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Herrera Headhunters

Bi-lingual Customer Success Manager, French – English

Herrera Headhunters

Customer Success Manager managing 60 French accounts and supporting WhatsApp campaigns for clients in Mauritius. This role includes onboarding, training, and customer support for better engagement.

Posted 7/2/2026full-timeRemote • 🇲🇺 MauritiusMid-LevelSeniorWebsite

About the role

Key responsibilities & impact
  • Manage a Portfolio of 60 French Accounts
  • Support Clients in WhatsApp Campaign Strategy
  • Onboarding & Training
  • Performance Monitoring & Reporting
  • Customer Support & Issue Resolution
  • Campaign Execution Assistance
  • AI Usage & Content Optimization
  • Internal Collaboration
  • Retention & Expansion Responsibilities
  • Documentation & Process Improvements

Requirements

What you’ll need
  • Software or Agency Experience in SaaS/Software company or Marketing/Advertising agency
  • Marketing Expertise (Preferred) in Email marketing, SMS marketing, and Retention strategies
  • WhatsApp Campaign Strategy experience
  • Bonus: AI Familiarity with tools like ChatGPT

Benefits

Comp & perks
  • Flexible work arrangements

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Performance MonitoringCampaign ExecutionContent OptimizationDocumentationProcess Improvements
Soft Skills
Customer SupportIssue ResolutionInternal Collaboration