HelloConnect

People Operations

• Own visa compliance processes and projects, including extensions and audits
• Act as first point of contact for employees providing guidance on immigration, relocation and business travel
• Manage visa and work permit data throughout the entire employee cycle (onboarding, expirations, extensions, permanent residencies)
• Provide employees with information needed for visa extensions and permanent residencies using company materials and templates
• Review employee documents for validity, completeness, and compliance; ensure accurate and confidential record-keeping
• Track cases proactively to ensure data quality and legal compliance; escalate unusual or urgent issues early
• Sort employee inquiries by urgency and complexity and ensure swift resolution or escalation
• Collaborate with Global Mobility Center of Excellence and local HR teams to align processes and share improvements
• Keep HR systems (Workday and others) updated with permit-related documents and corrections
• Support training, audits, and creation/review of Standard Operating Procedures when applicable
• Drive process improvements and propose solutions balancing compliance and employee experience
• Perform other related tasks as needed

People Shared Services Specialist – Global Mobility

Events

• Respond promptly to inbound inquiries via phone, email, and chat regarding event services
• Provide accurate information and guidance to prospective customers
• Convert inquiries into confirmed bookings through effective sales techniques
• Maintain detailed records of customer interactions and sales activities
• Collaborate with the wider team to ensure seamless event booking processes
• Achieve individual sales targets and contribute to overall campaign goals

Inbound Sales Agent, Events

Sales

• Proactively engage with prospective customers through outbound calls
• Use consultative sales techniques to understand customer needs and tailor conversations
• Guide prospects through the sign-up process and resolve objections
• Achieve and exceed individual and team KPIs
• Identify upsell or cross-sell options
• Maintain high productivity and time on queue
• Maintain expert-level knowledge of offerings, promotions, and campaigns
• Participate in daily huddles, team meetings, and coaching sessions
• Provide feedback on lead quality and sales processes

Sales Outreach Specialist

QA Engineer

• Lead a high performing team of Food Safety and Quality Assurance specialists, coordinating their workload and interfacing with stakeholders
• Understand and guide the team in the international supplier and product onboarding process
• Enable cross-functional work to conduct supplier and product onboarding, ensuring compliance with HelloFresh requirements
• Develop best practice quality specifications and support implementation with suppliers
• Coordinate analysis of international customer complaint trends and develop improvement plans with suppliers and stakeholders
• Present analysis to relevant international FSQA stakeholders
• Lead the creation of templates and procedures to standardize implementation of central policy
• Coordinate a team conducting administrative tasks for strategic projects supporting the International Food Safety & Quality Assurance team
• Conduct development reviews and support team personal development through coaching and skills development
• Collaborate with procurement and culinary development to mitigate risk and drive standards and operational excellence to ensure safe, high-quality ingredients

FSQA Team Lead

Accounting Manager

• Handling accounts payable processes including invoice processing, three-way matching, and reconciliations
• Coordinating with suppliers/vendors and resolving discrepancies
• Supporting month-end and year-end close activities
• Generating and analyzing accounting reports
• Performing balance sheet reconciliations
• Ensuring financial and inventory controls are followed
• Working within a shared services or large finance team environment

Accounting Coordinator

• Evaluate Agent interactions to ensure quality and compliance in handling interactions
• Monitor QA KPI performance and deep dive into evaluations to improve quality standards
• Achieve monthly QA targets and discuss agent trends with Team Leaders
• Provide Team Leaders with quality scores and feedback for coaching
• Research best practices and strategies to improve customer service experience
• Play role in increasing CSAT and assisting Customer Care department to meet KPIs
• Attend calibration sessions and prepare and submit reports
• Collaborate regularly with the global QA team
• Deep dive into lowest-performing wrap codes/inquiries to find coaching opportunities and process gaps
• Collaborate with Learning & Development Team and Team Leaders to obtain Customer Service Awards
• Track work in assigned sheets and provide reports of outcomes
• Manage knowledge by being on queue minimum 2 hours/week and support onboarding through nested support and Quality training module
• Assist Knowledge Management Coordinator to keep canned responses and scripts up to date
• Identify common questions and pain areas and submit improvements to QA Lead
• Provide one-on-one coaching and group training sessions based on QA evaluations
• Communicate critical callback or 'Red Alert' feedback to CC Leaders
• Maintain and periodically update the Help Centre
• Ensure coaching sessions are documented and scheduled appropriately
• Provide Team Leaders with accurate performance management documentation and weekly reports
• Record all QA evaluations and coaching activities in PureCloud and associated sheets

QA Coach

Procurement

• Manage and oversee distribution center’s indirect purchasing
• Acquire products from vendors at agreed or most advantageous prices
• Extract and aggregate data from invoicing system for analysis and reconciliation
• Analyse errors and trace root causes using raw database data
• Ensure data accuracy and correct flow of information to stakeholders
• Perform intermediate & ad-hoc database analysis using Google Sheets
• Audit purchase order system for open purchase orders pending invoice receipt
• Coordinate purchasing activities with other departments
• Maintain operations by following policies and procedures and driving needed changes
• Support inbound supply chain operations to ensure supplies arrive in full and on time
• Engage with external suppliers to ensure standards are met
• Fulfil weekly ordering and forecasting processes
• Proactively manage inbound deliveries to eliminate risk
• Ensure timely and accurate information is shared with internal stakeholders
• Resolve issues/questions with vendors including change orders, invoice variances, and PO reconciliation
• Evaluate Supplier Performance

Purchasing Coordinator

Marketing

• Execute day-to-day marketing operations across partnership teams, including voucher and tracking URL creation, order processing, and MEL invoicing
• Prevent and resolve escalations, conduct QA, apply critical thinking, and follow instructions to ensure output is complete and accurate
• Identify and escalate workflow blockers or performance gaps to the HelloConnect Marketing Team Lead
• Pull and analyze data to identify patterns, trends, and actionable insights
• Document reports, escalations, and process changes
• Engage with Partnerships Ops and cross-functional stakeholders to gather information and provide support within scope