hepster

Customer Success Manager – B2B, Account & Onboarding

hepster

full-time

Posted on:

Location Type: Remote

Location: Germany

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About the role

  • Support in managing and further developing existing B2B partners
  • Independent management of selected customer accounts
  • Analysis of partner, market and revenue data to identify cross-selling and upselling opportunities
  • Preparation of revenue forecasts, reports and decision-making materials
  • Support for onboarding management in the introduction of new B2B partners
  • Support implementation and integration processes for embedded insurance solutions
  • Coordinate internal and external interfaces during the onboarding phase to ensure structured and timely implementation
  • Assist partner communications with operational queries
  • Ensure structured processes, accurate documentation and follow-up
  • Close collaboration with internal departments and act as a central interface between customers, onboarding and internal teams (Product, Marketing, Claims Management, Customer Support)

Requirements

  • Experience in account management, customer success, onboarding or a comparable B2B role
  • Analytical and structured working style
  • Experience creating reports with diverse KPIs and metrics
  • Strong process and interface management skills
  • High reliability, commitment and a strong ownership mindset
  • Confident communication in German and English
  • Ideally experience in regulated environments (e.g., insurance, financial services, leasing)
  • Proficient with CRM and analytics tools or the ability to quickly learn new systems
Benefits
  • Permanent full-time employment
  • Independent work within a competent team
  • Practical, hands-on onboarding into the company and your role
  • Experienced colleagues will mentor and coach you
  • Opportunities to shape the role, short decision-making paths and a flat hierarchy
  • Start-up atmosphere with the stability and dynamism of a fast-growing, award-winning company
  • A steep learning curve and significant development opportunities
  • Training and development — expand your know-how at our expense
  • An international team and international projects
  • Various company events
  • Office space directly on the Warnow with good transport connections
  • Flexible home office arrangements
  • Working hours Monday to Friday (no weekend or holiday work)
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
account managementcustomer successonboardingreport creationKPI analysisprocess managementinterface management
Soft Skills
analytical working stylestructured working stylehigh reliabilitycommitmentownership mindsetconfident communication