Guardian Life

Client Partner

• Assume overall responsibility for managing planholder/client accounts for Premier brokers (2-999 lives)
• Build strong relationships with clients and brokers/consultants through in-market presence
• Work closely with the respective sales representative to gain their buy-in for the account management strategy
• Achieve yearly financial growth & persistency goals

Client Manager, Premier Market

Financial Planning and Analysis

• Independently adjudicate Life Waiver of Premium disability claims, including initial approvals, continuations, suspensions, and terminations, in accordance with policy language and established guidelines
• Evaluate medical, vocational, employer, and functional evidence (e.g., APS, medical records, functional capacity information) to determine initial and ongoing waiver eligibility
• Apply Life insurance policy and rider provisions, definitions, and benefit eligibility criteria accurately and consistently to support sound claim determinations
• Identify gaps, inconsistencies, or insufficiencies in evidence and take ownership to request and obtain additional information as needed
• Develop clear, well‑reasoned written decision rationale that supports adjudication outcomes and withstands quality review, audit, or appeal scrutiny
• Manage an active inventory of waiver claims, balancing timeliness, quality, regulatory expectations, and customer experience
• Partner with internal resources (e.g., medical consultants, field investigators) to resolve adjudication issues
• Communicate professionally and empathetically with policyholders, physicians, employers, representatives, and internal partners regarding claim status and decisions
• Exercise sound judgment and maintain composure when making difficult or adverse disability decisions in high‑pressure situations
• Collaborate within a team‑based, customer‑focused environment to meet service, quality, and performance standards

Life Waiver of Premium Claims Specialist – Financial Protection and Retirement Solutions

• Conduct claim set-ups, including accurate data entry, claim file creation, and system navigation across multiple business lines
• Prepare and issue accurate claim form packages to clients, ensuring the correct forms, instructions, and required attachments are included based on claim type
• Review materials for completeness and accuracy, identifying missing or incorrect information and initiating appropriate follow-up
• Manage internal and external customer inquiries by creating, routing, and prioritizing tasks to ensure timely workflow progression
• Perform documents handling activities that support organized, complete, and audit-ready claim files
• Proactively support coworkers by taking ownership of administrative and operational responsibilities to ensure balanced workloads and team efficiency
• Resolve customer inquiries related to Life, Annuity, and Waiver of Premium insurance coverage, while delivering high-quality customer experience
• Meet and exceed individual performance metrics, including average calls per day, daily schedule adherence, Quality Assurance call scores, and client survey results
• Properly verify callers by obtaining required data points and Personally Identifiable Information (PII) to ensure information is shared with the appropriate party
• Navigate multiple systems simultaneously while maintaining seamless call flow and customer engagement
• De-escalate customer concerns and solve complex problems, making quick but thoughtful decisions to resolve client issues
• Gather detailed facts, identify next steps, and clearly communicate expectations to support timely and accurate resolution.

Claims Coordinator – Financial Protection and Retirement Solutions

Technical Product Manager

• Support strategic modernization initiatives within Financial Protection and Retirement Services Technology
• Partner closely with engineering teams for technical specifications and system designs
• Lead development team efforts and ensure coding practices are followed
• Collaborate with cross-functional teams to shape technical solutions
• Drive outcome-focused delivery using measurable objectives and metrics
• Ensure compliance with security and quality standards

Technical Product Owner – Engineer

Full-stack Engineer

• As part of an Agile team, you'll be responsible for using your creativity, problem solving and technical skills to provide solutions in the development of enterprise software services and developer tools
• You will be responsible for developing, testing, and supporting enterprise level APIs and Platforms
• You will be an active participant in design and code reviews, team processes, and product decisions
• Collaborate with an exceptional team of Software Engineers, DevOps, Security, Architecture implementing solutions and developing new capabilities for the enterprise
• Contribute to the evaluation, selection, and implementation of new technologies to support the architectural vision
• Foster a culture of enablement, providing domain specific knowledge and best practices across the engineering organization, including KTs, training, & demos
• Participate in talent development and recruiting.

