hepster

Product Manager

• Optimization and development of existing insurance products
• Integrating product planning into a company-wide roadmap
• Creating internal and external product/service overviews and comparisons
• Managing the diversification of the product and risk-carrier portfolio
• Supporting tender processes and negotiating product setups with risk carriers
• Ensuring document development, creation and maintenance for a structured filing system
• First point of contact for internal product and support inquiries
• Conducting internal product trainings
• Participating in negotiation and integration meetings with partners and service providers to support the B2B sales department
• Primary contact for assigned risk-carrier partnerships

Senior Insurance Product Manager

Manager

• Optimierung und Entwicklung bestehender Versicherungsprodukte
• Erstellung interner und externer Leistungsübersichten und -vergleiche
• Steuerung der Diversifikation des Produkt- und Risikoträgerportfolios
• Begleitung der Ausschreibungsverfahren und Verhandlungen mit Risikoträgern
• Dokumentenentwicklung, -erstellung und -wartung für strukturiertes Ablagesystem
• erster fachlicher Ansprechpartner für interne Produkt- und Supportanfragen
• Durchführung interner Produktschulungen
• Teilnahme an Verhandlungs- und Integrationsgesprächen zur Unterstützung der B2B Sales Abteilung
• Ansprechpartner für Risikoträger-Partnerschaften zur Gewährleistung reibungsloser Kommunikation
• Unterstützung von Teil- und Großprojekten mit Versicherungs-Know-How

Produktmanager, Sachversicherungen

• Claims management with responsibility: You handle claims end-to-end — from the initial notification to final settlement — ensuring our customers are supported quickly and reliably.
• Point of contact for customers & partners: You are the first point of contact for customers, brokers and service providers, coordinate communication and ensure smooth handling of each case.
• Technical all-rounder: You independently handle electronic damage cases (e.g., smartphones, laptops, wearables).
• Independent decisions: You make goodwill decisions within your area of responsibility and find pragmatic solutions that are economically sensible and customer-focused.
• Escalations & special cases: You handle escalation cases within the defined scope and ensure clear, fair decisions even in complex situations.
• Process designer: You actively contribute to modernization and optimization projects in claims management and help make processes more efficient and digital.

Claims Manager – Claims Handler – Electronic Claims Adjuster

• Independently and proactively handle claims in the area of pet insurance
• Respond to customer inquiries and act as the interface to our service provider
• Review claim notifications for plausibility, completeness, and insurance-relevant criteria
• Manage correspondence and coordinate with veterinarians and animal clinics
• Negotiate and settle cases purposefully, taking economic considerations into account

Claims Manager – Pet Insurance

• erfolgreiche Abwicklung von Schadenfällen von der Schadenmeldung bis hin zur Regulierung im Bereich Fahrradversicherungen
• Beantwortung von Anfragen unserer Kunden:innen und Schnittstelle zu unseren Partnern
• Prüfung von Schadenfällen auf Plausibilität und Vollständigkeit
• Korrespondenz und Abstimmungen mit Händlern, Leasinggebern und Werkstätten
• Verhandeln und Regulieren der Fälle zielgerichtet unter Berücksichtigung wirtschaftlicher Aspekte mit Kunden, Geschädigten und Makler/-innen

Claims Manager – Fahrradversicherungen

Account Manager

• Main point of contact for partners and close collaboration with internal teams
• Develop account strategies and implement them to achieve business objectives
• Maintain long-term relationships with B2B partners
• Work closely with product development, marketing, claims management, and customer support
• Monitor internal and partner processes to ensure optimal product integration
• Prepare revenue forecasts and performance reports
• Ensure compliance with contractual agreements and resolve issues as they arise
• Analyze industry, market, and business trends and identify cross-selling and upselling opportunities

Account Manager / Partner Success Manager

Operations

• You handle qualified customer and partner inquiries via email and ensure reliable communication with our B2B partners.
• You support the B2B team and accounting with the monthly partner billing.
• You maintain and update our master data and coordinate relevant changes with accounting.
• You process and check end-customer orders and enter them into our internal systems.
• You create and maintain Excel spreadsheets for importing bulk orders.
• You contribute to projects aimed at optimizing our processes and workflows.
• You assist in the further development of our internal systems and tools.
• You produce statistics, overviews and decision-making materials and ensure structured documentation of our records.

Partner Operations Specialist – B2B Operations

Customer Success Manager

• Support in managing and further developing existing B2B partners
• Independent management of selected customer accounts
• Analysis of partner, market and revenue data to identify cross-selling and upselling opportunities
• Preparation of revenue forecasts, reports and decision-making materials
• Support for onboarding management in the introduction of new B2B partners
• Support implementation and integration processes for embedded insurance solutions
• Coordinate internal and external interfaces during the onboarding phase to ensure structured and timely implementation
• Assist partner communications with operational queries
• Ensure structured processes, accurate documentation and follow-up
• Close collaboration with internal departments and act as a central interface between customers, onboarding and internal teams (Product, Marketing, Claims Management, Customer Support)