GXO Logistics, Inc.

Learning and Development

• Own and operate a portfolio of enterprise talent programs with clear governance, milestones, KPIs, and executive reporting
• Build and manage end-to-end program structures including Graduate & Early Career Programs, Internship Programs, Military & Veteran Hiring Programs, Site Leader Development Programs, Field Learning & Facilitator Networks
• Establish program charters, intake processes, and prioritization frameworks
• Drive weekly and monthly operating rhythms (dashboards, cadence calls, executive updates)
• Ensure consistent execution across regions and sites with clear accountability models
• Oversee development and deployment of enterprise learning programs across leadership and frontline populations
• Act as an executive-level facilitator for leadership development programs, team effectiveness, and culture sessions
• Design and implement site leader capability programs tied to operational performance and engagement
• Partner with operations leaders to embed leadership expectations, culture standards, and talent development practices at the site level
• Drive culture initiatives through learning, leadership behaviors, and structured programs
• Develop and execute the annual learning and talent development roadmap
• Align programs to workforce planning, business growth priorities, and critical capability gaps
• Lead needs analysis and prioritization across functions and regions
• Build and manage program dashboards and success metrics, including pipeline conversion rates, program participation and completion, leadership readiness, and retention
• Provide executive-level updates with clear insights and recommendations
• Continuously improve programs based on data and business outcomes
• Lead and develop a small high-performing L&D and program management team, driving a culture of accountability, execution, and continuous improvement

Director, Learning and Development

Human Resources

• Respond promptly and professionally to employee inquiries, resolving issues effectively
• Collect and verify hours worked for each employee
• Obtain necessary approvals from management for exceptional payments
• Accurately calculate payroll, including overtime, bonuses, and deductions
• Issue payment statements to employees, either electronically or in print
• Maintain accurate records of hourly rates, wages, benefits, and new hire data
• Ensure compliance with all payroll-related tax laws and regulations
• Support payroll and HR-related projects
• Prepare payroll and HR-related reports for senior management
• Handle confidential employee information with discretion and care

HR Generalist

Customer Support

• Monitor delivery performance and driver activity across the network, proactively identifying service risks and escalating issues to ensure consistent service delivery
• Act as a central point of communication between transport teams, customers and internal stakeholders, ensuring accurate and timely updates are shared across all parties
• Manage and maintain operational systems, including data entry, tracking information and performance reporting, ensuring accuracy and integrity of all information
• Analyse service performance and reporting data, identifying trends, highlighting exceptions and supporting continuous improvement initiatives
• Handle customer queries via phone and email, prioritising requests effectively and delivering timely, professional responses that support customer satisfaction

Customer Services Advisor

Manager

• Lead site operations end-to-end, ensuring safe, compliance and efficient warehouse performance aligned to customer and contractual requirements
• Develop and inspire leaders, building strong succession plans, high engagement and a performance-driven, inclusive culture
• Drive continuous improvement and transformation, delivering productivity, quality and customer-experience improvements
• Own commercial and financial performance, managing budgets, resource planning and identifying efficiency opportunities
• Act as senior customer and stakeholder lead, ensuring strong relationships, high standards of safety, compliance and ethical practice

General Manager

• Take full ownership of the end-to-end warehouse operation on shift
• Lead a team of First Line Managers and colleagues to deliver exceptional service
• Drive performance and embed a strong safety-first culture
• Contribute to continuous improvement initiatives
• Manage resource planning, workflow, and headcount

Warehouse Shift Manager

• Lead the daily operation of the control room, ensuring constant monitoring of automation systems, WMS/WCS platforms, and live dashboards
• Respond quickly to faults, bottlenecks, and disruptions, coordinating with key teams to restore flow
• Ensure end-to-end alignment between inbound, stock, and outbound functions
• Lead the response to equipment issues, system faults, or process deviations
• Maintain accurate incident logs and ensure appropriate follow-up actions are completed
• Support the development and refinement of SOPs, escalation pathways, and control room standards

Control Room Manager

• In this role, you ensure a seamless and efficient operation that fully aligns with contractual and operational agreements.
• You are the essential link between daily operations and logistical processes, ensuring that all departments work together as one.
• You lead a multidisciplinary team and support the warehouse operation.
• You are responsible for managing and implementing customer agreements at the site.
• Safeguarding and optimizing process flows within the supply chain.
• Managing and developing your team.
• Monitoring and improving results within your area of responsibility.
• Initiating, guiding, and implementing innovations and automation.
• Reporting to the Site Manager and acting as a strategic sparring partner.
• Responsible for developing and guiding CI and Lean Culture on site.

Business Support Manager

Administration

• Support stock take activities and ongoing inventory reviews, carrying out stock counts, audits, and investigations to ensure stock accuracy across the operation
• Maintain strong stock control by following agreed procedures, keeping all stock control tasks and files fully up to date while resolving discrepancies, defects, and customer queries promptly
• Support end‑to‑end warehouse activity by ensuring the smooth flow of stock from inbound to outbound, including Goods In, replenishment, picking, and loading activities where required
• Ensure stock is handled, stored, picked, and loaded safely and accurately, meeting required pick rates, compliance standards, and transport documentation requirements

Inventory Administrator

Supply Chain

• Support operations by moving material and inventory throughout the facility
• Use hand trucks, conveyors or other material handling equipment
• Perform duties that may include packing, scanning, kitting or counting products
• Verify orders, label products and use a handheld scanner
• Adhere to the 7S program
• Maintain a clean environment at all times
• Work in a safe manner that protects you and your team members

Inventory Control Specialist – Afternoon 2nd Shift

Operations

• Create and manage cohesive project programs and plans with identifiable critical paths, task dependencies, risk/issue mitigation processes and major milestones
• Work with business process owners to identify and scope areas of opportunity
• Creatively scope, manage and implement projects to meet business needs
• Provide leadership for project execution for both internal departments and external clients; offer direction and guidance to the project team and communicate project requirements to internal and external stakeholders
• Build solid relationships and collaborations with senior leadership to support company goals
• Develop customer presentations that illustrate solution components and value propositions
• Support other project managers and project team members as needed

Project Operations Manager – 1st Shift

Engineer

• Identify facility design requirements based on activity levels, product dimensional profiles and product flow and transportation methods
• Specify material handling and storage equipment solutions
• Recognize and specify use of automation where justified
• Identify office equipment and facility up-fit requirements
• Create equipment and operating supply lists, and provide purchase requisitions
• Develop IT equipment (hardware and cabling) requirements based on activity levels and work content
• Establish tasks and processes required to complete proposed work content

Senior Industrial Engineer

• Ensure efficient daily operations of the warehouse
• Prepare schedules
• Supervise the team and provide training and coaching to improve performance
• Monitor work quality to consistently deliver exceptional customer service
• Demonstrate an understanding of the company quality policy
• Adhere to the GXO 7S program
• Communicate well with leadership, team members and other departments
• Implement continuous improvement action plans
• Always maintain a clean environment

Operations Supervisor – Weekends, 1st Shift

Operations Supervisor – Weekend Night

• Communicate with customers, vendors and team members to ensure customer commitments are met
• Demonstrate an understanding of GXO’s quality policies; establish procedures for maintaining quality objectives
• Provide guidance to supervisors with respect to personnel, quality and safety
• Hire, train, develop and appraise staff effectively
• Make recommendations on programs to improve operations
• Handle equipment and coordinate all maintenance needs with the maintenance team
• Ensure records are maintained appropriately and reports are completed in a timely manner
• Adhere to and enforce all safe work practices, ensuring the warehouse is compliant with Occupational Safety and Health Administration (OSHA) and other pertinent standards/regulations