Hello Heart

Customer Success Manager

• Lead Hello Heart’s strategic public sector accounts with end-to-end ownership of client lifecycle, including, but not limited to, member adoption, account retention, and client satisfaction.
• Strong executive presence with the ability to present the Hello Heart value proposition.
• Partner with the growth team for all aspects of customer renewals, revenue retention, and growth.
• Create and execute all day-to-day operations to support driving revenue and client excellence.
• Develop relationships with customers at the C-Suite level that provide insight into their company goals and strategies.
• Provide an important customer and user voice, work with the product team on identifying the ideal user experience, and champion new product offerings with your customers.
• Develop strategic customer strategies to support customer growth and retention while presenting client results and identifying opportunities to increase member and client satisfaction.
• Experience working within the ecosystem of public sector clients and an understanding of the many stakeholders and influencers within local, state, and federal government.

Associate Director, Client Success – Public Sector

• Lead Hello Heart’s key accounts with end-to-end ownership of client lifecycle for Fortune 500 clients, including, but not limited to member adoption, account retention and growth
• Strong executive presence with ability to present the Hello Heart value proposition
• Own all aspects of customer renewals, revenue retention, and growth
• Develop relationships with customers at the senior and C-Suite level that provide insight into their company goals and strategies
• Collaborate with cross-functional stakeholders to align customer goals with organizational priorities, driving retention, product adoption, and measurable business outcomes.
• Contribute to product roadmap planning, providing an important customer and user voice, work with the product team on identifying the ideal user experience, and champion new product offerings with your customers

Senior Manager, Client Success

Sales

• Lead strategic efforts to build and close new business across SMB Enterprise Employer Accounts in the West (500 to 2,499 employees) in an assigned territory
• Consistently meet or exceed objectives/quota
• Deliver compelling presentations to prospective clients, consultants, partners, and others to make the case for heart health being a top priority
• Always informed of our products and how clients use them to perform sales activities, as well as understanding our roadmap and competitive differentiation
• Take the initiative to bring new ideas and observations to the commercial team, promote partnership and resourcefulness
• Develop and maintain intra-company relationships consistent with our values
• Understand the client’s business strategy, challenges, and opportunities to drive meaningful conversations and values for all stakeholders
• Facilitate a smooth transition from Sales to the Customer Success team and assist with upsell opportunities as they arise

SMB Enterprise Sales Director

Product Manager

• Lead strategy and execution for new and existing features that help members manage cardiovascular risk and improve heart health outcomes.
• Translate clinical and behavioral insights into scalable digital experiences that drive measurable member impact.
• Partner cross-functionally with Clinical, Engineering, Data, and Commercial teams globally to define, design, and launch products that deliver value across the ecosystem.
• Drive product discovery identifying unmet needs, testing concepts, and using data to inform prioritization and design decisions.
• Define success metrics that connect product impact to clinical and business outcomes.
• Communicate effectively across audiences through clear storytelling and structured thinking to ensure alignment and visibility.
• Operate with speed and focus in a high-accountability, high-growth environment.

Senior Product Manager, Clinical Product

Director

• Develop and nurture Hello Heart relationships with consulting contacts in your assigned region to generate new growth opportunities for Hello Heart
• Collaborate with key groups at Hello Heart (sales, channel partnerships, medical affairs, marketing) to advance opportunities with prospective clients through our pipeline
• Coordinate and participate in events with key consulting firm offices in your assigned region to further build your network and awareness of Hello Heart; leverage the expertise and resources of our internal Medical Affairs, Marketing, Sales, and Channel Partners teams to make events successful
• Develop and execute on a national strategy for an assigned portfolio of Consulting Houses; including cultivating national relationships, developing strategic partnerships, driving participation in consulting vendor programs (e.g., Mercer VIP), responding to consultant sourced RFIs

