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Technology Operations Analyst II
Hanger, Inc.Technology Operations Analyst providing procurement support for IT services at Hanger, Inc. Collaborating with IT, Finance, and stakeholders for efficient and compliant procurement outcomes.
Tech Stack
Tools & technologiesERPServiceNow
About the role
Key responsibilities & impact- Execute procurement activities for IT software, hardware, and services aligned to business needs
- Support full lifecycle procurement: intake, sourcing support, contracting, purchasing, and renewals
- Coordinate with stakeholders to ensure timely execution of procurement requests
- Maintain procurement documentation, contract records, and supplier data
- Balance price, quality, service, delivery, and commercial terms in procurement decisions
- Partner with IT to understand application portfolio, licensing models, and technical requirements
- Support software lifecycle management including renewals, maintenance tracking, and license optimization
- Maintain working knowledge of technical requirements to ensure supplier alignment
- Assist in evaluating vendors based on technical capabilities, scalability, and cost
- Support vendor onboarding, relationship management, and issue resolution
- Track vendor performance against SLAs, contracts, and service expectations
- Assist in identifying cost savings, vendor consolidation, and optimization opportunities
- Analyze industry conditions, pricing benchmarks, and supplier performance
- Prepare statistical analysis of market trends and procurement strategies
- Provide insights into cost drivers, renewal risks, and sourcing opportunities
- Support strategic sourcing and negotiation preparation
- Identify and implement opportunities to improve procurement workflows and efficiency
- Support automation, standardization, and documentation of procurement processes
- Contribute to procurement transformation initiatives and reporting improvements
Requirements
What you’ll need- Bachelor’s degree in Business Administration, Supply Chain, Information Systems, or related field
- 2–5 years of experience in procurement, sourcing, IT procurement, or vendor management
- Experience supporting technology procurement (software, SaaS, hardware) preferred
- Must have, or be eligible to obtain, a valid driver’s license and driving record within the standards outlined within Hanger’s Motor Vehicle Safety Policy and Procedures.
- Certifications (Nice to Have): CPSM (Certified Professional in Supply Management), APICS / ASCM certification, ITAM or procurement-related certifications
- Strong interpersonal, communication, and stakeholder engagement skills
- Customer service orientation with ability to work cross-functionally (IT, Finance, Legal, Vendors)
- Strong organizational and prioritization skills in a fast-paced environment
- Analytical thinking with ability to evaluate pricing, contracts, and vendor performance
- Problem-solving skills with ability to recommend practical solutions
- Knowledge of procurement principles, contract lifecycle, and vendor management
- Systems & Tools Expertise (Required): ServiceNow, Coupa, Catalyst, Microsoft Excel and reporting tools, Procurement / ERP systems
Benefits
Comp & perks- 8 Paid National Holidays & 4 additional Floating Holidays
- PTO that includes Vacation and Sick time
- Medical, Dental, and Vision Benefits
- 401k Savings and Retirement Plan
- Paid Parental Bonding Leave for New Parents
- Flexible Work Schedules and Part-time Opportunities
- Generous Employee Referral Bonus Program
- Mentorship Programs- Mentor and Mentee
- Student Loan Repayment Assistance by Location
- Relocation Assistance
- Regional & National traveling CPO/CO/CP opportunities
- Volunteering for Local and National events such as Hanger’s BAKA Bootcamp and EmpowerFest
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Procurement PrinciplesContract LifecycleVendor EvaluationCost AnalysisSoftware ProcurementSaaS ProcurementTechnical Requirements AssessmentMarket Trend AnalysisRenewal ManagementLicense Optimization
Soft Skills
Interpersonal SkillsCommunication SkillsStakeholder EngagementCustomer Service OrientationOrganizational Skills
Certifications
CPSMAPICS CertificationASCM CertificationITAM Certification