GXO Logistics, Inc.

Operations

• Ensure efficient daily operations of the warehouse
• Prepare schedules
• Supervise the team and provide training and coaching to improve performance
• Monitor work quality to consistently deliver exceptional customer service
• Demonstrate an understanding of the company quality policy
• Adhere to the GXO 6S program
• Maintain a clean environment at all times
• Communicate well with leadership, team members and other departments
• Implement continuous improvement action plans

Warehouse Operations Supervisor – 1st

Data Analyst

• Leverage data from various data sources including data lake, Oracle databases, ERP, WMS and internal tools (like Excel or other data management systems) to build advanced data products, create descriptive and predictive models, and visualize on BI platforms
• Collaborate with and manage stakeholders across processes, facilities, locations, units, and levels to gain an understanding of business objectives, facilitate defining measurement solutions and implement business processes and techniques that drive performance
• Partner with and influence other teams such as account management, operations support, IT for alignment and discrepancy prevention
• Serve as the subject matter expert on the assigned function product and work with other business analysts to boost operational performance
• Identify and analyze user requirements, procedures, and problems to improve existing processes
• Support business initiatives through data analysis, identification of implementation barriers and user acceptance testing of various systems
• Participate in building and maintaining BI dashboards, automated and self-service tools, and educating end users as well as other business analysts

Senior Analyst, Data Analytics, Business Intelligence

• Ensure efficient daily operations of the warehouse
• Prepare schedules
• Supervise the team and provide training and coaching to improve performance
• Monitor work quality to consistently deliver exceptional customer service
• Demonstrate an understanding of the company quality policy
• Adhere to the GXO 7S program
• Communicate well with leadership, team members and other departments
• Implement continuous improvement action plans
• Always maintain a clean environment

Operations Supervisor – Weekend 3rd Shift

Supply Chain

• Supervise, motivate, coach and train warehouse associates; implement performance improvement strategies when needed
• Oversee equipment and coordinate all maintenance needs
• Handle inventory control processes
• Drive quality operations through the application of Lean methodologies
• Create and monitor KPIs against targets; lead the organization to meet or exceed KPIs
• Ensure picking and putaway activities in the distribution center are meeting operational needs
• Lead the operations team to support value-added service and outbound packing to meet or exceed lead time requirements
• Initiate and facilitate projects focusing on the improvement of safety, quality, delivery, cost and employee morale

Senior Operations Supply Chain Manager – 3rd Shift

Financial Planning and Analysis

• Serve as the primary leader of transactional revenue accounting processes to include activities conducted in Oracle Projects
• Oversee and lead GOSC revenue team (assigned as dotted line reports)
• Review and analyze revenue accruals during the month-end close
• Perform key SOX controls for revenue recognition
• Energize process improvement though new back-office IT solutions
• Review key account reconciliations, including deferred revenue, unbilled accounts receivable and unearned revenue
• Coordinate with the invoicing team to drive process improvements; develop meaningful KPIs that track progress toward continuous improvement
• Review new customer contracts to determine revenue recognition treatment
• Track, monitor and communicate startup revenue treatment
• Complete ad hoc reporting to support multiple stakeholders in a cross-functional matrix environment, balancing their needs and perspectives to maximize the company’s interests

Lead Analyst, Finance

Customer Support

• Respond to inbound contacts via phone, email and chat
• Upsell and cross-sell additional items
• Answer inquiries while maintaining and updating the customer database
• Maintain a sense of urgency in responding to the customer's needs
• Be creative and go above and beyond when assisting our customers
• Accurate and efficient order entry and maintenance of customer files
• Ask probing questions and overcome objections

Contact Center Support Representative – Day Shift

Project Manager

• Create and execute project plans, manage milestones and risks and ensure deployment resources are capable
• Develop training, tools, templates and dashboards to measure project status
• Handle assigned local and/or remote staff, including mentoring and training, resolving issues/problems and ensuring staff matches the requirements of the client’s service levels
• Provide leadership for project execution; offer direction and guidance to the project team and communicate project requirements to stakeholders and operations leaders
• Serve as a development and educational resource for team members; provide opportunities for team members so they can continue to grow, develop and earn recognition
• Set defined expectations for performance and ensure team members achieve or exceed those expectations
• Create an enjoyable work environment that is conducive to effective creative thinking
• Act as the primary project management leader for new business pursuits from sales to startup
• Directly handle milestones, project workflows and resourcing for assigned projects/clients
• Define key skills, training and development paths for the team

