Hello Heart

Vice President

• Partner with our Commercial team by delivering to prospects, clients, and partners the Hello Heart value proposition and product overview, as well as answering their questions/objections
• Speak to the Hello Heart solution and its value proposition at speaking engagements, with typical conferences including employer benefits conferences, health plan conferences, etc.
• Effectively collaborate with members of cross-functional teams, including Sales, Customer Success, Sales Ops, Partnerships, Consultant Relations, Marketing, and Product teams to develop and deliver prospect and client-facing expertise
• Mentor and help lead the Medical Affairs team
• Provide feedback and create purpose-built content to improve the solution and support the sales process focused on Hello Heart Solutions
• Learn and understand the various tools utilized by our Commercial teams, driving further enablement and adding value
• Serve as a clinical and solutions SME for internal teams and during meetings with prospects, partners, consultants, and existing clients to understand our differentiators and to drive excitement about our value proposition
• Develop and maintain intra-company relationships consistent with our values
• Assist with clinical and solution responses to RFPs, RFIs, and proposals
• Serve as a company-wide internal resource on the enablement of product features and research activities
• Execute high-level sales presentations for our most valued partners

Vice President, Medical Affairs

Consultant

• Grow meaningful relationships with benefits consultants in the labor sector to open doors for new business and increase Hello Heart’s visibility.
• Partner closely with sales, channel partnerships, medical affairs, and marketing teams to create momentum with prospective clients.
• Co-lead and participate in engaging, educational, and social events (in-person and virtual) with regional consulting offices—bringing the best of Hello Heart to life with support from our internal experts.
• Attend key conferences and events in the labor sector to further build your network and build awareness of Hello Heart

Manager, Consultant Relations – Labor

Operations

• Lead lifecycle campaign operations in Iterable end-to-end: build and launch campaigns, journeys/workflows, triggers, templates, and personalization across email, SMS, and push notifications.
• Build and manage audiences based on defined segmentation frameworks, targeting strategies, suppressions, dynamic lists, and audience refresh processes, ensuring precise execution of the established lifecycle strategy, ensuring the right message reaches the right member at the right time.
• Execute campaigns from setup → QA → launch → monitoring, ensuring precision and consistency at high volume across email, SMS, and push.
• Manage and evolve QA processes to ensure flawless execution (rendering/testing, link checks, targeting validation, tracking, and compliance review).
• Implement process improvements and automation to reduce manual work and increase execution speed (including leveraging AI solutions or scripts when helpful).
• Ensure proper setup and governance of marketing tools and workflows (Iterable as primary; plus coordination with tools like Salesforce and Asana as needed).
• Maintain lifecycle data infrastructure: audience list generation protocols, segmentation standards, and documentation to support scalable execution and reliable measurement.
• Partner cross-functionally to align campaign execution with defined lifecycle priorities, stakeholder requirements, data dependencies, and compliance standards
• Operationalize structured experimentation, including A/B tests and holdouts, based on defined testing strategies and measurement frameworks, so the team can learn and iterate quickly.
• Execute lifecycle initiatives across the lifecycle function, ensuring operational excellence without strategic ownership of prioritization or roadmap decisions.
• Support operational workflows for additional channels like direct mail and phone outreach programs (e.g., list creation/formatting, vendor coordination, timeline management, QA).

Operations Manager, Lifecycle Marketing

Controller

• Lead, develop, and scale the global accounting organization, including hiring, coaching, and performance management
• Own the worldwide record-to-report cycle, including monthly, quarterly, and annual close processes
• Establish, maintain, and enforce accounting policies, procedures, and best practices in accordance with US GAAP
• Oversee general ledger, consolidations, financial reporting, and technical accounting matters
• Ensure timely and accurate local and international tax and regulatory filings and compliance
• Design, implement, and maintain strong internal controls across bookings, revenue, expenses, and cash
• Partner with external auditors to lead annual audits and other assurance activities
• Collaborate with Legal and Human Resources to ensure accuracy and integrity of the capitalization table and equity accounting
• Drive continuous process improvement through systems optimization, workflow simplification, and automation
• Serve as a trusted cross-functional partner to Finance, Legal, People, and executive leadership

Vice President, Corporate Controller

Chief of Staff

• Serve as the CEO’s trusted advisor and right hand, protecting and amplifying her time, anticipating needs, and driving high-leverage execution.
• Drive alignment and clear communication of priorities, decisions, and expectations across teams and geographies, surfacing risks and resolving issues early.
• Own and shape internal and external communications on behalf of the CEO, acting as her proxy when needed.
• Lead high-impact initiatives and drive scalable execution across functions and teams.
• Run leadership team cadence with rigor, including agendas, offsites, decision tracking, follow-through, and accountability.
• Bring structure to ambiguous problems and turn strategy into clear plans and owners.
• Step in as an operator to unblock progress and ensure follow-through.

