H&R Block

QA Engineer

• Drive the definition and validation of business and functional requirements to ensure applications meet specifications, advanced organizational quality standards and strategic objectives.
• Lead complex QA automation initiatives by establishing robust strategies, mentoring team members, and championing best practices for scalable, maintainable frameworks.
• Architect and maintain advanced automated test frameworks using C# with NUnit, Playwright and custom libraries, integrating Azure-based solutions for secure test data management and seamless end-to-end automation supporting CI/CD workflows.
• Perform API testing, database validations, and workflow analysis for system reliability and data integrity.
• Apply automation tools and incorporate AI-driven techniques.
• Lead functional, integration, regression, and system testing across diverse platforms.
• Oversee test execution, defect tracking, and progress reporting.
• Coordinate with offshore teams to lead global QA initiatives.

Lead QA Analyst

Data Engineer

• Design, develop and test enterprise MarTech platforms for data engineering using SQL, Azure Data engineering skills including Azure Data Factory, Databricks/Fabric technologies
• Proficiency in Azure-based cloud technologies to support data needs, along with working in marketing projects (Adobe Experience Platform and/or Salesforce Marketing Cloud platform)
• Leverage cutting-edge data technologies, programming languages, and industry-standard coding practices to innovate new features and optimize existing product/marketing functionalities
• Create and execute unit tests, troubleshoot issues, and resolve defects efficiently
• Collaborate with Product, architects and cross-functional teams to align on requirements and implementation strategies
• Translate business and functional requirements into clear technical specifications and product deliverables
• Participate in technical design discussions and conduct code reviews to ensure quality and consistency
• Document system architecture, design approaches, and development processes for future reference
• Develop and maintain unit test plans and alpha test plans to support product validation
• Stay current with emerging technologies, tools, and methodologies to continuously improve design, development, and deployment practices.

Senior Data Engineer – Marketing Technologies

Operations

• Support the setup, opening, closure, and relocation of seasonal tax offices according to schedules and standards
• Execute office setup activities, including planogram implementation, installation of window clings, lightboxes, and open signs, and confirmation of brand compliance
• Perform custodial tasks to ensure offices are clean, organized, and ready for operation
• Perform routine building maintenance such as replacing light bulbs and ceiling tiles, cleaning HVAC vents, repairing minor physical damage, resolving minor plumbing issues, and conducting minor low-voltage electrical work
• Identify maintenance or facility issues requiring certified technicians and notify the District Operations Coordinator
• Install, remove, and support PC hardware across multiple office locations with guidance from DOCs and TIAs
• Troubleshoot basic hardware issues and document incidents and resolutions within the case management system
• Deliver supplies and materials to and from office locations in a timely and organized manner
• Maintain accurate inventory of district resources, supplies, and computer equipment
• Maintain up-to-date technical knowledge of supported products and systems
• Partner with district leadership and technology teams to support office readiness goals
• Participate in required training and complete other duties as assigned

Seasonal Operations Technical Specialist, Part Time

Operations Technical Specialist – Seasonal

Administrative Assistant

• Provide administrative and operational support to one or more districts
• Support the District Operations Coordinator (DOC) as directed
• Assist with day-to-day operations to ensure offices run efficiently
• Provide hiring support using internal applicant tracking and hiring systems
• Assist with onboarding and employment-related administrative tasks
• Monitor supply inventory and place orders
• Review and verify invoices for accuracy
• Maintain working knowledge of Microsoft Teams and Office applications

Operations Administrative Assistant

Machine Learning Engineer

• Design, build, and deploy machine learning models—including generative AI models—to address complex business problems.
• Work with teammates to preprocess, clean, and analyze structured and unstructured data for use in ML pipelines.
• Tune and optimize models for accuracy, efficiency, and scalability in production environments.
• Collaborate with MLOps Engineers to ensure smooth deployment, monitoring, and maintenance of ML models.
• Stay informed on the latest advancements in machine learning, deep learning, and generative AI technologies, and apply them where appropriate.
• Contribute to a collaborative engineering culture by sharing knowledge, participating in code reviews, and supporting team initiatives.

• Leads business operations for Expat Tax services focused on individual expats.
• Build the growth strategy and establishes long-range plans to drive business results.
• Influences the use of innovative, technology driven solutions that optimizes the client experience.
• Partners with leadership throughout the organization to ensure alignment and optimization of existing or developing processes, products, etc.
• Manages the P&L for the organization and is responsible for all budget planning and management.
• Provide coaching and frequent, meaningful feedback to staff.
• Ensures staff development opportunities and progress toward the accomplishment of goals.
• Helps design the overall client experience with our virtual assisted and DIY tax products.
• Partner with IT to establish technology roadmap.
• Partner with Marketing to establish our SEO/SEM go to market strategy.
• Provides support and guidance to international HRB offices who work with expat clients.

