hepster

Customer Success Manager

• Support in managing and further developing existing B2B partners
• Independent management of selected customer accounts
• Analysis of partner, market and revenue data to identify cross-selling and upselling opportunities
• Preparation of revenue forecasts, reports and decision-making materials
• Support for onboarding management in the introduction of new B2B partners
• Support implementation and integration processes for embedded insurance solutions
• Coordinate internal and external interfaces during the onboarding phase to ensure structured and timely implementation
• Assist partner communications with operational queries
• Ensure structured processes, accurate documentation and follow-up
• Close collaboration with internal departments and act as a central interface between customers, onboarding and internal teams (Product, Marketing, Claims Management, Customer Support)

Customer Success Manager – B2B, Account & Onboarding

Analyst

• You plan, prepare and implement price changes, tariff conversions and portfolio transfers.
• You translate business and actuarial requirements into concrete implementation and configuration concepts.
• You analyze and monitor portfolio metrics and derive implementation-relevant actions from them.
• You are responsible for the quality, preparation and timely delivery of bordereaux data, coordinate processes with internal and external partners and actively resolve data discrepancies.
• You work closely with the Pricing team and support the configuration of pricing logics.
• You coordinate with internal teams such as Product, Operations, Sales and IT as well as with external partners (e.g., insurers, platforms).
• You ensure that data and process logics are consistent across multiple systems.
• You prepare decision papers, implementation plans and presentations for internal stakeholders.
• You actively contribute to projects that operationally optimize and scale our portfolios.

Portfolio Change Analyst, Portfolio Analyst

Product Manager

• You optimize and further develop existing insurance products and integrate the planning into a company-wide roadmap
• You create internal and external benefit and coverage overviews and comparisons
• You manage the diversification of the product and risk carrier portfolio
• You oversee tendering processes and negotiate product setups with risk carriers
• You ensure document development, creation, and maintenance for a company-wide structured filing system
• You act as the primary point of contact for internal product and support inquiries and conduct internal product training
• You participate in negotiation and integration meetings with partners and service providers to support the B2B Sales team in distributing our insurance products
• You serve as the primary contact for your assigned risk carrier partnerships to ensure smooth communication
• You support various subprojects and major projects at hepster with your insurance expertise

Customer Success Manager – B2B, Account & Onboarding

Portfolio Change Analyst, Portfolio Analyst

Senior Insurance Product Manager – m/f/d