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Herrera Headhunters

Bilingual Customer Success Manager – FR, ENG

Herrera Headhunters

Customer Success Manager managing a portfolio of French SaaS accounts for Herrera Headhunters. Ensuring product adoption, retention, and expansion while collaborating closely with the US team.

Posted 7/13/2026full-timeRemote • 🇲🇺 MauritiusMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in client relationship management, driving retention and expansion in a SaaS environment, and advising on WhatsApp marketing campaigns. Proficient in tracking KPIs and utilizing AI tools for campaign support.

Highest-signal resume keywords
Client Relationship ManagementSaaS ExperienceWhatsApp Campaign ExpertiseKPI TrackingBilingual Communication (French & English)

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Client Success ManagementKPI TrackingCampaign Performance AnalysisMarketing KnowledgeAI Tool Utilization
Soft Skills
Excellent CommunicationRelationship BuildingProblem Solving
Tools & Technologies
CRM SoftwareAI Tools
Industry Keywords
SaaSSoftware CompanyWhatsApp Marketing

About the role

Key responsibilities & impact
  • Act as the primary point of contact for all assigned clients
  • Build strong, long-term relationships with decision-makers
  • Drive retention and expansion within your portfolio
  • Monitor usage metrics and engagement indicators
  • Advise clients on building WhatsApp marketing campaigns
  • Guide new customers through product implementation
  • Track KPIs related to adoption, retention, and campaign performance
  • Manage escalations and coordinate with technical teams
  • Use AI tools to support campaign creation
  • Maintain structured account notes and CRM updates

Requirements

What you’ll need
  • 3+ years of experience as a CSM in a SaaS environment
  • SaaS / Software company experience
  • Excellent communication skills (French & English)
  • Marketing knowledge (Strong Plus)
  • WhatsApp campaign expertise
  • AI familiarity (Bonus)

Benefits

Comp & perks
  • Remote work
  • Freelance Management
  • Professional development opportunities