Hanger, Inc.

Cloud Engineer

• Design and implement cloud infrastructure and platform services (IaaS/PaaS/SaaS) with high availability, security-by-design, and operational excellence.
• Own Infrastructure-as-Code (Terraform) and CI/CD automation (Azure DevOps or equivalent) for provisioning, configuration, policy enforcement, and repeatable deployments.
• Lead cloud reliability engineering: monitoring/alerting, incident response, capacity planning, patching, and operational runbooks.
• Implement backup/DR strategies (Azure Backup / Azure Site Recovery), including routine recovery testing and documented RTO/RPO targets.
• Implement identity and access controls (Microsoft Entra ID/AD), RBAC/least privilege, logging/monitoring, and compliance-aligned controls (e.g., SOX/HIPAA where applicable).
• Drive FinOps practices: tagging standards, cost allocation, budget/alerting, and optimization recommendations.
• Partner with Cybersecurity, Architecture, and Application teams to define reference architectures, standards, and reusable modules.
• Mentor engineers and contribute to documentation, knowledge sharing, and continuous improvement of cloud operating procedures.
• Lead cloud infrastructure and identity due diligence for acquisitions: assess architecture, security posture, operational maturity, risks, and remediation plans.
• Execute Day-0 / Day-30 onboarding for acquired entities: landing zone alignment, subscription/tenant onboarding, network connectivity patterns, and identity integration strategy (Entra/AD).

Azure Cloud Engineer – Senior

Manager

• Responsible for scheduling and expediting all work through the department.
• Order all necessary materials and components required to meet daily production schedule.
• Recruit, hire, train, and develop department personnel.
• Facilitate communication between practitioners and technicians on technical issues to enhance quality control.
• Build good communications between the Central Fabrication department and its customers, branches, Central Purchasing and all departments within Hanger.
• Provide all pricing for work performed.
• Ensure a safe working environment and promote safety awareness among employees.
• Ensure compliance with Occupational Safety and Health Administration (OSHA) standards and other governmental rules and regulations.
• Create and distribute all department reports and summaries.
• Assist with all personnel issues.
• Ensure adherence to all administrative and financial policies and procedures; develop company spirit and teamwork within the department.
• Lead daily execution to meet operational KPIs (People, Safety, Delivery, Quality, Cost).
• Performs other duties or special projects as assigned.

Manager, Central Fab

Attorney

• Support the General Counsel and supervise litigation paralegals and administrative personnel within the Legal Department.
• Design and implement processes, systems, and best practices to improve the efficiency and effectiveness of the legal team, facilitating change, and controlling costs.
• Manage day-to-day legal operations, responsible for litigation-related matters, including patient record requests and outside legal counsel invoices.
• Oversee litigation paralegals and administrative personnel, assigning and prioritizing work, managing caseloads, and providing guidance on conflict resolution.
• Ensure project and department deadlines, milestones, and goals are achieved.
• Exercise full authority for day-to-day personnel actions and performance evaluations; make recommendations regarding hiring, termination, compensation, and promotions.
• Manage litigation matters, maintain communications with law firms and others retained to defend the Company and its employees.
• Review and scope document production requests; identify required resources and confer with lead attorney on compliance approach within parameters and deadlines.
• Oversee and assist with the creation and maintenance of legal databases; collect and/or identify data for input into legal databases.
• Assist attorneys in interviewing and preparing witnesses for depositions.
• Partner with Accounting, IT, and other professionals to support litigation activities, providing and updating recommended reserves for pending litigation matters, coordinating legal holds and tracking preservation responses, and managing document requests.
• Serve as primary point of contact for internal business units regarding litigation and legal services.