People Operations

• Own the day-to-day operational execution of our People Operations function
• Ensure accuracy, compliance, and a consistently positive employee experience
• Support the full employee lifecycle from onboarding through offboarding
• Manage benefits administration, HR systems, compliance processes, reporting, and documentation
• Reconcile benefits-related invoices and manage Health Savings Account and Flexible Spending Account funding
• Maintain accurate employee records across HR tech stack and internal trackers
• Support maintenance of People Operations trackers and reports using Google Sheets and Microsoft Excel
• Conduct new hire orientation and other onboarding sessions
• Support leave of absence and workers compensation administration
• Continuously identify and implement process improvements across People Operations

People Operations Generalist

Product Marketing

• Own, iterate and execute a world-class onboarding program that quickly and scalably brings all GTM new hires to full productivity in record time.
• Guide members of all GTM teams through their first 4-6 weeks at Hello Heart, including Sales, BDRs, Customer Success, Implementation, Channels, Partnerships, Consultant Relations & Medical Affairs.
• Own all onboarding content - collaborating with leaders of various functions (e.g. Sales) and your GTM Enablement peers that are dedicated to those functions to ensure onboarding content is 100% reflective at all times of the ever-evolving GTM playbook and positioning
• Maintain a curriculum that seamlessly onboards new hires to the 'Hello Heart Way' holistically, including value props, positioning, processes, tools & culture
• Optimize the balance between scale and personalization - ensuring a curriculum that is specific and relevant to the specific role/department, while also building for scale as Hello Heart rapidly grows
• Partner with the GTM Systems team to ensure new hires are onboarded to the Hello Heart tech stack
• Conducting certifications & scorecards (including listening to Gong) to ensure new hires are thriving with the use of Hello Heart best practices.

Manager, GTM Enablement, Onboarding

• Templates & Scripts - Design best-practice content for the team to execute at scale. Will range from proactive email outreach templates to reactive objection handling.
• BDR Playbook Design & Ongoing Iteration - Partner with BDR leadership to design and constantly iterate/improve a playbook that guides BDR activity - ranging from daily activity to seasonal big rocks in coordination with Marketing.
• BDR Campaign Development - Design plays & campaigns that give structure to outbounding efforts (e.g. targeting a specific persona with specific messaging for a 2 week period).
• Information Funnel - Streamline the high-volume & diverse flow of information (GTM plays, operational best practices, technical product details) into digestible format & language.
• Asset Management - Maintain database of GTM assets in Highspot. Thoughtfully organize to optimize usage, and rigorously update/prune content.
• Training - Conduct engaging training (both self-service & live) & maintain a training roadmap & backlog in partnership with leadership.
• Synthesizing GTM Insights - Monitor GTM plays (e.g. review Gong, interview internal resources) to evaluate effectiveness. Be fluent in the details, while also being able to package up insights/recommendations to the executive audience.

Manager, GTM Enablement

Business Development Rep

• Master of Salesloft, Salesforce, LinkedIn Sales Navigator, ZoomInfo, MiEdge
• Research targeted consulting firms to identify key contacts and critical account information
• Utilize research to identify the target audience and craft personalized outreach to engage with qualified prospects
• Update and create marketing content for educating clients, through outbound reach-out via email, LinkedIn, video conferencing, and phone
• Organize meetings for Sales Directors, owning the process of setting up invites and coordinating key stakeholders for each meeting
• Initiate events and group conferences with key contacts and consulting offices - manage from start to finish (planning, implementation, follow-up, and reporting)
• Organize and participate in marketing activities - LinkedIn marketing campaigns, email campaigns, conferences and events
• Collaborate with peers and managers to identify ways to improve workflows for efficiency

Business Development Representative

Recruitment

• Own end-to-end recruiting across assigned functions, including sourcing, screening, interviewing, offer management, and close.
• Partner closely with executives and hiring managers to define hiring needs, align on role scope, and set realistic timelines.
• Act as an advisor by sharing insights on market conditions, candidate availability, pipeline health, and projected time-to-fill.
• Build and maintain strong candidate pipelines through applications, referrals, outbound sourcing, and talent communities.
• Develop and execute hiring strategies using custom tools, processes, and data to support business growth.
• Utilize and optimize recruiting systems and workflows to improve efficiency, visibility, and outcomes.
• Partner with hiring stakeholders to anticipate future talent needs and support long-term workforce planning.
• Maintain strong business acumen across Hello Heart’s products and services to craft compelling hiring narratives that attract high-quality candidates

Senior Talent Acquisition Partner

Director

• Lead the Analytics team across business verticals, setting the vision, strategy, and goals for the analytics function across the organization
• Partner with GTM teams, including Customer Success, Marketing, Sales, Finance, Support & Product, to understand their analytics needs and deliver actionable insights
• Collaborate with senior leadership to align analytics initiatives with business objectives and priorities
• Ensure seamless integration of analytics into GTM strategies and operations
• Foster a culture of data-driven decision-making and continuous improvement within the analytics team and across the company
• Provide professional leadership, mentorship, and development opportunities to analysts embedded within cross-functional GTM teams
• Oversee the recruitment, onboarding, and training of new analytics team members
• Conduct regular performance evaluations and provide feedback to analysts
• Establish and enforce, in collaboration with the Data Platform team, data governance policies to ensure data accuracy, consistency, and security
• Monitor and improve the quality of data and analytics outputs
• Stay up-to-date with the latest analytics tools, technologies, and methodologies

Director, Analytics

• Understand Hello Heart’s value and product to drive meaningful conversations and expand partnership opportunities
• Develop and maintain materials (e.g., reports, decks, etc.) that will support the Channel sales team to build better external relationships and drive more client wins through our partnerships
• Manage key projects across all of Hello Heart’s reseller partnerships (e.g., updating contracts with new commercial terms, new product roll-outs, etc.)
• Liaise between our partner contacts and our Client Success team to help drive issue resolution for our mutual clients
• Effectively collaborate with members of cross-functional teams, Sales, Customer Success, Sales Ops, Partnerships, Strategic Alliances, Corporate Marketing, Customer Success, Analytics, Product, and Marketing teams