Guardian Life

Customer Support

• Facilitate, analyze and resolve customer issues through various communication channels
• Service a suite of absence products such as short-term disability and Family Medical Leave Act
• Initiate new absences for members and answer questions about current benefits and claims
• Deliver exceptional customer service in the contact center
• Collaborate across teams to solve customer issues and provide product support
• Build relationships with Guardian members and providers
• De-escalate situations involving dissatisfied customers
• Develop in-depth knowledge of company products and services

Customer Care II

Sales

• Manage a team of Compensation Analysts
• Administer compensation plans for Registered Representatives, Financial Advisors, and Brokers
• Analyze incentive compensation performance and provide business insights
• Implement incentive plans to support sales strategies

Sales Compensation Supervisor

Product Manager

• Responsible for translating product vision and strategy into actionable tasks
• Collaborate with various stakeholders to clarify requirements
• Track progress to ensure timely delivery
• Participate in Agile ceremonies
• Develop and manage the product backlog

Product Owner, Agent Contracting – Licensing

• Translate product vision and strategy into actionable tasks
• Collaborate with various stakeholders to clarify requirements
• Maintain clear and up-to-date product documentation
• Monitor the progress of product development
• Participate in Agile ceremonies
• Support the team in understanding Agile product management fundamental practices

Business Product Owner, Sales Compensation

• Translate product vision and strategy into actionable tasks
• Collaborate with stakeholders to clarify requirements and prioritize tasks
• Maintain product documentation
• Monitor product development progress
• Participate in Agile ceremonies
• Support the team in Agile product management fundamentals

Product Owner, Insurance

Human Resources

• Partner with leaders to develop and execute talent strategy
• Collaborate with leaders on business performance enhancements
• Support leadership development and succession planning
• Drive organizational change initiatives and HR processes
• Engage with data analysis to improve employee engagement and performance

Group Benefits HR Business Partner

Marketing

• Build, enhance, and support marketing journeys, automation scripts, and scheduled jobs across MarTech platforms
• Design and implement scalable solutions across SFMC, Seismic, Adobe Experience Cloud, and CDP platforms
• Improve and maintain sending domain and sender reputation for large‑scale email campaigns
• Support customer profile unification, identity resolution, audience segmentation, and orchestration within CDP environments
• Design, implement, and support integrations between marketing platforms and enterprise systems
• Partner with marketing and business stakeholders to translate strategy into reliable, scalable technology solutions
• Provide technical guidance and oversight to distributed delivery teams
• Ensure solutions adhere to Guardian’s security, governance, compliance, and architectural best practices

Senior Marketing Technology Engineer

Consultant

• Partner with the Line of Business (LOB)/Functional HR Talent Leaders and Partners to help identify, scope, and manage talent-related business needs and use cases around the transformation of work
• Conduct talent needs assessments and strategic workforce planning, forecasting future capabilities and aligning recommendations to LOB and enterprise strategies
• Implement enterprise talent programs while tailoring delivery to each LOB’s micro-culture and business context
• Develop outcomes and success metrics for talent initiatives and monitor progress in partnership with HRTPs and business stakeholders
• Anticipate internal and external talent trends and proactively recommend improvements to talent processes, products, or services
• Lead change management efforts, guiding leaders through adoption of new or modernized talent and development practices
• Synthesize and elevate feedback from LOBs to the T&OE team, informing continuous improvement and enterprise program evolution
• Propose strategic enhancements to enterprise talent solutions, improving usability, consistency, and business value

