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Herrera Headhunters

Bilingual Customer Success Manager – FR, ENG

Herrera Headhunters

Bilingual Customer Success Manager in a SaaS company managing French clients. Ensuring product adoption and retention while advising on marketing campaigns and strategies.

Posted 7/8/2026full-timeRemote • 🇲🇺 MauritiusMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing SaaS accounts, ensuring product adoption, and optimizing marketing campaigns, particularly through WhatsApp. Proficient in tracking KPIs and utilizing AI tools for automation and messaging.

Highest-signal resume keywords
SaaS Account ManagementWhatsApp Campaign ExpertiseKPI TrackingBilingual Communication (French & English)AI Tool Utilization

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
SaaS ExperienceKPI TrackingWhatsApp MarketingAI FamiliarityProduct Implementation
Soft Skills
Excellent Communication Skills
Tools & Technologies
CRM SoftwareAI Tools
Industry Keywords
Product AdoptionFeature UtilizationClient AdvisingCampaign PerformanceAccount Notes Management

About the role

Key responsibilities & impact
  • Manage a portfolio of 60 French SaaS Accounts
  • Ensure strong product adoption and feature utilization
  • Advise clients on building and optimizing WhatsApp marketing campaigns
  • Guide new customers through product implementation
  • Track KPIs related to adoption, retention, and campaign performance
  • Manage escalations and coordinate with technical teams
  • Use AI tools to generate message templates and automation flows
  • Maintain structured account notes and CRM updates

Requirements

What you’ll need
  • 3+ years of experience as a CSM in a SaaS environment
  • Excellent Communication Skills (French & English)
  • Marketing Knowledge (Strong Plus)
  • WhatsApp Campaign Expertise
  • AI Familiarity (Bonus)

Benefits

Comp & perks
  • Flexible work arrangements
  • Professional development
  • AI tools integration