Director, Business Planning & Operations

Hilton

Hilton hospitality operations director driving Caribbean and Latin America regional priorities. Leading strategic initiatives, executive reporting, and performance improvement across managed hotels.

Posted 8/11/2026full-timeMiami • Florida • 🇺🇸 United StatesLead💰 $120,000 - $160,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in project management and strategic initiative implementation within the hospitality sector, leveraging strong analytical skills to develop data-driven business cases and executive-level presentations. Bilingual fluency in English and Spanish enhances communication and collaboration across diverse teams and stakeholders.

Highest-signal resume keywords

Project ManagementStrategic Initiative ImplementationHospitality ExperienceBilingual Fluency in English and SpanishExecutive-Level Presentation Development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ManagementData AnalysisStrategic PlanningBusiness Case DevelopmentMetrics ReportingOperational MetricsFinancial MetricsGuest Satisfaction MetricsDevelopment Metrics

Soft Skills

CollaborationRelationship BuildingCommunicationProblem SolvingAdvisory Skills

Tools & Technologies

Microsoft Suite

Industry Keywords

HospitalityCorporate Matrix EnvironmentCALA InitiativesCross-Functional TeamsEnterprise Programs

About the role

Key responsibilities & impact

Lead, coordinate, and drive strategy, project management, and implementation of short- and long-term initiatives aligned with regional and enterprise goals
Track progress toward goals, provide regular status updates to the SVP and Area President, CALA, and build initiatives from creation through completion
Identify risks, escalate issues, remove obstacles, and help ensure successful execution of key initiatives
Prepare executive-level materials and presentations, synthesize complex information into recommendations, track follow-up actions, and deliver outcomes
Serve as a trusted advisor and strategic partner to the SVP and Area President, CALA
Collaborate with the Americas Planning and Business Operations team to implement initiatives, share best practices, and improve connectivity
Engage cross-functional teams to integrate property-level and Hotel Operations feedback into corporate initiatives
Build relationships across Operations, Development, Commercial, Finance, HR, Brand, and other enterprise functions
Develop strategies, recommendations, and data-driven business cases for CALA initiatives and leadership decision-making
Own and project manage priority initiatives with clear accountability, timelines, and outcomes
Develop executive-level deliverables, presentations, and briefing materials
Use operational, commercial, financial, guest satisfaction, and development metrics to report on initiatives and performance trends
Connect enterprise and CALA leadership teams to ensure alignment and representation of CALA priorities
Support implementation of enterprise programs, partnerships, and activations across hotels in the region

Requirements

What you’ll need

Eight (8) or more years of experience
Five (5) years of project management experience, including strategic initiative implementation and partner communication
Five (5) years of hospitality experience
Proficient in Microsoft Suite
Travel up to 35%
Bilingual fluency in English and Spanish, written and spoken
BA/BS Bachelor's degree would be useful
On-property hotel experience at the Director level would be useful
Experience navigating a corporate matrix environment would be useful

Benefits

Comp & perks

110 nights of deeply discounted travel, with room rates as low as $40/night through the Go Hilton travel program
Employee stock purchase program (ESPP) with a 15% discount on Hilton shares
Paid parental leave for eligible Team Members, including partners and adoptive parents
Dedicated caregiving concierge services
Crisis Concierge support
Free counseling and support through the Employee Assistance Program (EAP) for eligible Team Members
Generous paid time off (PTO)
Health and welfare benefits, including health plans, dental coverage, and vision coverage
Retirement plans
Eligibility to participate in the Hilton Annual Incentive (Bonus) Plan
Eligibility to participate in the Company's long-term incentive plan