Hanger, Inc.

Patient Coordinator

• Greet and assist patients upon arrival, provide information on wait times, and address front-desk inquiries
• Verify and update patient demographics and insurance details during check-in
• Handle walk-in registrations
• Collect patient payments, including deductibles, copays, and co-insurance
• Coordinate follow-up appointments, including cast and measure, delivery, and prosthetic care plans
• Serve as a liaison for clinic services and provide information about patient experience programs, support groups, and other resources
• Collaborate with the Revenue Cycle Management team to obtain necessary patient information
• Maintain accurate and complete electronic health records for all patients

Patient Access Coordinator

• Greet and assist patients upon arrival, provide wait-time information, and address front-desk inquiries
• Verify and update patient demographics and insurance details during check-in
• Handle walk-in registrations
• Collect deductibles, copays, co-insurance, and other patient payments at the front desk
• Coordinate follow-up appointments, including cast and measure, delivery, and prosthetic care plans
• Serve as a liaison for clinic services and provide information about patient experience programs, support groups, and other resources
• Collaborate with the Revenue Cycle Management team to obtain necessary patient information
• Maintain accurate and complete electronic health records for all patients

Care Coordinator

• Contact new patients before or after initial consultation or AmpuShield fitting and enter them into Hanger Clinic’s patient management and tracking system
• Support patients with amputations before and after surgery by providing information, resources, advice, and counsel about prosthetic/orthotic fitting processes and options
• Coordinate AMPOWER visits
• Build and maintain referral relationships for Hanger Clinic
• Assist with obtaining clinical documentation for insurance coverage
• Maintain patient engagement through follow-up communications and appointments to ensure continuity of care
• Provide updates on surgeon follow-up visits, including wound descriptions, photos, care-plan details, and modifications
• Complete hospital, skilled nursing facility, and rehabilitation facility visits as needed by the care team
• Identify and follow up on referrals to ensure continuity of care and meet patient/family needs
• Act as a contact for patients, families, physicians, outside agencies, staff, and the general public regarding clinic services
• Serve as liaison between patients and clinic areas/ancillary services for pre-operative and post-operative planning, preparation, and care coordination through definitive device delivery
• Use CCC clinical communication and tracking tools to communicate with patients and health professionals
• Assist patients with upcoming visits and fittings, potentially becoming an ABC Certified Orthotic Fitter
• Coordinate day-to-day communication and management with patients, care-team members, referral partners, Hanger personnel, and office staff
• Interact with community healthcare providers to build relationships and foster opportunities to serve more patients

Community Care Coordinator

Clinician

• Assess patients and formulate treatment plans
• Implement treatment plans and follow up with patients
• Participate in practice management
• Provide or supervise comprehensive prosthetic and orthotic care
• Evaluate patients and custom design, fabricate, and fit prostheses and/or orthoses
• Collaborate with physicians and rehabilitation team members
• Recommend treatment options to physicians
• Examine and evaluate patient needs related to disease and functional loss
• Formulate prosthetic and orthotic device designs
• Select materials, make cast measurements, model modifications, and layouts
• Perform fitting, including static and dynamic alignments
• Evaluate and adjust devices for fit, function, medical efficacy, and quality
• Instruct patients in use of devices
• Resolve device issues to ensure patient satisfaction
• Provide follow-up with patients and physicians
• Provide in-service training to physicians and allied health professionals
• Manage materials, quality, performance, costs, and operational/financial performance
• Develop relationships with physicians, case managers, and referral sources
• Implement strategies to meet and exceed revenue targets
• Maintain detailed clinical notes and patient records
• Mentor residents or newly certified clinicians as needed
• Assist other clinical staff and administrative reimbursement activities
• Follow safety, Medicare, governmental, bloodborne pathogen, and OSHA requirements
• Perform on-call, hospital calls, float between clinics, or special projects as assigned

