Bi-lingual Customer Success Manager, French – English

Herrera Headhunters

Customer Success Manager managing 60 French accounts and supporting WhatsApp campaigns for clients in Mauritius. This role includes onboarding, training, and customer support for better engagement.

Posted 7/2/2026full-timeRemote • 🇲🇺 MauritiusMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing client accounts, particularly in WhatsApp campaign strategy and performance monitoring. Proficient in onboarding, training, and optimizing content through AI tools to enhance customer retention and support.

Highest-signal resume keywords

WhatsApp Campaign StrategyEmail MarketingSMS MarketingRetention StrategiesAI Familiarity

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Performance MonitoringCampaign ExecutionContent OptimizationDocumentationProcess Improvements

Soft Skills

Customer SupportIssue ResolutionInternal Collaboration

Tools & Technologies

ChatGPT

Industry Keywords

SaaSSoftware CompanyMarketing AgencyAdvertising Agency

About the role

Key responsibilities & impact

Manage a Portfolio of 60 French Accounts
Support Clients in WhatsApp Campaign Strategy
Onboarding & Training
Performance Monitoring & Reporting
Customer Support & Issue Resolution
Campaign Execution Assistance
AI Usage & Content Optimization
Internal Collaboration
Retention & Expansion Responsibilities
Documentation & Process Improvements

Requirements

What you’ll need

Software or Agency Experience in SaaS/Software company or Marketing/Advertising agency
Marketing Expertise (Preferred) in Email marketing, SMS marketing, and Retention strategies
WhatsApp Campaign Strategy experience
Bonus: AI Familiarity with tools like ChatGPT

Benefits

Comp & perks

Flexible work arrangements