Senior Software Engineer – Full Stack

• Serve as the SME and primary contact for Alternative Investments operational inquiries and daily processing
• Develop an in‑depth understanding of iCapital platform interfaces and order entry within NetX360 to enable seamless fund launches, recurring client activities, and overall book health
• Execute operations deliverables on recurring platforms; manage daily workflows and queues to meet service levels with a client‑first approach
• Assist in systems testing and create training materials for field and home office teams
• Deliver quality assistance to clients and internal partners; triage, prioritize, and categorize requests for efficient resolution
• Work with internal teams to escalate and resolve high‑priority issues quickly
• Enhance and maintain product documentation and internal resources to support platform users
• Establish efficient workflow processes between Park Avenue Securities and fund administrators

Broker Dealer Operations Specialist, Alternative Investments

Account Manager

• Serve as the primary relationship manager and liaison for Guardian’s Field Communities, grounded in a deep understanding of the Field, agency, PO, and advisor operating model
• Build credibility with advisors and POs by demonstrating fluency in Field priorities, business drivers, and the realities of running and growing advisory practices
• Balance enterprise and Home Office priorities with Field needs by packaging initiatives, content, and programming in ways that are practical, relevant, and clearly beneficial to advisors and their businesses
• Provide guidance, coaching, and support to Field Community leaders to strengthen governance, operating discipline, and impact while preserving Field-specific relevance
• Partner closely with CSWM, Principal Owner Development & Growth, Marketing, Communications, and Enterprise Thought Leadership to align Field Community activities with growth, recruitment, retention, and practice development priorities
• Activate Field Communities as insight and feedback forums by capturing themes, market intelligence, and practitioner perspectives and elevating them as actionable enterprise insights
• Support the design and delivery of Field Community convenings, including collective calls, summits, and partnership events that build connection, credibility, and peer learning
• Strengthen alignment between Field Communities and Inclusion & Impact efforts, including Corporate Impact and philanthropic engagement where appropriate
• Track engagement, participation, and impact metrics for Field Communities and support ongoing measurement and continuous improvement
• Operate with strong judgment, professionalism, and execution discipline in a complex, regulated, and evolving external environment.

Field Communities Relationship Manager

Strategy

• Develop complex transformation roadmaps and delivery timelines that incorporate AI capabilities
• Evaluate and recommend AI tools and platforms
• Design AI implementation strategies
• Lead cross-functional teams
• Facilitate AI literacy and capability building across teams
• Partner with data science and engineering teams
• Prepare and coordinate strategy documents, business plans, and presentations
• Create compelling data visualizations and narratives

Transformation Strategy Lead

Software Engineer

• Own and evolve enterprise digital accessibility standards
• Lead the Accessibility Centre of Excellence
• Embed accessibility into the design system at the architecture level
• Translate accessibility standards into clear, testable engineering requirements
• Guide front-end accessibility architecture
• Set guardrails around AI usage and accessibility risk
• Build and operationalize audit programs
• Uplift accessibility capability across product and design teams
• Define and track success metrics
• Build external visibility for Guardian’s accessibility practice

Head of Accessibility Engineering – Standards

Incident Response Analyst

• Lead a team of cyber security incident response and threat mitigation engineering professionals
• Be responsible for planning, design, operating Guardian’s cyber incident response and cyber threat mitigations operations across the areas
• Run our Corporate Incident Response Team as related to cybersecurity – coordinating actions and responses across teams
• Manage the plans, playbooks, quick reference guides necessary – and out-of-band communication plans
• Engage with 1st line teams to develop muscle memory and ensure containment actions (shutdown authorities are clear)
• Coordinate with business continuity/disaster recovery teams to ensure integrated approach to large events
• Be responsible for triaging & leading cyber security incidents advanced from the security operations center
• Manage third-party incident retainers and prepare for any future engagements
• Participate-in / coordinate periodic exercises with third-parties
• Ensure quality of security incident handling and cyber threat mitigation work
• Ensure incidents are appropriately tracked, reported and after-action reports documented
• Ensure metrics are timely and accurate
• Drive our user behavior analytics (UBA) program working with the business to develop and improve appropriate logging monitoring
• Develop standard operating procedures for our 1st line SOC based on threats/observed incidents
• Proactively identify gaps and opportunities in our logging and monitoring processes
• Host monthly incident response calibration/collaboration meetings across HR, physical security, fraud, legal, compliance to collaborate on issues and shared threats and knowledge
• Communicate to various levels of the organization, both written and oral concisely and clearly
• Provide strong technical understanding of security control monitoring process at different layers
• Identify (and champion where applicable) risk mitigation
• Collaborate with other leaders across cybersecurity to help define and complete cybersecurity strategy, financial, vendor and talent management
• Contribute to the enterprise organizational Data Loss Prevention program
• Lead, manage, guide, and mentor the staff on a regular basis, including selection/retention, goal setting, annual reviews, and compensation planning and career development
• Provide recommendations to management & leadership team to increase effectiveness of security technology solutions to mitigate cyber threats and handle incidents
• Respond to and assist with due diligence and internal / external security audit requests
• Identify and act on opportunities to further enhance and refine security incident handling & cyber threat mitigation processes & capabilities.