Prosthetist and/or Orthotist Clinician, CPO, CO, CP, Board Eligible

Clinical Assistant

• Assist certified clinicians in delivering patient care services under direct supervision
• Prepare treatment rooms and patients for clinical procedures
• Perform technical fabrication tasks, including making and modifying molds
• Execute treatment modifications, adjustments, and repairs as directed by the supervising clinician
• Fit and provide soft goods items to patients
• Provide alterations and adjustments to soft goods items as needed
• Provide orthotics fitting services independently
• Assist with selected patient follow-up care under clinician direction
• Complete and maintain accurate, timely documentation of all patient care provided
• Communicate patient information and care outcomes to the supervising clinician
• Ensure all patient procedures comply with clinical protocols and standards
• Perform shipping, receiving, and inventory monitoring of prosthetic and orthotic materials
• Contact and coordinate with vendors to order necessary materials and supplies
• Maintain a clean, safe and orderly work environment
• Adhere to safety regulations, Medicare and governmental regulations, blood borne requirements, and OSHA requirements

Clinical Assistant – Integrated Care Center

Manager

• Lead a small group of orthotic and prosthetic clinics as a connected group practice.
• Ensure timely, high-quality patient care and satisfaction across clinics.
• Connect clinics, share resources, address gaps, and improve efficiency and care coordination.
• Match patients with best-fit specialists and eliminate care-delivery barriers.
• Participate in direct patient care, potentially up to 60% of the role.
• Manage staffing plans and support recruitment with HR.
• Mentor and oversee clinical staff, promoting best practices and quality standards.
• Partner with clinicians and the CSA team on training and care capabilities.
• Foster a unified, collaborative culture supporting engagement and growth.
• Oversee daily operations, resource planning, forecasting, and project delivery across multiple clinics.
• Align clinical and operational strategies with dyad partners and regional leadership.
• Support strategic initiatives and partnerships within the market.
• Ensure compliance with healthcare regulations and organizational policies.
• Monitor KPIs, financial performance, budgeting, forecasting, and financial reporting.
• Implement incentive models rewarding productivity, quality, and engagement.
• Manage and communicate the market strategy and business plan.
• Build relationships with local healthcare providers, stakeholders, and the community.

Group Practice Manager, Certified Prosthetist Orthotist

• Manage practice operations to achieve daily, weekly, and monthly goals for sales, revenues, cash, and accounts receivable
• Maintain quality assurance programs to ensure patient satisfaction
• Coordinate sales and marketing plans to develop referral sources and expand revenue opportunities
• Manage practice expenses and materials to meet or exceed budget projections
• Ensure compliance with bloodborne pathogen, OSHA, safety, and governmental regulations
• Ensure employees follow Hanger’s Compliance Program and Code of Professional and Business Ethics
• Provide practice employees with resources and incentives to meet position expectations
• Ensure accurate and complete practitioner documentation records
• Provide direct patient care for orthotic and/or prosthetic conditions as appropriate
• Manage clinical operations for practitioners, technicians, and administrative staff to achieve financial and clinical goals

Clinic Manager, Certified Prosthetist Orthotist (CPO)

• Provide customer service to patients, fellow employees, and referral sources through front-office coordination and administration
• Counsel patients regarding financial responsibility after benefits verification
• Obtain co-payments and over-the-counter cash, complete cash receipts, and handle bank deposits
• Maintain accurate patient files and protect the privacy and security of protected health information under HIPAA
• Assist with patient follow-up and quality assurance activities
• Enter patient demographics, insurance verifications, billing data, referrals, authorizations, and prescriptions
• Manage multiple phone lines and produce clear, concise, accurate written documentation
• File patient charts and documentation according to established guidelines
• Coordinate clinician schedules and coverage for appointments and out-of-office calls
• Perform other assigned duties and special projects

• Assess patients and formulate treatment plans
• Implement treatment plans and follow up with patients
• Provide or supervise comprehensive prosthetic and orthotic care
• Collaborate with physicians on patient evaluations and treatment options
• Examine and evaluate patient needs related to disease and functional loss
• Design prosthetic and orthotic devices
• Select materials, take casts and measurements, modify models, and prepare layouts
• Fit devices, including static and dynamic alignments
• Evaluate and adjust devices for fit, function, medical efficacy, and quality
• Instruct patients in the use of prosthetic and orthotic devices
• Identify and resolve device issues to ensure patient satisfaction
• Provide follow-up with patients and physicians
• Provide in-service training to physicians and allied health professionals
• Manage materials, quality, performance, costs, and operational/financial performance
• Meet with physicians, case managers, and referral sources to review services and develop referral relationships
• Implement strategies to meet and exceed revenue targets
• Provide detailed clinical notes for patient records
• Mentor residents or newly certified clinicians as needed
• Assist other clinical staff
• Provide information to administrative staff for reimbursement activities
• Comply with safety, Medicare, governmental, bloodborne, and OSHA requirements
• Perform other duties and special projects as assigned
• May perform on-call or hospital calls and float between Hanger Clinic locations

