Hello Heart

Sales

• Lead and manage a high-performing sales team to consistently exceed established sales goals
• Proven ability to develop, motivate, and guide a sales team of direct reports to excel
• Consistently meet or exceed team objectives/quota (annual $8M+)
• Ongoing coaching/mentorship to continue compelling presentations to prospective clients, consultants, partners, and others to make the case for heart health being a top priority
• Always informed of our products and how clients use them to perform sales activities, as well as understanding our roadmap and competitive differentiation
• Take the initiative to bring new ideas and observations to the broader team, promote partnership and resourcefulness
• Develop and maintain intra-company relationships consistent with our values
• Understand the client’s business strategy, challenges, and opportunities to drive meaningful conversations and value for all stakeholders
• Facilitate a smooth transition from Sales to the Customer Success team and assist with upsell opportunities as they arise

Vice President, Labor Sales

Video Editor

• Own end-to-end video production across formats including testimonials, social content, brand storytelling, product explainers, and live events
• Plan, shoot, and edit high-quality video content for smaller-scale productions
• Lead all on-site production elements including camera, lighting, audio, and directing talent
• Hire and manage freelance crews and vendors for large-scale and multi-camera productions
• Oversee production execution across events, ensuring quality, efficiency, and brand consistency
• Develop story concepts, interview frameworks, scripts, and shot lists in partnership with cross-functional teams
• Direct on-camera talent to deliver clear, authentic, and engaging performances
• Manage multiple projects simultaneously, balancing timelines, resources, and deliverables
• Maintain and organize production equipment and video asset libraries
• Edit and optimize video content, including sound mixing, color correction, and motion graphics integration
• Adapt content for multiple formats including social, paid media, long-form, and event recaps

Senior Video Producer

Customer Success Manager

• Own gross revenue retention of 95% or higher and drive ARR growth through renewals and expansion
• Lead, coach, and develop a high-performing team of Customer Success leaders and Managers
• Establish clear performance standards, accountability, and operating cadence across the organization
• Translate segment strategy into actionable account plans in partnership with Strategy and Segment leadership
• Drive disciplined execution across complex enterprise accounts, ensuring measurable client outcomes
• Build scalable frameworks and playbooks to support new and evolving customer segments
• Identify risks early and partner cross-functionally to mitigate churn and protect revenue
• Architect and optimize lifecycle processes across onboarding, adoption, renewals, and expansion
• Define, track, and operationalize client health metrics to drive proactive decision-making
• Ensure consistent and rigorous use of Salesforce and related systems for visibility and scale
• Partner with Sales, Marketing, Implementation, Strategy, Government Relations, and Enablement to align on customer strategy and execution
• Support enablement initiatives to strengthen account management, operational rigor, and risk mitigation

Vice President, Customer Success

Product Manager

• Lead the full product lifecycle, from discovery and opportunity sizing to launch, adoption, and iteration.
• Translate business goals into product opportunities with clear KPIs and hypotheses.
• Make data-driven prioritization decisions that maximize business impact without compromising user value.
• Partner closely with GTM teams to understand customer needs, improve win rates, and support commercial strategy.
• Collaborate with Design, Engineering, and Data to deliver high-quality products that solve meaningful problems.
• Conduct market and competitive analysis to inform product strategy and uncover new opportunities.
• Define success metrics, analyze product performance, and use data to guide prioritization and direction.
• Drive discussions around pricing, packaging, and product positioning with cross-functional partners.
• Communicate product vision, progress, and insights to executives and cross-functional leaders.
• Take ownership in a fast-moving environment helping to establish best practices and shape a rapidly growing product organization.

Senior Product Manager

Actuary

• Serve as the actuarial subject matter expert in client meetings, consultant engagements, conferences, and industry speaking opportunities.
• Lead the development of health economic and outcomes research, including analyses, studies, and presentation materials for external stakeholders and potential publication.
• Analyze large healthcare datasets including medical and pharmacy claims to quantify clinical and financial impact.
• Lead the design and management of performance guarantees, including reserving strategy and internal education for commercial teams.
• Support value-based contracting and specialty incentive programs through actuarial modeling and financial analysis.
• Act as the primary point of contact for external cost savings studies conducted with consultants or strategic partners.
• Support new product launches through modeling of expected clinical outcomes and financial impact.
• Identify and evaluate market opportunities where actuarial insights can strengthen Hello Heart’s positioning.
• Partner with Medical Affairs and other internal teams on strategic planning and evidence development.
• Communicate complex statistical findings clearly to executives, clients, consultants, and industry audiences.
• Track healthcare industry trends, competitor positioning, and regulatory developments relevant to actuarial analysis.
• Represent actuarial perspectives in cross-functional decision making and external forums.

Vice President, Commercial Actuary

Product Marketing

• Own, Write & Evolve the CS Playbook - Document & evolve the playbook for how the CS team operates - ranging from daily activities (e.g. how to use key Salesforce reports) to macro strategy (e.g. how to design an account plan that mitigates risk). Synthesize inputs from leadership across CS, Marketing, Product to create the source of truth “how to” document for CS.
• Talk Tracks & Template Creation - Write content for the team to execute at scale. Examples include scripts for EBR slides, objection handling answers & email templates.
• Synthesizing GTM Insights - Monitor campaigns (e.g. EBR’s, new product launches) and bubble up themes including customer feedback, which parts of materials are/aren’t resonating & training needs. Be fluent in the details (e.g. based on review of Gong, internal interviews), while also being able to package up insights/recommendations to the executive audience.
• Asset Management - Maintain the database of GTM assets and information in Highspot. Thoughtfully organize to optimize usage, and rigorously update/prune content.
• Information Funnel - Streamline the high-volume & diverse flow of information (GTM campaigns, operational best practices, technical product details) into digestible format & language.
• Training - Design & conduct engaging training & maintain a 3-6 month training roadmap & in partnership with leadership.

