Herrera Headhunters

Marketing

• Support the daily execution of marketing and branding activities across multiple digital channels
• Assist in managing and growing social media accounts (Instagram, TikTok, etc.)
• Help create engaging, trendy, and community-driven content
• Schedule posts and monitor audience engagement
• Support the collection and management of user-generated content
• Coordinate with photographers, videographers, influencers, and creators
• Support the execution of marketing campaigns and promotional actions
• Assist in identifying partnership opportunities with hostels, hotels, tourism businesses, and influencers
• Participate in outreach and collaboration management
• Monitor nightlife, tourism, and social media trends
• Ensure consistency of the brand image and tone across all channels
• Assist in preparing promotional and marketing materials
• Support branding initiatives and online communication activities
• Track basic campaign performance and engagement metrics
• Collect customer feedback and insights
• Assist with coordination and administrative marketing tasks

Marketing Assistant – Pub Crawl Experience, EN / PT

Customer Success Manager

• Responsible for structuring and growing the Customer Success department
• Ensure an optimal customer experience
• Improve retention and maximize long‑term customer value
• Act as a key liaison between Sales, Product and Operations teams
• Define and drive the Customer Success strategy in line with company objectives
• Build, structure and scale the CSM team
• Define and track key KPIs: retention, churn, NPS, expansion revenue
• Oversee customer onboarding, product adoption and engagement
• Ensure a seamless, high‑quality customer experience across the entire journey
• Identify upsell and cross‑sell opportunities
• Implement tools, processes and automations (CRM, reporting, workflows)
• Continuously improve the customer journey
• Feed customer feedback back to Product teams to improve offerings
• Work closely with Sales to ensure a smooth handover/transition

CSM Lead – Renewable Energy

Sales

• Own the full sales cycle from lead generation to signed contract
• Generate your own pipeline (outbound, LinkedIn, email, partnerships)
• Manage inbound leads and convert them efficiently
• Run high-level discovery calls
• Deliver persuasive sales presentations
• Handle complex objections with confidence
• Negotiate and close high-ticket deals
• Manage CRM and forecast accurately
• Contribute to sales strategy and growth initiatives

Marketing Assistant – Pub Crawl Experience, EN / PT

CSM Lead – Renewable Energy

Closer – Full-Cycle Sales, French Speaker