HelloConnect

People Shared Services Specialist – Global Mobility

HelloConnect

full-time

Posted on:

Origin:  • 🇵🇭 Philippines

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Job Level

Mid-LevelSenior

Tech Stack

ERPSwift

About the role

  • Own visa compliance processes and projects, including extensions and audits
  • Act as first point of contact for employees providing guidance on immigration, relocation and business travel
  • Manage visa and work permit data throughout the entire employee cycle (onboarding, expirations, extensions, permanent residencies)
  • Provide employees with information needed for visa extensions and permanent residencies using company materials and templates
  • Review employee documents for validity, completeness, and compliance; ensure accurate and confidential record-keeping
  • Track cases proactively to ensure data quality and legal compliance; escalate unusual or urgent issues early
  • Sort employee inquiries by urgency and complexity and ensure swift resolution or escalation
  • Collaborate with Global Mobility Center of Excellence and local HR teams to align processes and share improvements
  • Keep HR systems (Workday and others) updated with permit-related documents and corrections
  • Support training, audits, and creation/review of Standard Operating Procedures when applicable
  • Drive process improvements and propose solutions balancing compliance and employee experience
  • Perform other related tasks as needed

Requirements

  • Bachelors degree in Human Resources, Psychology, Business Administration and/or related field
  • Minimum 3 years of solid Global Mobility or International HR experience (regional or global scope)
  • Strong experience and knowledge of HR processes, systems and tools across the employee lifecycle
  • Proven skills managing and executing ERP systems, database functionality and reporting
  • Demonstrated experience handling complex employee cases, compliance checks, and cross-border processes
  • Background in compliance, audit, or immigration is an advantage
  • Knowledge and working experience in Workday is an advantage
  • Experience in Microsoft Office and collaboration tools
  • Strong stakeholder management skills in a multi-cultural, global environment
  • Proactive problem solver with ability to escalate unusual cases early and propose solutions
  • Clear, structured communication and ability to drive conversations with next steps, timelines and accountability
  • Analytical mindset and ability to translate data into insights and action
  • Ability to work independently while collaborating closely with team members and stakeholders
  • Process improvement mindset and high attention to detail
  • Strong integrity, discretion, and ability to handle sensitive information
  • Negotiation skills within the scope
  • Flexibility to work in a hybrid setup
  • Availability to work within CET hours
  • Willingness to work on Philippine public holidays
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