Reporting, EDM, and related finance platforms supporting forecasting, budgeting, consolidation, and reporting
• Partner with Finance and Technology teams to deliver system enhancements, process improvements, and finance transformation programs
• Lead a global team responsible for application support, system reliability, user enablement, issue resolution, and vendor management
• Expand AI-enabled forecasting, reporting automation, analytics, and digital solutions across Finance
• Partner with leaders across FP&A, Accounting, Treasury, Tax, and Technology to align financial systems with business priorities
• Build strategic relationships with Oracle and third-party partners to improve platform performance, influence product roadmaps, and lead innovation
• Lead deployment of AI-enabled forecasting and reporting capabilities while ensuring operational stability, controls, and user support

Senior Director – Global Financial EPM Applications

Sales

• Represent Hilton Hawaiian Village Waikiki Beach Resort and Hilton Waikoloa Village to prospective clients seeking group rooms, meeting space, and food and beverage services
• Serve as the primary point of contact for group sales customers
• Respond to inquiries, initiate outreach, qualify leads, and solicit potential clients
• Conduct site visits, entertain clients, prepare proposals, determine rates, negotiate contracts, and service accounts through fulfillment
• Create and execute strategic sales plans to achieve or exceed revenue and room night goals
• Evaluate lost business reports and identify opportunities to strengthen conversion and competitiveness
• Collaborate across departments to coordinate contracted services and uphold client satisfaction
• Supervise and support team members, monitor performance, provide coaching, and foster a positive work environment

Senior Sales Manager

• Identify and pursue new extended stay and project customers and create business opportunities within Hilton's Corporate Strategic Accounts.
• Leverage sales expertise to increase revenue per client and meet revenue targets.
• Cultivate relationships with important buyers in the extended stay market by targeting industry segments with long-term stay and project travel demand.
• Manage leads through the sales pipeline from our corporate strategic accounts in collaboration with extended stay sales team to maximize conversion.
• Develop and implement business development strategies to achieve growth and organizational goals.
• Manage client data daily using our CRM and Salesforce, ensuring accuracy and strict privacy. Update activities, tasks, follow-ups, and sales insights to maintain continuity and track project managers as they transition across job sites.
• Analyze industry trends and competitors' strengths and weaknesses and incorporating industry and client analyses to forecast future client needs.

Manager, Business Travel Sales

Performance Marketing

• Provide consulting support across multiple measurement frameworks including brand lift, conversion/sales lift, attention, marketing mix modeling (MMM), and others.
• Synthesize cross-campaign performance learnings into a global view that feeds annual planning and GTM briefs.
• Translate GTM performance outcomes into brief-to-outcome narratives that feed back into planning and investment calibration.
• Ensure the Unified Learning Agenda reflects campaign measurement priorities and that Analytics receives structured, actionable briefs.
• Support the Director and GTM teams with measurement expertise on the exploration of partners and strategies within the evolving media ecosystem.
• Guide enterprise measurement priorities by identifying the most critical performance questions and directing Analytics resources accordingly.
• Support the global Creative Effectiveness framework and scorecard, defining what 'good' is for M&L creative across campaigns and channels.
• Support end-to-end pre-market testing (Kantar Link AI / Link+): define criteria, interpret results, and deliver go/no-go decisions and creative recommendations.
• Interpret in-market creative performance signals, synthesizing data outputs from the Manager, Performance Strategy into optimization and scaling recommendations.
• Translate in-market creative findings into implications for the creative brief, GTM strategy, and investment decisions.
• Be the primary performance storytelling partner for brand partners aligned to GTM strategy, ensuring each brand category has a credible view of marketing impact.
• Partner with the Director on Quarterly Business Reviews (QBR), Executive Committee (EC), and Marketing & Loyalty Leadership Team (MLLT) performance narratives, connecting results to implications, trade-offs, and recommended actions for senior leadership informed by campaign insights.
• Partner with Marketing Analytics on metrics and performance inputs aligned to KPIs, establishing clear requirements rather than building dashboards or reports directly.
• Lead enterprise performance synthesis for Monthly Business Reviews (MBRs), identifying patterns, risks, and opportunities across M&L activity with confidence.
• Own campaign measurement strategy execution across the M&L portfolio, leading development of KPI frameworks, success criteria, and measurement for campaigns at every level.

Senior Manager, Marketing Performance Strategy

Director

• Define and lead the enterprise strategy for Brands and Commercial Learning, aligning learning priorities to Hilton's goals, brand standards, and commercial performance drivers
• Translate priorities and market dynamics into forward-looking learning strategies that promote growth and competitive advantage
• Lead innovation across learning experiences, including the incorporation of AI-enabled solutions, digital learning ecosystems, and modern learner-centric approaches
• Ensure consistent, high-quality learning experiences across regions while allowing for localization to meet market and brand needs
• Be the steward of the Hilton enterprise by promoting brand personality, standards, and storytelling and leadership capabilities into a variety of learning experiences
• Partner with Brands, Commercial Services, Operations, and HR leadership to align on priorities, capabilities, and learning investments
• Be a strategic advisor to senior executives on capability-building strategies, latest skill needs, and future workforce trends
• Collaborate with HR Technology, HR Strategy & Analytics, teams to promote integrated, data-driven learning experiences across the enterprise
• Lead and develop a high-performing team, promoting a culture of innovation, accountability, and continuous improvement
• Influence partners and lead agreement across global teams
• Oversee the design, development, and deployment of scalable learning solutions that build capabilities in areas such as revenue management, sales, marketing, customer promise and brand service
• Establish and track clear success metrics (e.g., performance impact, adoption) to evolve learning solutions and demonstrate return on investment