Customer Support Specialist

heyData

Customer Support Specialist supporting customer onboarding, tickets, and CRM processes. Helping heyData make compliance intuitive for small and medium-sized businesses across Europe.

Posted 9/10/2026full-timeRemote • 🇩🇪 GermanyMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on operational onboarding and offboarding, ensuring accurate data entry and effective communication. Proficient in CRM systems, particularly HubSpot, and capable of identifying process improvements for enhanced efficiency.

Highest-signal resume keywords

Customer Onboarding ManagementCRM Data MaintenanceFluent German CommunicationIssue Resolution CoordinationDetail-Oriented Approach

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer InteractionData EntryIssue ResolutionProcess ImprovementDocumentationCompliance KnowledgeAI Tools Familiarity

Soft Skills

Clear CommunicationTeam-Oriented ApproachReliability

Tools & Technologies

CRM SystemsHubSpot

Industry Keywords

Call Center ExperienceLegal Environment Experience

About the role

Key responsibilities & impact

Manage the operational onboarding and offboarding of customers
Ensure customer data and system settings are entered correctly
Serve as the initial point of contact for customer questions
Handle and coordinate customer inquiries
Resolve issues independently or coordinate their resolution with Domain Experts, Engineering, and Business teams
Identify patterns and improve internal processes for greater efficiency and long-term automation
Act as the liaison between customers and internal teams
Document requirements carefully and track the status of open tickets
Support the Account Management team with administrative tasks, CRM data maintenance, and the preparation of customer materials

Requirements

What you’ll need

Experience in direct customer contact, ideally in a call center or a comparable role involving extensive telephone-based customer interaction
Experience working with customers
Experience in a compliance or legal environment is a plus
Thorough and detail-oriented approach to work
Affinity for software tools and the ability to quickly understand digital platforms
Basic understanding of CRM systems, ideally HubSpot
Interest in AI tools and using them to create more efficient workflows is a plus
Reliable, clear communication skills and a strong team-oriented approach
Fluent German, both written and spoken
Good English skills for internal communication
Availability for part-time work starting at 20 hours per week or full-time work

Benefits

Comp & perks

Clear career development opportunities
Annual professional development budget
Flexible choice of workplace: remote, Berlin office, or hybrid
30 days of annual leave
Flexible working hours
Focus time is respected
MacBook and other technical equipment
Urban Sports Club membership
Deutschlandticket
Company pension scheme
Offsites
Regular team events
Honest, transparent communication on equal terms
Diverse and inclusive working environment