Hello Heart

Chief of Staff

• Serve as the CEO’s trusted advisor and right hand, protecting and amplifying her time, anticipating needs, and driving high-leverage execution.
• Drive alignment and clear communication of priorities, decisions, and expectations across teams and geographies, surfacing risks and resolving issues early.
• Own and shape internal and external communications on behalf of the CEO, acting as her proxy when needed.
• Lead high-impact initiatives and drive scalable execution across functions and teams.
• Run leadership team cadence with rigor, including agendas, offsites, decision tracking, follow-through, and accountability.
• Bring structure to ambiguous problems and turn strategy into clear plans and owners.
• Step in as an operator to unblock progress and ensure follow-through.

People Operations

• Own the day-to-day operational execution of our People Operations function
• Ensure accuracy, compliance, and a consistently positive employee experience
• Support the full employee lifecycle from onboarding through offboarding
• Manage benefits administration, HR systems, compliance processes, reporting, and documentation
• Reconcile benefits-related invoices and manage Health Savings Account and Flexible Spending Account funding
• Maintain accurate employee records across HR tech stack and internal trackers
• Support maintenance of People Operations trackers and reports using Google Sheets and Microsoft Excel
• Conduct new hire orientation and other onboarding sessions
• Support leave of absence and workers compensation administration
• Continuously identify and implement process improvements across People Operations

People Operations Generalist

Product Marketing

• Own, iterate and execute a world-class onboarding program that quickly and scalably brings all GTM new hires to full productivity in record time.
• Guide members of all GTM teams through their first 4-6 weeks at Hello Heart, including Sales, BDRs, Customer Success, Implementation, Channels, Partnerships, Consultant Relations & Medical Affairs.
• Own all onboarding content - collaborating with leaders of various functions (e.g. Sales) and your GTM Enablement peers that are dedicated to those functions to ensure onboarding content is 100% reflective at all times of the ever-evolving GTM playbook and positioning
• Maintain a curriculum that seamlessly onboards new hires to the 'Hello Heart Way' holistically, including value props, positioning, processes, tools & culture
• Optimize the balance between scale and personalization - ensuring a curriculum that is specific and relevant to the specific role/department, while also building for scale as Hello Heart rapidly grows
• Partner with the GTM Systems team to ensure new hires are onboarded to the Hello Heart tech stack
• Conducting certifications & scorecards (including listening to Gong) to ensure new hires are thriving with the use of Hello Heart best practices.

Manager, GTM Enablement, Onboarding

• Templates & Scripts - Design best-practice content for the team to execute at scale. Will range from proactive email outreach templates to reactive objection handling.
• BDR Playbook Design & Ongoing Iteration - Partner with BDR leadership to design and constantly iterate/improve a playbook that guides BDR activity - ranging from daily activity to seasonal big rocks in coordination with Marketing.
• BDR Campaign Development - Design plays & campaigns that give structure to outbounding efforts (e.g. targeting a specific persona with specific messaging for a 2 week period).
• Information Funnel - Streamline the high-volume & diverse flow of information (GTM plays, operational best practices, technical product details) into digestible format & language.
• Asset Management - Maintain database of GTM assets in Highspot. Thoughtfully organize to optimize usage, and rigorously update/prune content.
• Training - Conduct engaging training (both self-service & live) & maintain a training roadmap & backlog in partnership with leadership.
• Synthesizing GTM Insights - Monitor GTM plays (e.g. review Gong, interview internal resources) to evaluate effectiveness. Be fluent in the details, while also being able to package up insights/recommendations to the executive audience.

Manager, GTM Enablement

Business Development Rep

• Master of Salesloft, Salesforce, LinkedIn Sales Navigator, ZoomInfo, MiEdge
• Research targeted consulting firms to identify key contacts and critical account information
• Utilize research to identify the target audience and craft personalized outreach to engage with qualified prospects
• Update and create marketing content for educating clients, through outbound reach-out via email, LinkedIn, video conferencing, and phone
• Organize meetings for Sales Directors, owning the process of setting up invites and coordinating key stakeholders for each meeting
• Initiate events and group conferences with key contacts and consulting offices - manage from start to finish (planning, implementation, follow-up, and reporting)
• Organize and participate in marketing activities - LinkedIn marketing campaigns, email campaigns, conferences and events
• Collaborate with peers and managers to identify ways to improve workflows for efficiency

