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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong operational support capabilities in customer onboarding and offboarding, with a focus on data accuracy and effective communication. Proficient in CRM systems and skilled in coordinating between customers and internal teams.
Highest-signal resume keywords
Customer Onboarding SupportCRM Data MaintenanceClear Communication SkillsFluent GermanProactive Mindset
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
CRM SystemsData EntryProcess OptimizationDocumentationIssue Resolution
Soft Skills
Detail-OrientedTeam-OrientedStructured Approach
Tools & Technologies
HubSpot
Industry Keywords
Customer SupportCustomer RequestsInternal ProcessesCustomer-Facing Departments
About the role
Key responsibilities & impact- Provide operational support throughout customer onboarding and offboarding
- Ensure that customer data and system configurations are entered correctly
- Handle initial customer inquiries
- Serve as the first point of contact for customer requests and resolve issues independently
- Coordinate solutions with Domain Experts, Engineering, and Business teams
- Identify patterns and support the optimization and automation of internal processes
- Manage interfaces between customers and internal teams
- Document requirements carefully and follow up on open tickets
- Support the Account Management team with administrative tasks, CRM data maintenance, and the preparation of customer materials
Requirements
What you’ll need- You are an enrolled student, ideally in the early stages of your studies
- Proactive mindset
- Thorough, structured, and detail-oriented approach to work
- Technical affinity and the ability to quickly understand digital platforms
- Initial experience with CRM systems, such as HubSpot, is a plus
- Clear communication skills and a strong team-oriented approach
- Fluent German, both written and spoken
- Good English skills for internal communication
- Ideally, previous experience as an intern or working student in customer-facing departments
- Availability for approximately 15–20 hours per week
Benefits
Comp & perks- Clear development opportunities
- Annual professional development budget
- Remote work, from our Berlin office, or hybrid
- Flexible working hours
- A work culture that respects focus time and promotes personal productivity
- MacBook and other equipment
- Urban Sports Club membership
- Deutschlandticket
- Company pension scheme
- Offsites
- Regular team events
- Honest, transparent communication on an equal footing
- Diverse and inclusive work environment
