Senior Client Success Manager
Lytx, Inc.
Job Level
Junior
About the role
- Execute day-to-day marketing operations across partnership teams, including voucher and tracking URL creation, order processing, and MEL invoicing
- Prevent and resolve escalations, conduct QA, apply critical thinking, and follow instructions to ensure output is complete and accurate
- Identify and escalate workflow blockers or performance gaps to the HelloConnect Marketing Team Lead
- Pull and analyze data to identify patterns, trends, and actionable insights
- Document reports, escalations, and process changes
- Engage with Partnerships Ops and cross-functional stakeholders to gather information and provide support within scope
Requirements
- 1 to 3 years of experience in marketing operations or administrative support (preferably in a growth marketing or partnerships/sales team setting)
- Ability to work independently, manage deadlines, and prioritize tasks in a fast-paced environment
- Excellent written and verbal English communication and presentation skills for both business and technical stakeholders
- Ability to follow SOPs, expected SLAs, and independently troubleshoot data issues or blockers
- Exceptional attention to detail with a focus on accuracy, consistency, and a proactive approach to supporting team needs and evolving priorities
