Hanger, Inc.

Patient Coordinator

• Greet and assist patients upon arrival, providing information on wait times and addressing inquiries at the front desk or reception area
• Verify and update patient demographics and insurance details during check-in; handle walk-in registrations
• Collect patient payments, including deductibles, copays, and co-insurance at the front desk
• Coordinate follow-up appointments, including cast and measure, delivery, and prosthetic care plans.
• Serve as a liaison for clinic services, offering information on patient experience programs, support groups, and other resources.
• Collaborate with the Revenue Cycle Management (RCM) team to obtain necessary patient information.
• Ensure accurate and complete electronic health records for all patients.

Patient Access Coordinator

General

• Collaborate with physicians in the evaluation and analysis of a patient’s need for prosthetic and/or orthotic services; recommend treatment options to physicians when necessary.
• Examine and evaluate patient needs in relation to disease and functional loss.
• Formulate design of prosthetic and/or orthotic devices.
• Select materials, make cast measurements, model modifications, and layouts, taking into account new techniques and materials.
• Perform fitting, including static and dynamic alignments.
• Evaluate prosthetic and/or orthotic device on patient, adjust to assure fit, function, medical efficacy, and quality of work.
• Instruct patient in use of prosthetic and/or orthotic devices.
• Identify and reconcile issues/problems to ensure patient satisfaction with devices provided.
• Provide follow-up with patients and physicians.
• Provide in-service training to physicians and allied health care professionals.
• Utilize effective materials management, quality and performance processes to maximize device quality and medical efficacy, maintaining a proper balance with costs and operational/financial performance.
• Meet with physicians, case managers and other referral sources to review prosthetic and/or orthotic services and capabilities; develop and enhance business relationships to identify and secure ongoing and future sources or referrals.
• Plan and implement strategies to meet and exceed revenue targets in coordination with management.
• Provide detailed clinical notes to patient records.
• May mentor residents or newly certified clinicians.
• Provide assistance to other clinical staff.
• Provide information to administrative staff to conduct reimbursement activities.
• Adhere to all safety regulations; compliance with Medicare and other governmental regulations; compliance with bloodborne and Occupational Safety and Health Administration (OSHA) requirements.
• Perform other duties or special projects as assigned.
• May be asked to perform on-call, hospital calls, or float between more than one Hanger Clinic location.

Certified Prosthetist Orthotist – CPO

• Greet and assist patients upon arrival, providing information on wait times and addressing inquiries at the front desk or reception area
• Verify and update patient demographics and insurance details during check-in; handle walk-in registrations
• Collect patient payments, including deductibles, copays, and co-insurance at the front desk
• Coordinate follow-up appointments, including cast and measure, delivery, and prosthetic care plans
• Serve as a liaison for clinic services, offering information on patient experience programs, support groups, and other resources
• Collaborate with the Revenue Cycle Management (RCM) team to obtain necessary patient information
• Ensure accurate and complete electronic health records for all patients

Care Coordinator

• Provide superior patient support and customer service via proactive intervention, communication, and patient advocacy
• Build relationships and foster opportunities to serve more patients
• Coordinate seamless care delivery for patients with amputations / limb difference
• Utilize communication and management skills for patient consultation and guidance
• Ensure new patients are contacted and entered into patient management systems
• Support patients through pre/post-surgery by providing information, resources, advice, and counsel
• Coordinate AMPOWER visits
• Complete hospital or rehab facility visits as needed
• Act as contact for patients, referring physicians, outside agencies, and the general public
• Serve as a liaison between patients and clinic areas to coordinate pre-operative/post-operative planning.

Community Care Coordinator

Patient Access Coordinator I/II

• Greet and assist patients upon arrival, providing information on wait times and addressing inquiries at the front desk or reception area.
• Verify and update patient demographics and insurance details during check-in; handle walk-in registrations.
• Collect patient payments, including deductibles, copays, and co-insurance at the front desk.
• Coordinate follow-up appointments, including cast and measure, delivery, and prosthetic care plans.
• Serve as a liaison for clinic services, offering information on patient experience programs, support groups, and other resources.
• Collaborate with the Revenue Cycle Management (RCM) team to obtain necessary patient information.
• Ensure accurate and complete electronic health records for all patients.

CAD Technician

• Prepare digital positive models for orthotic/prosthetic designs using proprietary CAD software.
• Interpret information on order forms and apply designated protocols.
• Train others in CAD software use.
• Serve as a subject matter expert by sharing design protocols, best practices and clarifying and interpreting written and verbal instructions.
• Manage workflows via a digital portal to prioritize tasks, process jobs, archive files, and send completed orders to fabrication locations nationwide.
• Assist clinicians in troubleshooting and resolving order issues via phone, email, chat, or screenshare.
• Collaborate with fabrication teams to address quality concerns and support production goals to enhance patient experience.
• Develop and align written or electronic design protocols for team modifications.