Senior Manager – Legal Department

• Lead quality and improvement initiatives for a central fabrication facility and act as an internal consultant for the Hanger Fabrication Network (HFN) in the area of lean manufacturing.
• Lead improvement activities including the integration of Manufacturing Resource Planning (MRP) and introduction of new products and/or processes for a central fabrication facility
• Lead the implementation of a Quality System to meet ISO 13485 standards; implement metrics and tracking mechanisms to drive continuous improvement
• Manage a manufacturing staff engineer to support training and tracking of continuous improvement activities
• Implement and oversee Kaizen events
• Collaborate with HFN leadership on manufacturing standards and process improvement objectives across the network

Continuous Improvement Manager – IV

Sales

• Provide customer service and technical support to assigned customers through regular onsite calls.
• Responsibilities include maintaining cabinet stock levels, assisting in securing all required paperwork, making changes to cabinet set up, and addressing general customer service issues in a timely and professional manner.
• Restock cabinets and track materials to meet customer requirements.
• Support customers in management of Patient Notification Forms and other required paperwork.
• Perform cycle count on each cabinet 1-2X a week.
• Ensure cabinet tidiness and appearance.
• Add/delete products as necessary.
• Perform cabinet reconfigurations & relocation.
• Trouble shoot issues with cabinet; elevate complex issues to Omnicell or Account Manager.
• Provide information to management on possible new cabinet locations; convey hospital needs for add/change/delete products and par changes.
• Function as lead role in monitoring, reporting and reducing inventory.
• Log issues on shipment issues or mis-pick issues.
• Follow-up on details to provide maximum customer service, especially on expedited and problem orders, and information from other functional departments.
• Elevate problems to Account Manager as necessary.

Rehab Sales and Service Representative, Part-Time

Chief of Staff

• Own the CHRO’s complex calendar, inbox triage, travel, itineraries, briefing packets, and day-of execution.
• Prepare meeting materials, talking points, and pre-reads; ensure the CHRO is fully briefed on priorities and risks.
• Manage confidential information with absolute discretion; serve as gatekeeper and proxy as appropriate.
• Draft, edit, and format executive communications (emails, memos, decks).
• Plan and run HRLT meetings, offsites, and Town Halls: agenda design, pre-reads, facilitation support, notes, decisions, and action tracking.
• Track OKRs/initiatives and ensure owners deliver updates; escalate risks/propose solutions.
• Maintain the HR calendar of business rhythms (QBRs, talent reviews, workforce planning, budget checkpoints).
• Maintain governance structures, decision logs, documentation, and systematic follow-up.
• Draft executive communications, presentations, talking points, and strategic messages for the CHRO.
• Build trusted, productive relationships across the enterprise to ensure alignment and support change initiatives.
• Cultivate and leverage a network of industry, policy, and strategic partners.
• Identify opportunities to streamline workflows, enhance processes, and implement tools that increase HR organizational effectiveness.
• Oversee budget tracking and financial stewardship for HR priorities.
• Coordinate with Finance, Legal, IT, Comms, and People Ops to ensure seamless execution of HR priorities.
• Ensure completion and follow-through on commitments tied to HR operations and CHRO priorities.

Administrative Chief of Staff

• Serve as a trusted advisor to the CHRO, offering strategic insight, operational oversight, and proactive problem solving
• Drive alignment and accountability for HR’s enterprise-wide strategic initiatives, ensuring clear ownership, milestones, and outcomes
• Lead and coordinate cross-functional initiatives that support organizational priorities
• Support development of recommendations related to people strategy, workforce planning, organizational design, and operational improvements
• Prepare executive-level briefing materials, synthesize data, and deliver insights to support timely, well-informed decisions
• Represent the CHRO in selected meetings and decision forums
• Orchestrate and optimize the CHRO’s schedule to maximize focus on strategic priorities
• Oversee preparation of high-quality materials for Board meetings, executive reviews, HRLT sessions, and planning cycles
• Serve as primary liaison between the CHRO, executive leadership, HR leaders, and internal/external partners
• Plan and execute leadership offsites, executive meetings, and strategic events
• Manage confidential matters with professionalism, sound judgment, and discretion
• Own the HR operating rhythm, including agendas, OKRs, quarterly reviews, and progress reporting
• Maintain governance structures, decision logs, documentation, and systematic follow-up
• Draft executive communications, presentations, talking points, and strategic messages for the CHRO
• Build trusted, productive relationships across the enterprise to ensure alignment and support change initiatives
• Cultivate and leverage a network of industry, policy, and strategic partners
• Identify opportunities to streamline workflows, enhance processes, and implement tools that increase HR organizational effectiveness
• Oversee budget tracking and financial stewardship for HR priorities
• Partner with People Analytics, Finance, and Operations to translate data into insights, dashboards, and executive-ready recommendations
• Ensure completion and follow-through on commitments tied to HR operations and CHRO priorities