Prosthetist and/or Orthotist Clinician, CPO, Board Eligible

• Assess patients and formulate, implement, and follow up on comprehensive prosthetic and orthotic treatment plans
• Collaborate with physicians and rehabilitation team members on patient evaluations and treatment options
• Design, fabricate, select materials for, fit, align, adjust, and evaluate prosthetic and orthotic devices
• Instruct patients in the use of prosthetic and orthotic devices and resolve device issues
• Provide follow-up with patients and physicians
• Deliver in-service training to physicians and allied health professionals
• Manage materials, quality, performance, costs, and medical efficacy
• Build relationships with physicians, case managers, and referral sources
• Plan and implement strategies to meet revenue targets
• Maintain detailed clinical notes and support reimbursement activities
• Mentor residents or newly certified clinicians and assist clinical staff
• Comply with safety, Medicare, governmental, bloodborne, and OSHA requirements
• Perform on-call, hospital calls, or float between Hanger Clinic locations as needed

• Plan and coordinate available resources to achieve quality, production and financial objectives.
• Organize daily work flow to produce highest productivity possible within the department while maintaining product quality.
• Schedule and expedite all work through the department.
• Order all necessary materials and components required to meet daily production schedule.
• Recruit, hire, train, and develop department personnel.
• Facilitate communication between practitioners and technicians on technical issues to enhance quality control.
• Build good communications between the Central Fabrication department and its customers, branches, Central Purchasing and all departments within Hanger.
• Provide all pricing for work performed.
• Ensure a safe working environment and promote safety awareness among employees.
• Ensure compliance with Occupational Safety and Health Administration (OSHA) standards and other governmental rules and regulations.
• Create and distribute all department reports and summaries.
• Assist with all personnel issues.
• Ensure adherence to all administrative and financial policies and procedures; develop company spirit and teamwork within the department.
• Lead daily execution to meet operational KPIs (People, Safety, Delivery, Quality, Cost).
• Perform other duties or special projects as assigned.

Manager, Central Fab

• Provide OTS orthotics independently
• Under direct supervision, assist practitioners with patient care.
• Prepare a room and patient for treatment, make and modify molds, perform technical fabrication, and complete administrative tasks.
• Complete and maintain accurate documentation of patient care provided.
• Execute modifications, adjustments, and repairs as determined by the supervising clinician.
• Perform selected patient care procedures, including the fitting of soft good items.
• Provide alterations to the fitting of soft good items, if necessary.
• Provide patient follow-up for selected orthotic and prosthetic patients under direction of supervising certified clinician.
• Perform shipping, receiving, and monitor inventory and other clerical tasks.
• Contact vendors to order prosthetic and orthotic materials
• Ensure all patient procedures are performed in alignment with the certifying clinician

Clinical Assistant, Orthotic Fitter, Certified Assistant

• Greet and assist patients upon arrival, providing information on wait times
• Verify and update patient demographics and insurance details during check-in
• Collect patient payments, including deductibles, copays, and co-insurance at the front desk
• Coordinate follow-up appointments, including cast and measure, delivery, and prosthetic care plans
• Serve as a liaison for clinic services, offering information on patient experience programs

• Greet and assist patients upon arrival, providing information on wait times and addressing inquiries at the front desk or reception area
• Verify and update patient demographics and insurance details during check-in; handle walk-in registrations
• Collect patient payments, including deductibles, copays, and co-insurance at the front desk
• Coordinate follow-up appointments, including cast and measure, delivery, and prosthetic care plans
• Serve as a liaison for clinic services, offering information on patient experience programs, support groups, and other resources
• Collaborate with the Revenue Cycle Management (RCM) team to obtain necessary patient information
• Ensure accurate and complete electronic health records for all patients