Advanced CAD Technician

Bilingual

Patient Access Coordinator, Bilingual (Spanish/English)

Program Manager

• Develop standards of project delivery, organizational change management, budget management, and scope management
• Maintain adherence to the applicable project governance framework
• Lead application of quality standards to planning, execution, and documentation of projects
• Ensure project team members understand and apply quality practices
• Assemble and coordinate the program operations leadership team for successful delivery
• Provide professional guidance on program scope and structure definition
• Implement changes to ensure program goals and critical success factors are achieved
• Build and manage a team of project managers towards common goals
• Develop and manage project budgets with necessary expenses
• Perform comprehensive analyses and guide allocation of program resources
• Develop or lead development of OCM plans
• Ensure comprehensive communication plans are developed and followed
• Meet regularly with program leadership for timely decision making
• Maintain and report status against the schedule throughout the program
• Identify, monitor, and mitigate risks to successful delivery
• Work with the Test Lead on thorough testing plans

Human Resources

• Acting as a trusted advisor and thought leader to the business leadership team.
• Coach senior leaders, managers, and employees while delivering talent, leadership, and organizational solutions that drive measurable business outcomes.
• Ensure teams are optimally structured to support current and future business needs.
• Enable leadership and employee development through the planning and execution of strategic HR initiatives.
• Analyze data, metrics, and trends in partnership with business leaders to make informed decisions.
• Influence talent decisions by keeping a pulse on the business, market, and industry trends.
• Coach management on people-related matters including employee relations, conflict resolution, company policy interpretation, and management principles.
• Provide guidance, coaching, and advice in performance-related matters.
• Ensure legal compliance and mitigate risk.
• Foster the company’s culture while encouraging open and transparent communications.
• Drive organizational design decisions and lead change management and communication plans.
• Implement employee engagement activities for client group.

Senior HR Business Partner

Billing Specialist

• Responsible for the timely review and submission of medical claims to insurance companies from a wide variety of providers and clinics.
• Knowledgeable of all aspects of the financial process from scheduling, billing, and collections.
• Review patient bills for accuracy and completeness in a timely manner
• Take the initiative to obtain missing information to ensure claims are submitted accurately and timely
• Knowledge of insurance rules and guidelines; such as, Medicare and Medicaid
• Adhere to billing guidelines, policies, and procedures
• Identify the proper party to be billed; such as, insurance company or patient
• Complete the entire required billing checklists prior to submission
• Perform follow up activities to ensure documentation is gathered in a timely manner
• Communicate with clinic personnel and insurance companies
• Ensure necessary documentation is included or coordinate with appropriate clinic to update records

Operations

• Execute procurement activities for IT software, hardware, and services aligned to business needs
• Support full lifecycle procurement: intake, sourcing support, contracting, purchasing, and renewals
• Coordinate with stakeholders to ensure timely execution of procurement requests
• Maintain procurement documentation, contract records, and supplier data
• Balance price, quality, service, delivery, and commercial terms in procurement decisions
• Partner with IT to understand application portfolio, licensing models, and technical requirements
• Support software lifecycle management including renewals, maintenance tracking, and license optimization
• Maintain working knowledge of technical requirements to ensure supplier alignment
• Assist in evaluating vendors based on technical capabilities, scalability, and cost
• Support vendor onboarding, relationship management, and issue resolution
• Track vendor performance against SLAs, contracts, and service expectations
• Assist in identifying cost savings, vendor consolidation, and optimization opportunities
• Analyze industry conditions, pricing benchmarks, and supplier performance
• Prepare statistical analysis of market trends and procurement strategies
• Provide insights into cost drivers, renewal risks, and sourcing opportunities
• Support strategic sourcing and negotiation preparation
• Identify and implement opportunities to improve procurement workflows and efficiency
• Support automation, standardization, and documentation of procurement processes
• Contribute to procurement transformation initiatives and reporting improvements

Patient Access Coordinator

Patient Access Coordinator

Certified Prosthetist Orthotist – CPO

Patient Access Coordinator

Patient Access Coordinator

Community Care Coordinator

Patient Access Coordinator I/II

Patient Access Coordinator

Patient Access Coordinator

Advanced CAD Technician

Patient Access Coordinator, Bilingual (Spanish/English)

Program Manager

Senior HR Business Partner

Billing Specialist

Technology Operations Analyst II