Community Care Coordinator

Hanger, Inc.

Community Care Coordinator providing patient support and advocacy for Hanger, Inc. Managing patient care coordination and leveraging clinical knowledge for exceptional experiences.

Posted 7/10/2026full-timeSanta Fe • New Mexico • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Provide superior patient support and customer service via proactive intervention, communication, and patient advocacy
Build relationships and foster opportunities to serve more patients
Coordinate seamless care delivery for patients with amputations / limb difference
Utilize communication and management skills for patient consultation and guidance
Ensure new patients are contacted and entered into patient management systems
Support patients through pre/post-surgery by providing information, resources, advice, and counsel
Coordinate AMPOWER visits
Complete hospital or rehab facility visits as needed
Act as contact for patients, referring physicians, outside agencies, and the general public
Serve as a liaison between patients and clinic areas to coordinate pre-operative/post-operative planning.

Requirements

What you’ll need

Minimum 2 years of experience in a patient care environment
BA/BS in Health related field or equivalent work experience
Ability to be credentialed in major hospital systems
Experience in providing a high level of customer service in a fast paced environment, including handling confidential data with discretion
Must have, or be eligible to obtain, a valid driver’s license and driving record within the standards outlined within Hanger’s Motor Vehicle Safety Policy and Procedures.
Preferred ATC, EMT, MA, Surgical Tech, LVN, PTA, Physician Extenders, OTA, Social Work or like certification or equivalent experience
Experience with progressive responsibilities in health care facility administrative support functions such as insurance processing coordinator, patient care coordinator, MA, or related roles.

Benefits

Comp & perks

8 Paid National Holidays & 4 additional Floating Holidays
PTO that includes Vacation and Sick time
Medical, Dental, and Vision Benefits
401k Savings and Retirement Plan
Paid Parental Bonding Leave for New Parents
Flexible Work Schedules and Part-time Opportunities
Generous Employee Referral Bonus Program
Mentorship Programs- Mentor and Mentee
Student Loan Repayment Assistance by Location
Relocation Assistance
Regional & National traveling CPO/CO/CP opportunities
Volunteering for Local and National events such as Hanger’s BAKA Bootcamp and EmpowerFest

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Patient Management SystemsInsurance ProcessingConfidential Data HandlingPre/Post-Surgery SupportCare Delivery Coordination

Soft Skills

Communication SkillsRelationship BuildingProactive InterventionProblem Solving

Certifications

ATCEMTMASurgical TechLVNPTAPhysician ExtendersOTASocial Work Certification