Adoption Project Manager

Higharc

Adoption Project Manager overseeing complex customer adoption programs for Higharc, a startup innovating home design and construction. Responsible for executing multi-workstream projects and ensuring smooth delivery.

Posted 6/3/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Own and maintain the integrated project plan across Higharc and customer workflows.
Coordinate across program workstreams including plan and option configuration, estimating and purchasing, sales readiness, integrations, training and launch.
Maintain a clear, current view of project health and escalate stalled decisions, critical path risks, and cross-workstream dependencies before they become customer problems.
Identify and escalate stalled decisions, critical path risks, and cross-workstream dependencies before they become customer problems.
Own launch readiness visibility and ensure readiness criteria are tracked, current, and clearly communicated.
Improve Adoption project management standards through templates, playbooks, and reusable delivery artifacts grounded in real account work.
Collaborate with customer stakeholders, technical leadership, and Client Strategy teams to execute complex statements of work and onboarding strategies.

Requirements

What you’ll need

5+ years of experience in customer-facing project management, implementation management, technical program management, professional services, SaaS delivery, or complex business transformation programs.
Experience managing complex, multi-workstream programs across cross-functional teams
Strong project controls discipline: project plans, RAID logs, decision logs, dependency tracking, critical path management, and status reporting.
Strong written and verbal communication skills
Proven ability to hold internal and external stakeholders accountable to owners, dates, and commitments
Proficiency with project management tools: ClickUp (preferred), Smartsheet, Asana, Monday.com, Jira, Notion, or equivalent
Willingness to travel to client sites and company events up to 30% of the time.

Benefits

Comp & perks

Comprehensive medical, dental, and vision coverage
Unlimited PTO
Meaningful maternity/paternity leave for full-time employees
Stipend to create the ideal home office

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

project managementimplementation managementtechnical program managementSaaS deliverybusiness transformationproject controlsdependency trackingcritical path managementstatus reporting

Soft Skills

communication skillsstakeholder managementaccountabilitycollaboration