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Customer Services Advisor
GXO Logistics, Inc.Customer Service Advisor supporting Clicklink operation in Northampton. Monitoring performance and ensuring smooth communication across the transport network with a focus on customer satisfaction.
About the role
Key responsibilities & impact- Monitor delivery performance and driver activity across the network, proactively identifying service risks and escalating issues to ensure consistent service delivery
- Act as a central point of communication between transport teams, customers and internal stakeholders, ensuring accurate and timely updates are shared across all parties
- Manage and maintain operational systems, including data entry, tracking information and performance reporting, ensuring accuracy and integrity of all information
- Analyse service performance and reporting data, identifying trends, highlighting exceptions and supporting continuous improvement initiatives
- Handle customer queries via phone and email, prioritising requests effectively and delivering timely, professional responses that support customer satisfaction
Requirements
What you’ll need- Previous experience in a customer service, transport or logistics environment
- Strong communication skills, with the ability to build relationships and manage stakeholders at all levels
- Good analytical and organisational skills, with the ability to manage multiple priorities in a fast‑paced environment
- Comfortable working with data and systems, including Microsoft Office packages
- A proactive, solutions‑focused mindset with strong attention to detail
Benefits
Comp & perks- 23 days annual leave (increasing with service)
- company‑sponsored pension scheme
- life assurance
- 24/7 access to an online GP service
- comprehensive employee assistance programme
- access to MyBenefits platform with high‑street discounts, cashback cards, cycle‑to‑work schemes
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data entryperformance reportingservice performance analysistrend identificationcontinuous improvement
Soft Skills
communication skillsrelationship buildingstakeholder managementanalytical skillsorganisational skillsprioritisationattention to detailproactive mindsetsolutions-focused