• Manage practice operations to ensure achievement of daily, weekly and monthly goals for sales, revenues, cash and accounts receivable.
• Maintain quality assurance programs to ensure patient satisfaction with practice services.
• Coordinate sales and marketing plans to develop and enhance referral sources and expand revenue opportunities.
• Manage practice expenses and materials to meet or exceed budget projections.
• Ensure bloodborne pathogen, Occupational Safety and Health Administration (OSHA) requirements and other safety and governmental regulations are adhered to.
• Ensure that all employees abide by the policies and procedures outlined in the Hanger Compliance Program and Code of Professional and Business Ethics
• Ensure practice employees are provided with the resources and incentives to achieve the expectations of their position.
• Ensure accurate and complete documentation records are kept by all practitioners.
• Provide direct patient care service for the treatment of Orthotic and/or Prosthetic conditions as appropriate.

Clinic Manager

Customer Success Manager

• Provide support to internal customers (production team)
• Typical responsibilities include internal fabrication support
• Liaison between service and technicians to clarify orders
• Enter work orders generated from mail, emails, phone calls and drop-offs
• Build internal relationships with production team
• When asked, provide additional support to frontline team by answering telephones, respond to emails and entering work orders as appropriate
• Prep items for shipping as required
• Perform other duties as assigned

Customer Success Representative

Bilingual

• Greet and assist patients upon arrival, providing information on wait times and addressing inquiries at the front desk or reception area.
• Verify and update patient demographics and insurance details during check-in; handle walk-in registrations.
• Collect patient payments, including deductibles, copays, and co-insurance at the front desk.
• Coordinate follow-up appointments, including cast and measure, delivery, and prosthetic care plans.
• Serve as a liaison for clinic services, offering information on patient experience programs, support groups, and other resources.
• Collaborate with the Revenue Cycle Management (RCM) team to obtain necessary patient information.
• Ensure accurate and complete electronic health records for all patients.

Medical Office Front Desk – Spanish/English Bilingual

• Ensure timely, high-quality patient care and satisfaction.
• Connect individual clinics into a cohesive team, sharing resources and addressing gaps between locations to improve efficiency and care coordination.
• Ensure patients are matched with the best-fit specialists and that care moves forward without delay—using root cause analysis and performance management to resolve bottlenecks.
• Work closely with both sides of the dyad to identify and eliminate delivery barriers, improving speed and quality of care.
• Communicate effectively across all levels—up, down, and across—to maintain alignment, transparency, and coordinated execution.
• Lead staffing strategy and talent development across clinics.
• Provide mentorship and oversight to clinical staff, promoting best practices and quality standards.
• Partner with clinicians and the CSA team to ensure proper training and care capabilities across clinics.
• Promote clinical excellence through mentorship, training, and adherence to best practices.
• Oversee daily operations across multiple clinics, ensuring efficiency and consistency.
• Align clinical and operational strategies with dyad partners and regional leadership.
• Manage resource planning, forecasting, and project delivery.
• Support strategic initiatives and partnerships within the market.
• Ensure compliance with healthcare regulations and organizational policies.
• Serve as a thought leader, bringing innovative ideas to improve care and operations.
• Maintain a dual focus on operational and financial performance while advocating for employee engagement and patient experience.
• Monitor KPIs and financial performance across the group practice.
• Own budgeting, forecasting, and financial reporting.
• Implement incentive models that reward productivity, quality, and engagement.
• Work with AD and Sales to identify and develop the strategic vision for targeted relationships with new and existing clients and oversee the execution of plans.
• Collaborate with Sales to build and maintain strategic relationships with clients, referral sources, and healthcare partners.