Senior Operations Project Manager – 1st Shift

• Establish work schedules, assign jobs and train staff
• Guide, counsel and encourage employees; improve potential and champion high standards
• Establish and maintain effective relationships with onsite customers and other key partners
• Provide a safe and secure work environment through training and safety inspections
• Assist with evaluating employee performance, providing written and verbal feedback
• Implement and carry out all company policies, procedures and standards

Senior Operations Supervisor – 2nd Shift

Analyst

• Identify freight and coordinate delivery to ensure customer and company requirements are met in a timely manner
• Ensure maximum efficiency and optimization in freight movement
• Properly monitor customer shipments to ensure on-time, accurate and satisfactory deliveries
• Troubleshoot and resolve shipment discrepancies as needed
• Communicate with customers, employees and the management team to ensure achievement of requirements, goals and objectives
• Identify strategies to increase freight from customer and/or to better manage existing opportunities
• Correctly enter data into the transportation management system
• Maintain and generate required reports
• Properly process, audit and file various documentation

Associate Logistics Analyst – Weekend 1st Shift

• Communicate with customers, vendors and team members to ensure customer commitments are met
• Demonstrate an understanding of GXO’s quality policies; establish procedures for maintaining quality objectives
• Provide guidance to supervisors with respect to personnel, quality and safety
• Hire, train, develop and appraise staff effectively
• Make recommendations on programs to improve operations
• Handle equipment and coordinate all maintenance needs with the maintenance team
• Ensure records are maintained appropriately and reports are completed in a timely manner
• Adhere to and enforce all safe work practices, ensuring the warehouse is compliant with Occupational Safety and Health Administration (OSHA) and other pertinent standards/regulations

Data Center Operations Manager

• Conduct needs assessments with department supervisors; evaluate training materials, recommend improvements
• Train and facilitate trainings; train, coach and develop others to serve as training instructors
• Maintain Kronos time records for direct reports; attend and audit new hire classes and follow up with department supervisors on customer satisfaction
• Handle Quality Management System (QMS) floor training using Floor Training Tracker
• Generate special reports from the Employee Training Database and timekeeping system
• Organize and execute a process for maintaining, filing and storing all training records
• Enter paper records into electronic format in the database to ensure compliance in the Records Retention Matrix
• Energize the QMS training process by generating and distributing required training rosters and sign-off sheets, ensuring compliance with QMS training requirements
• Organize and maintain the supporting organizational structure in the Employee Training Database (employees, roles and associated QMS training requirements) to reflect the quality training requirements of the organization

Senior Training Operations Supervisor – 1st Shift

Supply Chain Operations Supervisor – 2nd Shift

Manager

• Directs activities and manages experienced Quality Inspection professionals in the execution of inspection tasks to ensure adherence to established department, organization and customer specification parameters.
• Leads the development of inspection plans and manages inspector workloads to ensure effective use of resources.
• Manages the maintenance of inspection logs and the preparation of inspection reports, technical reports and presentations to document results so that performance problems can be identified and resolved.
• Determines the appropriate methods and sequences to perform inspections to ensure that the process is efficient and effective.
• Delivers feedback on quality issues from inspection fields and monitors corrective action and results to ensure continuous improvement and quality achievement.
• Coaches’ inspection specialists and technicians to ensure that the skills and performance of employees meet the organization's needs.
• Uses predetermined methods, operations, setups, and prescribed specifications to inspect arriving, in-process and completed products for conformance to engineering requirements.
• Uses a variety of measuring devices, testing equipment's, and statistical control processes.
• Performs in-process, final bench, and product feature inspections.
• Inspects actual products on the floor and on-line.
• Performs First Article Inspections (FIA) and conformity inspections.
• Raises notifications of non-conformance, quarantines non-conforming product and, when approved to do so, provides disposition.