Patient Access Coordinator

Hanger, Inc.

Patient Access Coordinator at Hanger, Inc. ensuring seamless experience for patients through front office management.

Posted 7/12/2026full-timeGeneva • Illinois • 🇺🇸 United StatesMid-LevelSenior💰 $20 - $23 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in patient check-in processes, including verifying demographics and insurance details, while ensuring accurate electronic health records. Strong communication skills and customer service experience are essential for effectively assisting patients and collaborating with the Revenue Cycle Management team.

Highest-signal resume keywords

Patient Check-In ProceduresElectronic Health Records ManagementCustomer Service ExperienceMedical Terminology UnderstandingInterpersonal Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Alpha Filing SystemMedical Reimbursement KnowledgeData Entry (30 Words Per Minute)Office Equipment OperationWindows-Based Software Proficiency

Soft Skills

Strong Interpersonal SkillsOral Communication SkillsWritten Communication Skills

Tools & Technologies

Facsimile MachineCalculatorPostage MachineCopier

Certifications & Qualifications

Valid Driver’s License

Industry Keywords

Front Office ProceduresPatient Experience ProgramsRevenue Cycle ManagementMedical Front Office

About the role

Key responsibilities & impact

Greet and assist patients upon arrival, providing information on wait times and addressing inquiries at the front desk or reception area
Verify and update patient demographics and insurance details during check-in; handle walk-in registrations
Collect patient payments, including deductibles, copays, and co-insurance at the front desk
Coordinate follow-up appointments, including cast and measure, delivery, and prosthetic care plans
Serve as a liaison for clinic services, offering information on patient experience programs, support groups, and other resources
Collaborate with the Revenue Cycle Management (RCM) team to obtain necessary patient information
Ensure accurate and complete electronic health records for all patients

Requirements

What you’ll need

High school diploma or equivalent combination of education and experience required
Less than one year of customer service, administrative or related experience required
Experience in a receptionist position or experience with medical front office procedures preferred
Must have, or be eligible to obtain, a valid driver’s license and driving record within the standards outlined within Hanger’s Motor Vehicle Safety Policy and Procedures
Strong interpersonal, oral (including telephone) and written communication skills
Ability to key 30 words per minute with accuracy required
Understanding of Alpha filing system
Understanding of medical reimbursement and terminology and an understanding of front office (receptionist) duties preferred
Ability to use a computer, including Windows-based software and e-mail
Ability to use all necessary office equipment, facsimile machines, calculator, postage machine, copier, etc.

Benefits

Comp & perks

8 Paid National Holidays & 4 additional Floating Holidays
PTO that includes Vacation and Sick time
Medical, Dental, and Vision Benefits
401k Savings and Retirement Plan
Paid Parental Bonding Leave for New Parents
Generous Employee Referral Bonus Program
Mentorship Programs- Mentor and Mentee (Illinois State Only)