Director, Consultant Relations – Midwest

Operations

• Own the accuracy and health of the sales pipeline across segments and territories
• Lead weekly pipeline reviews with sales leadership, ensuring opportunities are staged accurately and forecast methodology is followed
• Build scalable systems to strengthen forecast predictability and sales execution discipline
• Define and enforce sales performance standards, creating dashboards, alerts, and coaching tools to support accountability
• Act as a senior partner on deal structuring and approvals, ensuring alignment with finance and legal standards while enabling creativity in non-standard deals
• Provide guidance on commercial terms, pricing strategies, and contract compliance
• Oversee “bookings” process, ensuring deals are closed with auditable checks and data integrity
• Design and maintain a scalable architecture for the go-to-market tools ecosystem (Salesforce, Gong, Salesloft, LinkedIn Sales Navigator, HighSpot, ZoomInfo, Zywave, Benefit Focus)
• Lead administration, integrations, and enhancements across the tool stack, ensuring ease of use and consistent data quality
• Create and manage data dashboards that provide visibility into sales performance, tool usage, and pipeline health
• Partner cross-functionally with Sales, Operations, Finance, and Legal to align processes and system needs

Director, Sales Operations

Security Analyst

• Support secure access lifecycle processes, including provisioning, deprovisioning, role-based access, and MFA/SSO management
• Conduct periodic access reviews and ensure identity data quality
• Perform vulnerability scans across systems and applications, track remediation progress, and partner with teams to prioritize risk-based fixes
• Assist with security assessments of cloud systems and applications, aligning with HIPAA, HITECH, NIST, and HITRUST frameworks
• Support internal and external audit preparation and execution
• Enforce encryption, access controls, and data loss prevention strategies for sensitive data
• Conduct third-party vendor risk assessments and oversee remediation efforts
• Support secure adoption of AI tools by monitoring for risks such as data leakage and prompt injection, establishing governance guardrails, and delivering awareness training
• Participate in endpoint security monitoring, disaster recovery exercises, tabletop simulations, and awareness training initiatives
• Contribute to ongoing security operations, risk management efforts, and special security projects

Cyber Security Analyst

• Manage end-to-end ownership of Tribal client accounts, including adoption, engagement, retention, and growth.
• Build and sustain trusted partnerships with Tribal leadership, councils, and community health representatives, ensuring respect for Tribal sovereignty and cultural values.
• Develop customized engagement and adoption strategies tailored to the unique needs of Tribal communities, rural populations, and Tribal health systems.
• Collaborate with Tribal health programs, Indian Health Service (IHS), and other community-based organizations to ensure alignment with health goals and program requirements.
• Act as a trusted advisor and advocate for clients, helping them achieve their health improvement, member engagement, and program sustainability objectives.
• Partner closely with Hello Heart’s product and clinical teams to bring the Tribal client perspective into product roadmap planning, championing new offerings that improve outcomes for underserved populations.
• Own all aspects of renewals, revenue retention, and account growth while ensuring a positive and mission-aligned client experience.
• Travel as needed up to 50% to Tribal communities to build relationships and support successful program implementation.

Senior Manager, Client Success - Tribal Accounts

Data Analyst

• Partner with cross-functional teams (Marketing, Finance, Product, Sales, Medical Affairs, and Customer Success) to understand business needs and deliver actionable analyses.
• Proactively explore data to identify patterns, trends, and opportunities that can drive business growth and operational improvements.
• Define and manage data collection requirements across systems and functions to enable consistent reporting and insight generation.
• Develop, optimize, and automate data pipelines using SQL and modern data engineering tools to deliver timely, accurate reporting at scale.
• Build and maintain robust, interactive dashboards to enable self-service capabilities and reporting among our GTM and product teams.
• Identify opportunities for process improvement and driving efficiencies across the data landscape
• Translate complex data into clear, compelling visualizations and presentations for diverse audiences, including executives and external partners.
• Provide ad-hoc analytics support and uncover data insights across the entire organization.