General Manager, Expat Tax Services

Analyst

• Collaborates with Organizational Effectiveness Consultants to support organizational effectiveness priorities of executives and strategic business partners and implement initiatives that address priority areas
• Supports Organizational Effectiveness Consultants with coordination, administration, and execution of Organizational Effectiveness projects and programs
• Work with OE Consultants to aid in designing, developing, and implementing strategies and interventions (talent assessment, selection assessment, training, etc.) in conjunction with ongoing Organizational Effectiveness programs
• Provide project coordination for Organizational Effectiveness activities, projects, and programs
• Ideate and build communications, tools, and resources to support Organizational Effectiveness projects
• Analyze and report out to all levels of leadership as required
• Create and maintain dashboards
• Partner with People and Culture Systems team to integrate talent selection assessments within existing HRIS functionality and provide support for stakeholder information sessions for talent activities
• Apply talent selection and HRIS best practices to identify gaps between actual and desired states and recommend solutions for change
• Identify key metrics to measure effectiveness
• Serve as an administrator of selection assessment management systems, in partnership with program owner consultants, for selection assessment interventions
• Manage vendors and reporting for assessments and other licensed materials and subscriptions

Organizational Effectiveness Analyst

Director

• Lead Explorations and Discovery
• Define and manage learning agendas that clarify the customer problem, target segment, differentiated value proposition, feasibility, desirability, viability, commercial potential, compliance considerations, and path to scale.
• Design and guide lightweight experiments, prototypes, and behavioral signal-gathering methods that produce clear go/no-go recommendations.
• Own the path from discovery through validated concept, including experiment execution, executive recommendations, and clean transition plans to the appropriate core product pillar when opportunities are ready for scaled delivery.
• Maintain a disciplined bias toward small teams, fast learning cycles, and evidence-based decision-making before scaled investment.
• Build and evaluate business cases for exploratory opportunities, including market sizing, customer impact, cost/benefit analysis, investment requirements, risk, and potential KPI or P&L impact.
• Partner with leaders across Product, Design, Engineering, Marketing, Retail, Legal, Risk, Data, and Finance to ensure explorations are grounded in customer needs, business outcomes, and enterprise constraints.
• Bring world-class Product Craft and Coaching
• Set a high bar for product management craft, including customer discovery, problem framing, outcome definition, opportunity sizing, prioritization, experimentation, and storytelling.
• Coach product managers and cross-functional teams on how to move from ideas and opinions to testable hypotheses and measurable customer or business outcomes.
• Lead, coach, and develop product managers and product leaders, modeling strong product craft and creating a high-performing Explorations team.
• Translate ambiguous strategic opportunities into crisp decision narratives, learning plans, and executive-ready recommendations.
• Model strong judgment in balancing exploration with focus,
• Ensure teams avoid premature scaling or overbuilding before meaningful signal exists.
• Help raise the overall product culture by demonstrating curiosity, accountability, customer obsession, and disciplined learning velocity.
• Evangelize discovery, experimentation, and AI-enabled product practices across the broader Product organization, helping define what “great” looks like for modern product management at H&R Block.
• Facilitate and Lead Cross-Functional Teams
• Facilitate complex, cross-functional working sessions that bring together diverse perspectives and move teams toward clear decisions, next steps, and owners.
• Create the operating rhythm for the Explorations team, including discovery reviews, learning readouts, prioritization forums, and handoff mechanisms to core product pillars.
• Lead through influence across senior stakeholders, creating alignment without relying solely on reporting authority.
• Operate as a strong matrix leader and bridge builder, gaining support, resources, and alignment across Product, Design, Technology, Marketing, Retail, Data, Finance, Legal, Risk, and executive stakeholders.
• Build trust with business and functional leaders by surfacing risks, tradeoffs, dependencies, and decision points early and clearly.
• Ensure teams stay focused on the highest-value questions and avoid drifting into coordination-heavy activity without measurable learning.
• Advance AI Enablement and New Ways of Working
• Identify and apply AI-enabled methods to accelerate discovery, research synthesis, prototyping, analysis, product documentation, and experimentation.
• Partner with technology, data, legal, risk, and enterprise AI enablement teams to ensure experiments and AI-enabled workflows operate within appropriate guardrails.
• Explore product opportunities where AI agents, automation, and data-driven personalization can create differentiated value for clients, tax pros, and associates.
• Serve as a visible product leader who models AI fluency, practical experimentation, and thoughtful adoption of new tools and workflows.