Talent Transformation Consultant

Data Scientist

• Lead use case/workstream with junior data scientists
• Support use case development that includes initial data exploration, project/sample design, reception and processing of data, performing analysis and modeling to creation of final report/presentation
• Data wrangling/data matching/ETL to explore a variety of data sources, gain data expertise, perform summary analyses and prepare modeling datasets
• Utilizing advanced statistical and AI/ML techniques to create high-performing predictive models and creative analyses to address business objectives and partner needs
• Identification of source data and data quality checks both in model/solution development and in production
• Packaging of model/solution and deployment in cooperation with Data Engineers and MLOps
• Implement new statistical or other mathematical methodologies as needed for specific models or analysis
• Propose innovative ways to look at problems through using data mining and data visualization
• Work with stakeholders throughout the organization to identify opportunities for leveraging company data to drive business solutions
• Present information using data visualization techniques; communicate results and ideas to key decision makers
• Ensure data accuracy and consistent reporting by performing regular data quality control, prepare and maintain reports, and troubleshoot data anomalies

Senior Data Scientist, AI Studio

Underwriter

• Lead critical initiatives that modernize underwriting processes
• Ensure underwriting practices remain competitive and compliant
• Manage the transition from legacy systems to a modern underwriting workbench
• Collaborate with medical director and underwriting leadership
• Partner with data science teams to develop AI models
• Create documentation and procedures for quality control programs
• Support underwriting operations during peak periods

Underwriting Transformation Specialist

• Oversee day-to-day case adjudication and quality standards
• Guide underwriters to deliver fast, accurate, and ethical decisions
• Manage complex case adjudication during peak volumes
• Lead and develop a team of underwriters
• Own rules maintenance and monitoring for automated underwriting
• Coach, develop, and upskill underwriters in analytical thinking

Underwriting Manager

• Serve as one of the top technical underwriters on the team
• Adjudicate the most complex and high-value cases
• Provide expert judgment and guidance on escalated cases
• Apply deep reinsurance expertise to ensure appropriate use of reinsurance
• Serve as a trusted underwriting partner to Distribution and Field leadership
• Maintain deep knowledge of underwriting guidelines, risk assessment methodologies, and regulatory requirements
• Champion the adoption and effective use of modern underwriting tools
• Mentor, train, and guide underwriters in advanced case handling
• Monitor industry trends and share insights

Underwriting Consultant

Account Executive

• Market, position, and sell Guardian’s Group Benefits portfolio products and technology solutions to designated brokers
• Support the general wellbeing of the broker and client relationship for the development and growth of Guardian sales and client retention
• Understand territory dynamics to build, develop and maintain broker relationships to grow the book of business while representing Guardian’s vision to inspire well-being
• Collaborate with cross-functional teams to examine market trends and stay ahead of consumer demands
• Identify, recommend, and champion process improvements and organizational initiatives to increase sales of product offerings
• Achieve required industry licensing within 90 days of date of hire and maintain license through completing Continuing Education requirements

Group Benefit Sales Representative

• Market, position, and sell Guardian’s Group Benefits portfolio products and technology solutions to your designated brokers.
• Support the general wellbeing of the broker and client relationship for the development and growth of Guardian sales and client retention.
• Understand territory dynamics to build, develop and maintain broker relationships to grow the book of business.
• Be accountable for consistently achieving or exceeding personal sales production expectations.
• Collaborate with cross-functional teams to examine market trends and stay ahead of consumer demands.
• Identify, recommend and champion process improvements and organizational initiatives to increase sales of product offerings.

Group Benefits Sales Representative

Full-stack Engineer

• Lead the design, development, and technical delivery for one or more agile squads
• Define and enforce coding standards, best practices, application support and test automation strategies
• Manage all team level dependencies in partnership with Product Owner
• Continuously look for opportunities to optimize the team
• Collaborate with Product and COEs, Data, AI, Architecture, and QA teams to ensure technical alignment
• Conduct design and code reviews to maintain quality, scalability, support and security
• Mentor engineers, fostering skill development and technical depth across the team
• Troubleshoot complex issues and implement long-term, sustainable solutions
• Drive adoption of SDLC practices CI/CD, and cloud-native solutions
• Contribute to technical roadmaps, influencing architecture and modernization decisions
• Write and deploy code or configuration to support the product teams