heyData

Account Manager

• Manage and support your own customer portfolio end to end
• Build trusted relationships with customers as a strategic sparring partner
• Capture complex business requirements and develop suitable solutions
• Independently manage and deliver excellent onboarding processes
• Develop strategies to increase product adoption
• Proactively manage churn and initiate appropriate countermeasures
• Conduct and finalize contract renewals
• Identify and drive cross-selling and upselling opportunities
• Sustainably increase monthly recurring revenue (MRR)
• Analyze customer requirements in a structured manner and share feedback to inform the product roadmap
• Work closely with Sales, Product, and domain expert teams
• Develop tailored solutions for demanding customer projects
• Ensure first-class service quality

Junior Account Manager

• Provide operational support throughout customer onboarding and offboarding
• Ensure that customer data and system configurations are entered correctly
• Handle initial customer inquiries
• Serve as the first point of contact for customer requests and resolve issues independently
• Coordinate solutions with Domain Experts, Engineering, and Business teams
• Identify patterns and support the optimization and automation of internal processes
• Manage interfaces between customers and internal teams
• Document requirements carefully and follow up on open tickets
• Support the Account Management team with administrative tasks, CRM data maintenance, and the preparation of customer materials

Working Student, Account Management

Customer Support

• Manage the operational onboarding and offboarding of customers
• Ensure customer data and system settings are entered correctly
• Serve as the initial point of contact for customer questions
• Handle and coordinate customer inquiries
• Resolve issues independently or coordinate their resolution with Domain Experts, Engineering, and Business teams
• Identify patterns and improve internal processes for greater efficiency and long-term automation
• Act as the liaison between customers and internal teams
• Document requirements carefully and track the status of open tickets
• Support the Account Management team with administrative tasks, CRM data maintenance, and the preparation of customer materials

Customer Support Specialist

Manager

• Own and continuously optimize paid acquisition across Google Ads, Microsoft Ads, Meta and LinkedIn Ads
• Manage and optimize media budgets to maximize pipeline growth and ROI
• Optimize campaigns across the full funnel to improve performance and conversion rates
• Run A/B tests across ads, audiences, creatives, and landing pages
• Monitor, analyze, and report on CPC, CPL, CAC, ROAS, and pipeline contribution
• Collaborate with Sales, Content, Design, and Product Marketing to drive high-quality demand generation
• Identify new growth opportunities and continuously improve the paid acquisition strategy
• Generate high-quality pipeline efficiently and improve campaign performance across the customer journey

Advertising Manager

Revenue Operations

• Own and support cross-functional RevOps projects from definition to rollout
• Coordinate stakeholders across Sales, Marketing, Account Management, Privacy, Domain Experts, Finance, Data, and Tech
• Define project owners, timelines, next steps, and adoption plans
• Support sales pipeline hygiene, CRM compliance, SDR-to-AE handoffs, deal process adoption, and forecasting inputs
• Document and improve sales processes in HubSpot, including workflow requirements, alerts, required fields, and automation needs
• Support Account Management processes across onboarding, renewals, expansion, upsell, cross-sell, QBRs, churn prevention, and customer lifecycle management
• Define and roll out scalable Account Management operating processes
• Support alignment on lifecycle definitions, handoffs, ownership rules, SLA expectations, task logic, attribution requirements, lead quality standards, and internal visibility
• Own process documentation in Notion for revenue workflows, handoffs, CRM usage, and operating rules
• Support enablement sessions and team rollouts when processes change
• Act as the business-side counterpart to Data Analytics for revenue reporting requirements
• Define measurement and interpretation requirements and validate dashboards against GTM processes and HubSpot logic
• Ensure consistent reporting definitions across Sales, Marketing, Account Management, Finance, and leadership
• Identify process gaps, reporting inconsistencies, CRM compliance risks, unclear ownership, and AI or automation opportunities
• Translate team pain points into process, automation, or AI use cases for evaluation and implementation

Revenue Operations Manager

Recruitment

• Own the end-to-end recruiting process for Tech, Security, and Revenue roles
• Conduct intake meetings with Hiring Managers through to contract signing
• Develop channel strategies, screen candidates, and manage candidate communications
• Manage approximately 8–12 open roles in parallel
• Proactively source talent in AI, Security, and Revenue
• Keep the talent pipeline and ATS up to date
• Assess technical qualifications and cultural fit
• Ensure an honest and respectful candidate experience
• Share insights with the People & Culture team
• Align with Hiring Managers on job descriptions, scorecards, and candidate profiles
• Provide salary benchmarks, talent pool assessments, and sourcing strategies
• Support the development and execution of structured interview processes

Junior Account Manager

Working Student, Account Management

Customer Support Specialist

Advertising Manager

Revenue Operations Manager

Talent Acquisition Manager