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heyData

Working Student, Account Management

heyData

Werkstudent Account Management supporting customer onboarding, support, CRM, and process optimization. Helping heyData make compliance easier for small and medium-sized businesses.

Posted 9/10/2026part-timeRemote • 🇩🇪 GermanyEntry LevelWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong operational support capabilities in customer onboarding and offboarding, with a focus on data accuracy and effective communication. Proficient in CRM systems and skilled in coordinating between customers and internal teams.

Highest-signal resume keywords
Customer Onboarding SupportCRM Data MaintenanceClear Communication SkillsFluent GermanProactive Mindset

ATS Keywords

Tailor your resume
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
CRM SystemsData EntryProcess OptimizationDocumentationIssue Resolution
Soft Skills
Detail-OrientedTeam-OrientedStructured Approach
Tools & Technologies
HubSpot
Industry Keywords
Customer SupportCustomer RequestsInternal ProcessesCustomer-Facing Departments

About the role

Key responsibilities & impact
  • Provide operational support throughout customer onboarding and offboarding
  • Ensure that customer data and system configurations are entered correctly
  • Handle initial customer inquiries
  • Serve as the first point of contact for customer requests and resolve issues independently
  • Coordinate solutions with Domain Experts, Engineering, and Business teams
  • Identify patterns and support the optimization and automation of internal processes
  • Manage interfaces between customers and internal teams
  • Document requirements carefully and follow up on open tickets
  • Support the Account Management team with administrative tasks, CRM data maintenance, and the preparation of customer materials

Requirements

What you’ll need
  • You are an enrolled student, ideally in the early stages of your studies
  • Proactive mindset
  • Thorough, structured, and detail-oriented approach to work
  • Technical affinity and the ability to quickly understand digital platforms
  • Initial experience with CRM systems, such as HubSpot, is a plus
  • Clear communication skills and a strong team-oriented approach
  • Fluent German, both written and spoken
  • Good English skills for internal communication
  • Ideally, previous experience as an intern or working student in customer-facing departments
  • Availability for approximately 15–20 hours per week

Benefits

Comp & perks
  • Clear development opportunities
  • Annual professional development budget
  • Remote work, from our Berlin office, or hybrid
  • Flexible working hours
  • A work culture that respects focus time and promotes personal productivity
  • MacBook and other equipment
  • Urban Sports Club membership
  • Deutschlandticket
  • Company pension scheme
  • Offsites
  • Regular team events
  • Honest, transparent communication on an equal footing
  • Diverse and inclusive work environment