Junior Account Manager

heyData

Account Manager bei heyData, einer SaaS-Plattform für Compliance-Lösungen für europäische SMBs. Betreuung, Bindung und Ausbau von Kundenportfolios sowie Steigerung des wiederkehrenden Umsatzes.

Posted 9/10/2026full-timeRemote • 🇩🇪 GermanyJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Account Management and Customer Success within a B2B SaaS environment, focusing on customer relationship building, onboarding processes, and product adoption strategies. Proficient in analyzing customer requirements and translating data into actionable insights to drive revenue growth.

Highest-signal resume keywords

Account ManagementCustomer SuccessB2B SaaS ExperienceCRM Tools (HubSpot)SaaS Metrics and KPIs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Portfolio ManagementOnboarding ProcessesCross-Selling and UpsellingContract RenewalsData Analysis

Soft Skills

Excellent Communication SkillsStrong Negotiation SkillsProactive ApproachHigh Self-MotivationAnalytical Mindset

Tools & Technologies

HubSpot

Industry Keywords

Monthly Recurring Revenue (MRR)Product AdoptionChurn ManagementCustomer FeedbackRemote Work

About the role

Key responsibilities & impact

Manage and support your own customer portfolio end to end
Build trusted relationships with customers as a strategic sparring partner
Capture complex business requirements and develop suitable solutions
Independently manage and deliver excellent onboarding processes
Develop strategies to increase product adoption
Proactively manage churn and initiate appropriate countermeasures
Conduct and finalize contract renewals
Identify and drive cross-selling and upselling opportunities
Sustainably increase monthly recurring revenue (MRR)
Analyze customer requirements in a structured manner and share feedback to inform the product roadmap
Work closely with Sales, Product, and domain expert teams
Develop tailored solutions for demanding customer projects
Ensure first-class service quality

Requirements

What you’ll need

(Initial) experience in Account Management, Customer Success, or Sales
Ideally, experience in a B2B SaaS environment
Confident working with CRM tools such as HubSpot
Structured approach to managing a high volume of accounts and multiple projects in parallel
High level of ownership and a proactive, goal-oriented approach in a remote setup
Strong hands-on mentality and high self-motivation
Excellent communication skills in German
Fluent English
Strong negotiation skills
High digital affinity
Understanding of SaaS metrics and KPIs
Analytical mindset and ability to translate data into concrete recommendations for action

Benefits

Comp & perks

Annual professional development budget
Remote, Berlin office, or hybrid—with flexibility to choose your place of work
30 vacation days
Flexible working hours
A work culture with protected focus time
MacBook and other premium equipment
Urban Sports Club membership
Deutschlandticket
Company pension scheme
Offsites
Regular team events
Honest, transparent communication on equal terms
Diverse and inclusive work environment