Senior Director, Product Explorations

Product Manager

• Lead the DIY Experience Portfolio
• Own the strategy, roadmap, and delivery of the DIY experience portfolio across all client touchpoints
• Ensure a seamless, integrated experience across desktop, mobile, assisted, and AI-enabled channels
• Drive clarity on priorities, sequencing, and tradeoffs to maximize customer and business impact
• Translate enterprise strategy and Ideal State direction into clear product roadmap, learning plans, OKRs, and measurable outcomes
• Deliver High-Quality, Confidence-Building Experiences
• Lead teams to simplify complex tax workflows and reduce friction across the customer journey
• Ensure experiences build client confidence, trust, and ease-of-use
• Integrate human-assisted and AI-assisted capabilities in intuitive, differentiated ways
• Continuously improve conversion, completion rates, and client satisfaction through iterative delivery
• Lead Product Teams and Drive Execution Excellence
• Lead, coach, and develop product leaders and teams
• Establish product management practices that anchor on customer empathy, insights, data, and experimentation
• Establish a strong operating model for product delivery
• Evolve product team practices by role modeling and applying AI to transform how teams work
• Partner closely with Marketing, Pricing, Engineering, Design, Data, and AI teams
• Maintain a high bar for execution rigor, autonomy, and accountability
• Leverage Data, Insights, and Operational Discipline
• Use data and client feedback to inform prioritization and decisions
• Define and monitor key performance indicators
• Partner with Product Operations, Shared Experiences, and Analytics teams
• Balance speed and quality in a regulated environment
• Drive Cross-Functional Alignment and Integration
• Partner with adjacent product leaders (Do It For Me, Financial Services, Small Business, Explorations) to deliver on enterprise priorities and outcomes
• Lead through influence across cross-functional teams
• Surface risks, tradeoffs, and dependencies clearly
• Ensure alignment to compliance, risk, and governance requirements

Senior Director, Product Management – Do It Yourself Experiences

• Prepare highly complex tax returns and contact client to gather all necessary information in order to complete an accurate tax return
• Perform bookkeeping work on behalf of clients as needed
• Conduct tax interviews and research tax questions for the purpose of preparing complete and accurate tax returns
• Introduce and offer to clients other H&R Block financial products and services with the goal of helping clients achieve their financial objectives
• Collect necessary fees and submit fees and related documentation in accordance with the District General Manager instructions
• Provide necessary tax information to clients as it relates to tax preparation and resolve client concerns in accordance with the District General Manager instructions
• Finalize all highly complex tax returns so client can either request electronic filing or make arrangements to pick up completed return at the tax office
• Take initiative to seek new highly complex clients by asking current clients for referrals and actively develop and execute client acquisition plans
• May perform duties of other office support positions
• Assist clients through IRS audits to prepare them for representation

Senior Tax Pro

Operations Technical Specialist – Seasonal, Part Time

• Provide essential administrative and operational support across one or more districts
• Partner closely with District Operations Coordinator (DOC) to support key priorities, streamline processes, and help create an organized, effective environment that enables offices to perform at their best
• Provide administrative and operational support to one or more districts
• Support the DOC as directed
• Assist with day-to-day operations to ensure offices run efficiently
• Provide hiring support using internal applicant tracking and hiring systems
• Assist with onboarding and employment-related administrative tasks
• Support tax office associates with administrative requirements
• Partner with office(s) responding to inquiries related to supplies, facilities, or operational support
• Monitor supply inventory and place orders to meet office and district needs
• Research and resolve issues independently when possible; escalate concerns to appropriate leadership when needed
• Coordinate vendors for local facility and maintenance requests
• Review and verify invoices for accuracy
• Prepare invoices and expense documentation for approval using approved payment tools and systems
• Maintain working knowledge of Microsoft Teams and Microsoft Office applications, including CoPilot
• Use internal systems and virtual tools to manage tasks, records, and communications
• Attend training sessions related to systems, compliance, and job performance
• Assist with special projects, local initiatives, and other duties as assigned by DOC

Seasonal Operations Administrative Assistant – Part Time

General Counsel

• Research, analyze and provide legal advice to business units on complex legal and compliance matters related to Company’s operations, product and strategic initiatives, particularly in the areas of privacy and data security and artificial intelligence utilization and governance (primarily in the U.S. but also internationally as applicable)
• Provide legal counsel and guidance regarding complex transactions involving sophisticated counterparties and external service providers, including professional services agreements, licenses, and other strategic sourcing agreements
• Assist with legal review and risk mitigation tactics regarding all aspects of client interactions, including consumer disclosures, privacy notices, terms and conditions, identity verification and authentication, e-signatures, marketing, privacy and data use, and customer service
• Work closely with the Deputy General Counsel & Chief Privacy Officer, Chief Legal & Administrative Officer, and key business partners to provide high level legal support on a variety of initiatives
• Monitor evolving laws that may impact the business and help design and implement compliant solutions, particularly in the areas of privacy and data security and artificial intelligence
• Serve as a legal subject matter expert on matters related to privacy and data security, artificial intelligence, marketing, and strategic sourcing transactions
• Contribute to team efforts by timely meeting commitments and working collaboratively with minimal supervision
• Periodically assist with diverse high demand legal projects outside normal area of focus
• Manage outside counsel within budget
• Some domestic or international travel may be required

Lead QA Analyst

Senior Data Engineer – Marketing Technologies

Seasonal Operations Technical Specialist, Part Time

Operations Technical Specialist – Seasonal

Operations Administrative Assistant

Machine Learning Engineer

General Manager, Expat Tax Services

Organizational Effectiveness Analyst

Senior Director, Product Explorations

Senior Director, Product Management – Do It Yourself Experiences

Senior Tax Pro

Seasonal Operations Technical Specialist, Part Time

Operations Technical Specialist – Seasonal, Part Time

Seasonal Operations Administrative Assistant – Part Time

Corporate Counsel – Privacy