Senior Group Practice Manager

Customer Support

• Serve as the primary point of contact for all product return inquiries via phone and email, ensuring timely and professional communication with customers.
• Initiate Return Material Authorizations (RMAs) in the Epicor ERP system ensuring compliance with Fillauer’ s return and warranty policies.
• Oversee the product demo program for three product lines: prosthetic feet, activity-specific prosthetics (TRS), and SPL2.
• Responsibilities include: reviewing and approving demo requests, creating and processing demo-related sales orders, maintaining accurate records, and ensuring timely return of demo items.
• Receive and process physical product returns for product repairs and hook retread services, including: creating customer sales orders and coordinating work with assembly and hook room teams.
• Investigate and resolve credit requests related to product returns, pricing discrepancies, freight overcharges, and other refund scenarios.
• Create and process credit memos in Epicor ERP system.
• Maintain detailed records of customer interactions and return activities in both the customer service ticketing system and Epicor ERP system.
• Research and resolve discrepancies when returned products do not match system data, ensuring alignment between physical inventory and ERP records.
• Support the customer service team with overflow tasks including: sales order and quote entry, product availability and inquiry support, and estimated ship date and tracking information.
• Collaborate cross-functionally with departments including customer service, warehouse, assembly, engineering, sales, and education to ensure seamless operations and customer satisfaction.
• Participate in team meetings, contributing to discussions, problem-solving, and continuous improvement initiatives.
• Maintain a clean, safe, and organized work environment in accordance with company standards.
• Demonstrate a high level of professionalism, patience, and empathy in all customer and internal interactions.
• Identify opportunities for process improvement in return handling and demo pool management.
• Perform other duties as assigned to support the success of the organization.

Customer Service Representative – Returns & Demos

QA Engineer

• Implement QA/QC activities according to the requirements of 21 CFR 820, ISO 12345:2003, and CE mark during design, manufacturing, and product fulfillment process.
• Perform incoming inspections, final product release inspections, and preliminary product failure investigation/testing as a part of CAPA process.
• Act as complaint management coordinator to receive and process all complaints related to ININC products.
• Manage document control activities according to the FDA and international regulations.
• Manage quality records including device history records, QA records, test reports, manufacturing records, and equipment records.
• Maintain and monitor product traceability data from receiving through the final destination.
• Perform validation activities including IQ, OQ, and PQ processes according to 21 CFR 820 and 21 CFR Part 11.
• Manage calibration programs and track equipment maintenance.

QA/QC Engineer II

Accounting Manager

• Oversees quarterly and annual physical inventory activities across all clinics, coordinating with internal teams and external auditors
• Performs inventory valuation, including unit and extended cost analysis
• Prepares and analyzes inventory and backlog KPI reports on a weekly and monthly basis
• Utilizes data tools to extract, validate, and analyze data from multiple systems
• Identifies process improvement opportunities, cost efficiencies, and risk areas through data analysis
• Collaborates with field leadership, clinic teams, and supply chain to enhance inventory processes
• Supports integration of acquisitions, including diligence and fair market valuation
• Ensures adherence to Sarbanes-Oxley (SOX) and other compliance standards
• Develops and leads an effective team of high caliber inventory support analysts
• Reviews work performed by direct reports to ensure accuracy and compliance with internal standards
• Conducts ad hoc analysis and reporting as needed
• Travels up to 20% for site visits and inventory audits

Senior Supervisor, Accounting

• Provides customer service and technical support to assigned customers through regular onsite calls.
• Responsibilities include maintaining cabinet stock levels, assisting in securing all required paperwork, making changes to cabinet set up, and addressing general customer service issues in a timely and professional manner.
• Support customers in management of Patient Notification Forms and other required paperwork.
• Perform cycle count on each cabinet 1-2X a week.
• Cabinet maintenance including: Ensuring cabinet tidiness and appearance, Adding/deleting products as necessary, Perform cabinet reconfigurations & relocation.
• Trouble shoot issues with cabinet; elevate complex issues to Omincell or Account Manager.
• Provide information to management on possible new cabinet locations; convey hospital needs for add/change/delete products and par changes.
• Function as lead role in monitoring, reporting and reducing inventory.
• Follow-up on details to provide maximum customer service, especially on expedited and problem orders, and information from other functional departments.
• Assist with installations as needed.