Bilingual Customer Success Manager – FR, ENG

Herrera Headhunters

Bilingual Customer Success Manager in a SaaS company managing French clients. Ensuring product adoption and retention while advising on marketing campaigns and strategies.

Posted 7/8/2026full-timeRemote • 🇲🇺 MauritiusMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Manage a portfolio of 60 French SaaS Accounts
Ensure strong product adoption and feature utilization
Advise clients on building and optimizing WhatsApp marketing campaigns
Guide new customers through product implementation
Track KPIs related to adoption, retention, and campaign performance
Manage escalations and coordinate with technical teams
Use AI tools to generate message templates and automation flows
Maintain structured account notes and CRM updates

Requirements

What you’ll need

3+ years of experience as a CSM in a SaaS environment
Excellent Communication Skills (French & English)
Marketing Knowledge (Strong Plus)
WhatsApp Campaign Expertise
AI Familiarity (Bonus)

Benefits

Comp & perks

Flexible work arrangements
Professional development
AI tools integration

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

SaaS ExperienceKPI TrackingWhatsApp MarketingAI FamiliarityProduct Implementation

Soft Skills

Excellent Communication Skills