Senior Business Data Analyst

• Reports directly to the VP of Sales Operations and works closely with cross-functional teams, focusing on supporting the Growth team.
• Critically evaluate data, resolve conflicts, and make day-to-day decisions to preserve data integrity.
• Support creation and maintenance of reports, dashboards, and list views, including reporting on key performance indicators (KPIs).
• Assist with data projects, including scrubbing, enriching, imports, exports, and deduplication.
• Perform quality reviews and take appropriate actions promptly.
• Support and maintain incoming requests & assignments in Asana and help establish an Agile and Sprint environment.
• Drive successful CRM end-user adoption by documenting processes, making configuration decisions, and supporting system changes.
• Recommend and implement process enhancements that increase productivity and meet project management targets.
• Provide prompt and reliable advice, manage escalations, and promote trust with internal clients.
• Support interdepartmental projects with data and operational insights.
• QA test and validate custom configuration and/or development, and provide feedback to ensure accurate deployment.
• Troubleshoot and overcome barriers while aligning initiatives with corporate strategies.
• Manage and adapt to rapidly changing priorities by appropriately shifting focus and resources.

Salesforce Associate

• Lead strategic efforts to build and close new business across Large Employer Accounts (3,000-15,000 employees) in the assigned territory of the South East, including Texas
• Consistently meet or exceed objectives/quota (annual $3M+)
• Deliver compelling presentations to prospective clients, consultants, partners, and others to make the case for heart health being a top priority
• Always informed of our products and how clients use them to perform sales activities, as well as understanding our roadmap and competitive differentiation
• Take the initiative to bring new ideas and observations to the commercial team, promote partnership and resourcefulness
• Develop and maintain intra-company relationships consistent with our values
• Understand the client’s business strategy, challenges, and opportunities to drive meaningful conversations and values for all stakeholders
• Facilitate a smooth transition from Sales to the Customer Success team and assist with upsell opportunities as they arise

Vice President, Sales, Large Market Employer Accounts

• Lead with Purpose: Drive deals with SMB clients to smash sales targets, directly contributing to Hello Heart's vital mission of improving lives.
• Champion Growth: Mentor and develop a team of passionate sales professionals, empowering them to reach their full potential and exceed their goals.
• Ignite Possibilities: Articulate Hello Heart's transformative value proposition with passion, demonstrating how our innovative solutions revolutionize heart health and deliver exceptional ROI for employers.
• Build Bridges: Forge and nurture a robust sales pipeline through strategic initiatives and by collaborating with internal teams to amplify Hello Heart's impact.
• Collaborate & Elevate: Partner seamlessly with internal teams to ensure smooth deal execution and cultivate enduring, successful client relationships that reflect Hello Heart's unwavering commitment.
• Be the Voice: Represent Hello Heart as an inspiring spokesperson at industry events, sharing our vision and building our reputation as a leader in digital health.

Vice President, SMB Sales

• About Hello Heart: provides an app and connected heart monitor to help people track and manage heart health
• Role: Senior Data Analyst to update, maintain, and run accurate and innovative client reporting
• Produce ad-hoc reporting and uncover product and marketing insights to drive business decisions
• Collaborate with Customer Success to create and present high-quality client reporting for F500 clients
• Summarize and analyze clinical outcomes, feature usage, and data trends for marketing and commercial materials
• Participate in strategic client meetings as the analytical point of contact for accounts
• Define data collection across functions and systems to support reporting and analysis
• Use SQL to update, build, and maintain data pipelines that support GTM decisions
• Work cross-functionally with customer success, marketing, finance, product, and sales teams

Senior Data Analyst, Client Reporting

• Lead strategic efforts to build and close new business across Local Government and named K-12, and Higher Education accounts in the Central geography of the country
• Consistently meet or exceed objectives/quota
• Deliver compelling presentations to prospective clients, consultants, partners, and others to make the case for heart health being a top priority
• Always informed of our products and how clients use them to perform sales activities, as well as understanding our roadmap and competitive differentiation
• Take the initiative to bring new ideas and observations to the commercial team, promote partnership, and resourcefulness
• Develop and maintain intra-company relationships consistent with our values
• Understand the client’s business strategy, challenges, and opportunities to drive meaningful conversations and value for all stakeholders
• Facilitate a smooth transition from Sales to the Customer Success team and assist with upsell opportunities as they arise