Business Development Representative

Recruitment

• Own end-to-end recruiting across assigned functions, including sourcing, screening, interviewing, offer management, and close.
• Partner closely with executives and hiring managers to define hiring needs, align on role scope, and set realistic timelines.
• Act as an advisor by sharing insights on market conditions, candidate availability, pipeline health, and projected time-to-fill.
• Build and maintain strong candidate pipelines through applications, referrals, outbound sourcing, and talent communities.
• Develop and execute hiring strategies using custom tools, processes, and data to support business growth.
• Utilize and optimize recruiting systems and workflows to improve efficiency, visibility, and outcomes.
• Partner with hiring stakeholders to anticipate future talent needs and support long-term workforce planning.
• Maintain strong business acumen across Hello Heart’s products and services to craft compelling hiring narratives that attract high-quality candidates

Senior Talent Acquisition Partner

Director

• Lead the Analytics team across business verticals, setting the vision, strategy, and goals for the analytics function across the organization
• Partner with GTM teams, including Customer Success, Marketing, Sales, Finance, Support & Product, to understand their analytics needs and deliver actionable insights
• Collaborate with senior leadership to align analytics initiatives with business objectives and priorities
• Ensure seamless integration of analytics into GTM strategies and operations
• Foster a culture of data-driven decision-making and continuous improvement within the analytics team and across the company
• Provide professional leadership, mentorship, and development opportunities to analysts embedded within cross-functional GTM teams
• Oversee the recruitment, onboarding, and training of new analytics team members
• Conduct regular performance evaluations and provide feedback to analysts
• Establish and enforce, in collaboration with the Data Platform team, data governance policies to ensure data accuracy, consistency, and security
• Monitor and improve the quality of data and analytics outputs
• Stay up-to-date with the latest analytics tools, technologies, and methodologies

Director, Analytics

Operations

• Understand Hello Heart’s value and product to drive meaningful conversations and expand partnership opportunities
• Develop and maintain materials (e.g., reports, decks, etc.) that will support the Channel sales team to build better external relationships and drive more client wins through our partnerships
• Manage key projects across all of Hello Heart’s reseller partnerships (e.g., updating contracts with new commercial terms, new product roll-outs, etc.)
• Liaise between our partner contacts and our Client Success team to help drive issue resolution for our mutual clients
• Effectively collaborate with members of cross-functional teams, Sales, Customer Success, Sales Ops, Partnerships, Strategic Alliances, Corporate Marketing, Customer Success, Analytics, Product, and Marketing teams

Senior Manager, Channel Sales Operations

Threat Intelligence Specialist

• Own the ongoing refresh and expansion of our Salesforce database, driving the addition of ~5,000 monthly net-new, high-quality prospect contacts through business intelligence platforms to fuel Sales and Marketing growth initiatives.
• Lead the implementation, configuration, and ongoing optimization of healthcare intelligence platforms supporting B2B Sales and Marketing teams.
• Audit and enhance the use of third-party data sources (e.g., ZoomInfo, GovSpend, StarBridge) to maximize enrichment quality, intent signals, and coverage of U.S. healthcare organizations.
• Serve as the primary technical point of contact for external data vendors, managing subscriptions, integrations, usage, and issue resolution.
• Design and maintain scalable integrations between intelligence platforms and Salesforce to ensure reliable, accurate data flow.
• Build and enforce data governance and hygiene processes, including standardization, deduplication, validation, and removal of stale or low-quality records.
• Develop dashboards and KPIs to monitor data health metrics such as accuracy, fill rate, aging, and duplication; regularly share insights with Sales and Operations leadership.
• Create and maintain Salesforce objects, fields, automations, and reports to surface actionable healthcare contract and account intelligence for go-to-market teams.
• Monitor system performance and integration health, proactively troubleshooting issues to maintain high availability and data integrity.

Senior Data Intelligence Analyst

Strategy

• Drive end-to-end execution of high-impact initiatives from problem definition through implementation. Build clear project plans, coordinate stakeholders, and deliver measurable outcomes.
• Go deep into high-impact strategic challenges such as unlocking new markets, expanding within existing ones, or commercializing new product lines.
• Own the analytics behind the initiative you're leading in collaboration with finance, product, and go-to-market teams (e.g. market sizing, policy analysis, forecasting, and pricing)
• Break down highly complex, ambiguous business problems into structured components. Develop clear, actionable recommendations and lead the business through solution design and decision-making.
• Define success upfront. Establish and track KPIs and OKRs that are tied to the specific problem at hand. Build tools and processes to monitor progress and drive accountability.
• Operate as the owner of your initiative — driving it from strategy to execution with tight coordination, structured communication, and clear deliverables.