Higharc

Customer Success Manager

• Define and execute a scalable, outcome-driven Customer Success strategy aligned to company growth goals and customer value realization
• Establish clear customer journey stages, success milestones, and engagement models across segments
• Partner with Sales, Product, and Implementation to ensure seamless handoffs and strong time-to-value
• Build forecasting rigor and renewal predictability through structured account planning and risk management
• Design and continuously improve a best-in-class post-sale customer experience that increases loyalty and advocacy
• Translate customer feedback into actionable recommendations for Product, Engineering, and GTM teams
• Recruit, develop, and retain a high-performing Customer Success team
• Leverage CS tooling and automation to improve efficiency, scale, and customer insight

Director, Customer Success

Product Adoption Specialist

• Lead multi-department change across the residential homebuilding lifecycle
• Guide customers toward operating model reinvention
• Serve as the escalation owner when stakes are high
• Bring market intelligence and industry trends into every engagement
• Influence product direction based on real-world implementation friction

Customer Adoption Manager

Recruitment

• Own all responsibilities of a Sourcer role, including proactively sourcing and engaging passive candidates
• Serve as the primary recruiting partner to hiring managers in the Adoption org, owning intake, calibration, and ongoing alignment
• Develop recruiting-appropriate fluency in our GTM functions, architecture, and company roadmap, and speak to it confidently with candidates
• Manage the candidate experience end-to-end, including all communication and preparation throughout the interview process
• Own and manage all interview scheduling and process logistics in Ashby
• Actively manage funnel health across multiple requisitions, identifying risks and adjusting strategy as needed
• Lead offer processes from approval through close, supporting both hiring managers and candidates in decision-making
• Maintain strong process hygiene and use recruiting data and feedback to continuously improve hiring outcomes
• Provide exceptional partnership to leadership—both new hiring managers and established leadership

Director, Customer Success

Customer Adoption Manager

Recruiter