Sales Director, LED

Customer Support

• Become a product expert and provide clear, empathetic guidance to customers as well as internal partners on Hello Heart functionality
• Identify, document, troubleshoot, and report technical issues with our hardware and software, involving the Tier 3 team when needed
• Handle escalated customer inquiries via phone and email
• Manage and follow up on tickets to ensure timely resolution and to maintain high customer satisfaction (CSAT) while meeting established Service Level Agreements (SLAs)
• Maintain consistent ticket volume and a high quality of ticket handling
• Assist with updating and maintaining our internal knowledge bases and external self-help documentation (FAQs)
• Be available to speak with members live to troubleshoot and resolve their issues, including inbound escalation calls and grievances.

User Support Specialist

Strategy

• Hello Heart is on a mission to change the way people care for their hearts.
• The company provides the first app and connected heart monitor to help people track and manage their heart health.
• Reporting to the Chief of Staff, you'll act as an owner-operator — jumping into ambiguous challenges, designing solutions, and driving outcomes that accelerate growth.
• Drive end-to-end execution of high-impact initiatives from problem definition through implementation.
• Build clear project plans, coordinate stakeholders, and deliver measurable outcomes.
• Go deep into high-impact strategic challenges such as unlocking new markets, expanding within existing ones, or commercializing new product lines.
• Own the analytics behind the initiative you're leading in collaboration with finance, product, and go-to-market teams.
• Break down highly complex, ambiguous business problems into structured components.
• Develop clear, actionable recommendations and lead the business through solution design and decision-making.
• Define success upfront. Establish and track KPIs and OKRs that are tied to the specific problem at hand.
• Build tools and processes to monitor progress and drive accountability.
• Operate as the owner of your initiative — driving it from strategy to execution with tight coordination, structured communication, and clear deliverables.

Director, Strategic Initiatives

• Hello Heart is on a mission to change the way people care for their hearts.
• Our Director, Sales Large Market Employer Accounts will be responsible for developing strategic relationships with top benefits executives within employer-sponsored health plans.
• Lead strategic efforts to build and close new business across Large Accounts between 3,000-7,500 employees in the assigned territory of the Midwest.
• Consistently meet or exceed objectives/quota.
• Deliver compelling presentations to prospective clients, consultants, partners, and others to make the case for heart health being a top priority.
• Always informed of our products and how clients use them to perform sales activities, as well as understanding our roadmap and competitive differentiation.
• Take the initiative to bring new ideas and observations to the commercial team, promote partnership, and resourcefulness.
• Understand the client’s business strategy, challenges, and opportunities to drive meaningful conversations and value for all stakeholders.

Director - Sales, Large Market Employer Accounts

• Lead the definition, delivery, and scaling of new clinical services that complement our digital heart health offering.
• Design and test service prototypes in collaboration with clinical, product, and GTM teams, with a focus on speed-to-learning.
• Serve as the product lead for partnerships with internal clinical teams, guiding technology and workflow enablement.
• Evaluate and implement tools that support clinical workflows, documentation, QA, and clinician productivity.
• Oversee the selection and onboarding of vendors required to support care delivery, from telehealth tools to data exchange partners.
• Support expansion of our data integration capabilities with EMRs, HIEs, and other healthcare ecosystem endpoints via standards like FHIR, HL7, Direct Messaging, and APIs.
• Partner cross-functionally with engineering and data teams to ensure scalable, compliant infrastructure.
• Collaborate closely with go-to-market and strategy teams to align clinical service offerings to client needs, incentives, and reimbursement models (e.g. MA performance guarantees, RPM billing).
• Bring a clear perspective on how our offerings deliver differentiated value to employers, payers, and public sector buyers—and help us tell that story better.
• Stay current on relevant trends in virtual care, digital health regulation, and value-based care that influence product decisions.