General Manager, Expat Tax Services

H&R Block

General Manager leading Expat Tax Services for H&R Block. Driving business strategies and ensuring alignment with corporate goals in technology-driven tax services.

Posted 7/10/2026full-timeRemote • Montana • 🇺🇸 United StatesSeniorLead💰 $120,900 - $205,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in leading business operations for Expat Tax services, with a strong focus on strategy development, P&L management, and enhancing client experiences through technology-driven solutions. Proven ability to build partnerships across departments and provide effective coaching to staff.

Highest-signal resume keywords

P&L ManagementBusiness Strategy DevelopmentLeadership ExperienceClient Experience OptimizationTechnology Roadmap Establishment

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Business AdministrationStrategic PlanningBudget ManagementObjective AnalysisDecision-Making

Soft Skills

CoachingInterpersonal SkillsCommunicationPartnership Building

Tools & Technologies

SEOSEMTechnology Solutions

Certifications & Qualifications

Bachelor's DegreeMBA

Industry Keywords

Expat Tax ServicesClient ExperienceOperational Experience

About the role

Key responsibilities & impact

Leads business operations for Expat Tax services focused on individual expats.
Build the growth strategy and establishes long-range plans to drive business results.
Influences the use of innovative, technology driven solutions that optimizes the client experience.
Partners with leadership throughout the organization to ensure alignment and optimization of existing or developing processes, products, etc.
Manages the P&L for the organization and is responsible for all budget planning and management.
Provide coaching and frequent, meaningful feedback to staff.
Ensures staff development opportunities and progress toward the accomplishment of goals.
Helps design the overall client experience with our virtual assisted and DIY tax products.
Partner with IT to establish technology roadmap.
Partner with Marketing to establish our SEO/SEM go to market strategy.
Provides support and guidance to international HRB offices who work with expat clients.

Requirements

What you’ll need

Bachelor’s degree in business administration, or related field.
MBA preferred.
Ten (10) years of experience driving and achieving business results.
Five (5) years of leadership, P&L ownership and operational experience.
Experience developing strategy and long-term roadmaps.
Excellent partnership and synergy building skills.
Strong understanding and experience utilizing technology at a strategic level enhance the user experience.
Demonstrated strong communication, coaching, and interpersonal skills with the ability to work effectively with people at all levels of the organization.
Skilled in objective analysis and decision-making.

Benefits

Comp & perks

Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage.
Participate in the H&R Block Retirement Savings Plan (401(k) Plan).
Employee Assistance Program.
(Virtual) fitness center programs.
Associate discount program.
Automatically enrolled in Business Travel Accident Insurance.
Receive Associate Tax Prep benefit.