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About the role
Key responsibilities & impact- Own the Implementation function end-to-end — managing a team of Implementation Leads and Specialists, setting the standard for how implementations run, and making sure customer onboarding consistently delivers measurable value.
- You'll create the reporting and dashboards that surface where work is flowing and where it's stuck, then act on what you see.
- You'll push your team toward standardization — fewer one-off approaches, more templates and repeatable systems that preserve quality at scale.
- When something goes sideways with a customer, you step in.
- You'll also work closely with Product, Engineering, Customer Success, and Sales — translating implementation learnings into product feedback and coordinating across teams to solve problems that don't stay in one lane.
- Manage and coach a team of Implementation Leads and Specialists, with clear goals and accountability to results.
- Build and maintain reporting on plan throughput, QA/QC ratings, milestone achievement, and team capacity.
- Identify inefficiencies in how the team works and drive adoption of better, more standardized approaches.
- Serve as the escalation owner when customer implementations are at risk — and see them through to resolution.
- Partner cross-functionally with Product, Engineering, Customer Success, and Sales to surface learnings and improve execution.
Requirements
What you’ll need- 5+ years using BIM software and/or leading implementation or project teams in tech, construction, or homebuilding software
- Proven experience managing people and running complex, fast-moving customer onboarding projects
- A track record of building and using team performance metrics — throughput, quality, efficiency — to drive real improvement
- Hands-on knowledge of CAD/BIM tools (Revit, AutoCAD, or similar) and homebuilding or construction workflows
- Strong instincts for spotting inefficiency and the follow-through to actually fix it
- A bias toward action and a willingness to challenge how things have always been done
- Clear, confident communication style with high expectations — for your team and yourself.
Benefits
Comp & perks- Comprehensive medical, dental, and vision coverage
- Flexible PTO
- Meaningful maternity/paternity leave to all U.S based employees
- Stipend to create the ideal home office
- Competitive salaries with significant equity
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
BIM softwareproject managementteam performance metricsthroughputqualityefficiencyCAD toolsBIM toolsRevitAutoCAD
Soft Skills
leadershipcommunicationproblem-solvingcoachingstandardizationcustomer onboardinginstinct for spotting inefficiencybias toward actionhigh expectationscollaboration