Senior Manager, GTM Enablement

Vice President

• Partner with our Commercial team by delivering to prospects, clients, and partners the Hello Heart value proposition and product overview, as well as answering their questions/objections
• Speak to the Hello Heart solution and its value proposition at speaking engagements, with typical conferences including employer benefits conferences, health plan conferences, etc.
• Effectively collaborate with members of cross-functional teams, including Sales, Customer Success, Sales Ops, Partnerships, Consultant Relations, Marketing, and Product teams to develop and deliver prospect and client-facing expertise
• Mentor and help lead the Medical Affairs team
• Provide feedback and create purpose-built content to improve the solution and support the sales process focused on Hello Heart Solutions
• Learn and understand the various tools utilized by our Commercial teams, driving further enablement and adding value
• Serve as a clinical and solutions SME for internal teams and during meetings with prospects, partners, consultants, and existing clients to understand our differentiators and to drive excitement about our value proposition
• Develop and maintain intra-company relationships consistent with our values
• Assist with clinical and solution responses to RFPs, RFIs, and proposals
• Serve as a company-wide internal resource on the enablement of product features and research activities
• Execute high-level sales presentations for our most valued partners

Vice President, Medical Affairs

Consultant

• Grow meaningful relationships with benefits consultants in the labor sector to open doors for new business and increase Hello Heart’s visibility.
• Partner closely with sales, channel partnerships, medical affairs, and marketing teams to create momentum with prospective clients.
• Co-lead and participate in engaging, educational, and social events (in-person and virtual) with regional consulting offices—bringing the best of Hello Heart to life with support from our internal experts.
• Attend key conferences and events in the labor sector to further build your network and build awareness of Hello Heart

Manager, Consultant Relations – Labor

Operations

• Lead lifecycle campaign operations in Iterable end-to-end: build and launch campaigns, journeys/workflows, triggers, templates, and personalization across email, SMS, and push notifications.
• Build and manage audiences based on defined segmentation frameworks, targeting strategies, suppressions, dynamic lists, and audience refresh processes, ensuring precise execution of the established lifecycle strategy, ensuring the right message reaches the right member at the right time.
• Execute campaigns from setup → QA → launch → monitoring, ensuring precision and consistency at high volume across email, SMS, and push.
• Manage and evolve QA processes to ensure flawless execution (rendering/testing, link checks, targeting validation, tracking, and compliance review).
• Implement process improvements and automation to reduce manual work and increase execution speed (including leveraging AI solutions or scripts when helpful).
• Ensure proper setup and governance of marketing tools and workflows (Iterable as primary; plus coordination with tools like Salesforce and Asana as needed).
• Maintain lifecycle data infrastructure: audience list generation protocols, segmentation standards, and documentation to support scalable execution and reliable measurement.
• Partner cross-functionally to align campaign execution with defined lifecycle priorities, stakeholder requirements, data dependencies, and compliance standards
• Operationalize structured experimentation, including A/B tests and holdouts, based on defined testing strategies and measurement frameworks, so the team can learn and iterate quickly.
• Execute lifecycle initiatives across the lifecycle function, ensuring operational excellence without strategic ownership of prioritization or roadmap decisions.
• Support operational workflows for additional channels like direct mail and phone outreach programs (e.g., list creation/formatting, vendor coordination, timeline management, QA).

Operations Manager, Lifecycle Marketing

Controller

• Lead, develop, and scale the global accounting organization, including hiring, coaching, and performance management
• Own the worldwide record-to-report cycle, including monthly, quarterly, and annual close processes
• Establish, maintain, and enforce accounting policies, procedures, and best practices in accordance with US GAAP
• Oversee general ledger, consolidations, financial reporting, and technical accounting matters
• Ensure timely and accurate local and international tax and regulatory filings and compliance
• Design, implement, and maintain strong internal controls across bookings, revenue, expenses, and cash
• Partner with external auditors to lead annual audits and other assurance activities
• Collaborate with Legal and Human Resources to ensure accuracy and integrity of the capitalization table and equity accounting
• Drive continuous process improvement through systems optimization, workflow simplification, and automation
• Serve as a trusted cross-functional partner to Finance, Legal, People, and executive leadership

Vice President, Corporate Controller

Chief of Staff

• Serve as the CEO’s trusted advisor and right hand, protecting and amplifying her time, anticipating needs, and driving high-leverage execution.
• Drive alignment and clear communication of priorities, decisions, and expectations across teams and geographies, surfacing risks and resolving issues early.
• Own and shape internal and external communications on behalf of the CEO, acting as her proxy when needed.
• Lead high-impact initiatives and drive scalable execution across functions and teams.
• Run leadership team cadence with rigor, including agendas, offsites, decision tracking, follow-through, and accountability.
• Bring structure to ambiguous problems and turn strategy into clear plans and owners.
• Step in as an operator to unblock progress and ensure follow-through.