Head of Cyber Incident Response, Cyber Threat Mitigation Services

Threat Intelligence Specialist

• Execute Guardian’s cyber incident response strategy, acting swiftly to identify, contain, and eradicate security incidents
• Conduct thorough investigations of security events and coordinate recovery efforts with other teams to restore normal operations
• Create detailed reports on incident response activities, findings, and recommendations, and maintain accurate records of investigations and outcomes
• Respond to data loss prevention events to prevent unauthorized access and exfiltration of sensitive data
• Proactively search for cyber threats within the network using advanced techniques; identify patterns, anomalies, and potential indicators of compromise
• Perform forensic analysis on compromised systems and collect evidence in accordance with legal and regulatory requirements
• Stay informed on current and emerging cyber threats that may impact the organization
• Perform regular threat hunts to contribute to our proactive defense program
• Identify use cases for detection engineering to strengthen Guardian’s security posture
• Collaborate across multiple teams and business units.
• Strategically use AI-powered solutions to improve detection, investigation efficiency, and overall cyber resilience.
• Provide Tier 2 support for the Cyber Defense Operations Team, working closely to identify and respond to potential threats

Cyber Incident Responder, Threat Hunter

Insurance

• Supports strategy execution and initiative governance by translating strategic direction into clear plans, prioritized initiatives, and leadership‑ready insights
• Partners cross‑functionally with Product, Finance, Legal, Distribution, Marketing, and Technology to coordinate planning activities
• Prepares executive materials and dashboards, documents decisions and trade‑offs, and monitors risks, dependencies, and performance metrics
• Maintains strategy roadmaps and initiative portfolios
• Tracks initiative timelines, milestones, owners, risks, dependencies, and alignment to objectives and capital assumptions

Strategic Analyst – Disability Insurance, Executive Benefits

Business Intelligence Developer

• Work independently on highly complex, cross-functional, analytical projects, proactively addressing business needs.
• Provide analytical subject matter expertise and recommendations to the Underwriting & Operations organization.
• Participate in workstream planning processes, including inception, technical design, development, testing, and delivery of BI analytics solutions.
• Analyze functional business processes and requirements, contributing to the development of arguments supporting process changes and IT projects.
• Provide design support for the development of business intelligence solutions for Underwriting and Operations, collaborating closely with business leaders and technical partners.
• Engage in project management estimation processes and develop cases for lean business.
• Explore data to discover patterns, meaningful relationships, anomalies, and trends.
• Perform analysis for a wide range of requests using data in various formats and from multiple platforms.
• Develop standard methodologies for report deployments, ensuring detailed metrics are documented and tracked.
• Align BI technologies with central initiatives, keeping up to date with BI products/tools and business strategies and direction.
• Identify and provide input on new technology opportunities that will impact Enterprise-wide BI systems.

Business Intelligence Analyst, III

Account Executive

• Drive new business development within the Oregon market
• Cultivate client relationships and manage the sales pipeline to achieve sales targets
• Collaborate with cross-functional teams to examine market trends
• Represent Guardian by acting as a market leader and maintaining strong community relationships
• Achieve required industry licensing within 90 days of date of hire

Group Benefits Sales Representative, Premier Market

Marketing

• Develop and implement results-oriented marketing plans executed across a variety of marketing channels, including digital and account-based marketing, to drive member engagement.
• Establish KPIs and goals for campaign programs and communicate the results to key business stakeholders.
• Ensure successful ROI -focused planning, implementation, and execution of marketing plans across the full range of marketing channels (web, email, paid media, webinar)
• Think strategically to provide marketing leadership to develop and execute omnichannel campaigns that achieve the business’s short and long-term goals, and generate buy-in and support for marketing programs from the sales team
• Ensure fast, clear communication of all relevant marketing activities and tools to relevant stakeholders, and collect regular feedback
• Identify, develop, implement, and improve customer enablement tools, programs, and training to support member engagement and digital adoption to decrease costs, improve productivity and achieve business results
• Inform and train internal teams, distribution teams, and customer-facing staff on marketing programs and planholder enablement tools
• Understand the customer journey from end-to-end.
• Bring original thinking in innovating new ways to reach, engage and convert target customers
• Measure and report performance for marketing campaigns and assess against goals (ROI and KPIs) and drive ongoing data-driven insights
• Be a strong storyteller …. Create new ideas/approaches to effectively enhance the communication of key messages in sales presentations