hepster

Partner Operations Specialist – B2B Operations

hepster

full-time

Posted on:

Location Type: Hybrid

Location: Rostock • Germany

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About the role

  • You handle qualified customer and partner inquiries via email and ensure reliable communication with our B2B partners.
  • You support the B2B team and accounting with the monthly partner billing.
  • You maintain and update our master data and coordinate relevant changes with accounting.
  • You process and check end-customer orders and enter them into our internal systems.
  • You create and maintain Excel spreadsheets for importing bulk orders.
  • You contribute to projects aimed at optimizing our processes and workflows.
  • You assist in the further development of our internal systems and tools.
  • You produce statistics, overviews and decision-making materials and ensure structured documentation of our records.

Requirements

  • You have completed commercial vocational training or have initial experience in an administrative, sales-related, or service-oriented environment (e.g., sales, operations, call center).
  • You work in an organized, independent and responsible manner.
  • You communicate in a friendly, clear and service-oriented way with partners and colleagues.
  • You are confident in the Microsoft Office environment, especially Excel.
  • Ideally, you have experience with CRM or support tools such as HubSpot.
  • You enjoy working in a team, show initiative and actively support shared goals.
  • You think solution-oriented and proactively and approach new tasks in a structured way.
  • You have very good German skills and good English skills.
Benefits
  • Permanent full-time employment
  • Independent work within a competent team
  • Hands-on onboarding into the company and your role
  • Experienced colleagues provide guidance and coaching
  • Opportunities to contribute, short decision paths and a flat hierarchy
  • Start-up atmosphere combined with the security and momentum of a growing, multi-award-winning company
  • Rapid learning curve and significant development opportunities
  • Training and professional development at our expense
  • International team and projects
  • Company events
  • Office directly on the Warnow with good transport connections
  • Flexible remote working arrangements
  • Work schedule Monday to Friday (no weekend or public holiday work)
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
ExcelCRMdata managementorder processingbillingdocumentationstatisticsworkflow optimizationproject supportmaster data maintenance
Soft Skills
organizedindependentresponsiblefriendly communicationservice-orientedteamworkinitiativesolution-orientedproactivestructured approach
Certifications
commercial vocational training