Guardian Life

Recruitment

• Manage PPO and DHMO recruitment efforts within your assigned territory
• Work to improve Guardian’s effective discount by using market data to negotiate fee schedules
• Speak to dentists/decision makers on the value of network participation
• Influence key stakeholders and overcome their objections
• Log activities in Salesforce and use Microsoft Office products and other internal systems

Dental Network Recruiter

Compliance

• Lead and develop multiple operational teams responsible for dental provider credentialing, recredentialing, and state-specific provider directory verification activities.
• Ensure team compliance with all applicable state, regulatory, and accreditation requirements, including Medicare Advantage-specific standards.
• Maintain oversight of team workloads and case progression to ensure provider applications and verifications move through the process within reasonable turnaround times and established service-level agreements.
• Drive consistent execution of credentialing and recredentialing cycles, ensuring quality, accuracy, and regulatory adherence across all files.
• Oversee provider verification activities, including outreach to dental offices to confirm demographic, practice, and directory information in support of state-specific requirements.
• Coordinate regulatory-driven outreach across credentialing, recredentialing, and provider verification processes to reduce provider burden, eliminate duplication, and leverage shared information (e.g., provider location changes).
• Partner with technology and operations leaders to identify opportunities for automation and digital enablement, including ongoing evaluation of agentic AI and other tools to improve efficiency, quality, and scalability.
• Serve as a key operational leader supporting continuous improvement, process optimization, and change management initiatives.
• Lead with a customer mindset, ensuring professional, coordinated, and consistent provider communications across teams.

Supervisor, Credentialing and Regulatory Operations

Human Resources

• Coordinate and execute core HR lifecycle activities including onboarding, offboarding, transfers, promotions, and organizational changes.
• Support HRBPs during key talent processes such as performance management cycles, annual compensation reviews, succession planning, and workforce planning activities.
• Prepare HR materials, documentation, and presentations for HRBP led‑ discussions with business leaders.
• Track and manage action items, timelines, and deliverables related to HRBP initiatives and client needs.
• Serve as a point of contact for routine employee and manager inquiries, escalating more complex issues to the HRBP as appropriate.
• Partner with HR Centers of Excellence and Shared Services teams to coordinate services and resolve issues impacting HRBP client groups.
• Identify opportunities to streamline HRBP workflows and improve operational efficiency.
• Participate in special projects and initiatives as assigned.

HR Talent Partner Associate

Analyst

• Gather, organize, and analyze inputs from multiple sources
• Support the synthesis of complex and sometimes ambiguous information into clear summaries, themes, and insights
• Assist in translating business questions and requests into structured problem statements and analytical artifacts
• Maintain accurate, well‑organized documentation for both in‑flight and new initiatives
• Help ensure initiatives are clearly defined and positioned for effective handoff to delivery teams
• Contribute to the development of transformation summaries, roadmaps, and planning materials
• Support the intake of new ideas, requests, and initiatives entering the Business Transformation team
• Draft and update communications, summaries, and presentation materials for business and leadership audiences
• Support initiative planning and execution by maintaining timelines, tracking milestones and dependencies, and managing action items

Business Transformation Enablement Analyst – Wealth Management

Data Analyst

• Analyze and scrub lead data to ensure accuracy and completeness before routing to recruiters.
• Extract and synthesize data from multiple sources (e.g., field staff reports, termination reports, Netminder, P&R systems, and termination data) to support recruitment strategies.
• Perform research on providers in areas from different sources and present clean presentable information to recruitment staff
• Format and load lead data into the Source of Record (SOR) and configure appropriate task sets for recruiter workflows.
• Call providers to get any missing documentation to ensure a complete contract
• Communicate with providers regarding their contract and status
• Confirm newly contracted providers signed the state appropriate agreement
• Work closely with Provider Network Recruitment to communicate and follow-up on missing contract elements
• Track the life cycle of the contract ensuring completion once the provider has completed application, following up on any delays with the processing team
• Deliver accurate, complete contract packets to the Provider Relations Administration for final processing.
• Input contract data into provider databases while ensuring the accuracy of the data
• Submit complete and accurate contracts to Provider Relations Administration for processing
• Work closely with the recruitment team for any field preparation including conferences and events by preparing mailings, shipping logistics, contract support, as well as data support while they are in the field, not limited to verifying provider status.
• Perform other duties and projects as required

Dental Network Data Analyst, Recruitment Support Specialist

Implementation Specialist

• Handle complex and large group implementations with overall coordination and support to employers and brokers
• Attend Finalist meetings and facilitate regularly scheduled meetings with customers, brokers, and internal teams
• Serve as the single point of contact for internal and external partners during the implementation process
• Evaluate the needs of new customers and provide consultative solutions during implementation
• Develop, communicate, maintain, and manage the detailed implementation project plan
• Maintain knowledge of all Guardian group products, processes, and system capabilities
• Facilitate the timely gathering of implementation information and enrollment data
• Collaborate with internal and external teams to ensure successful implementation
• Manage complex implementations and monitor customer satisfaction throughout the process
• Mentor and assist with training of team members

Advisory Market Account Implementation Manager

• Monitor live volumes, staffing levels, adherence, and SLA performance across all key channels and queues (phone, back office, digital, etc)
• Take proactive action when SLAs are at risk — including re-skilling, priority adjustments, escalation protocols, and stakeholder engagement
• Provide timely and clear updates to operations leaders when performance risks arise
• Recommend or initiate short-term moves to stabilize service.
• Adjust workflow allocations to ensure the highest-priority items are addressed within target timeframes
• Monitor schedule adherence and unplanned shrinkage.
• Partner with team leads to ensure coverage is aligned to forecasted need
• Generate and share daily performance reports, trend summaries, and insights
• Assist with scheduling of on and off phone events, PTO, and identifying coverage gap identification to maintain intraday balance
• Leverage WFM platforms (e.g., Verint, NICE, Genesys, or similar), Excel dashboards, and reporting tools to drive real-time decisions.

Intraday Analyst

Business Development Rep

• Set and execute Guardian’s Life Insurance business development and specialty markets strategy
• Drive growth into new strategic markets
• Own go-to-market strategy with strong alignment across functions
• Maintain product positioning and brand
• Partner with product management and underwriting leaders
• Lead expansion into strategic and specialty markets
• Leverage transformational enablement for future-ready growth
• Serve as a trusted advisor to senior executives

Head of Individual Life Business Development – Specialty Markets

Product Manager

• Establish a clear, bold product vision and strategy
• Lead the creation and enhancement of products
• Oversee the management and evolution of a comprehensive suite of Group Benefits products
• Track market trends, regulatory shifts, and competitive dynamics
• Build strong partnerships across Sales, Marketing, Underwriting, Operations, and Technology
• Set robust product line goals for growth, profit, and market share
• Ensure all offerings adhere to relevant laws, regulations, and Guardian’s internal standards
• Attract, nurture, and mentor high-performing talent

Head of Product

Executive Assistant

• Provide day‑to‑day administrative support, ensuring smooth execution of schedules, meetings, and travel.
• Proactively manage calendars, schedule meetings, coordinate internal and external appointments, and resolve scheduling conflicts.
• Coordinate all travel arrangements, including flights, ground transportation, hotel accommodations, and itinerary preparation.
• Process and submit expense reports accurately and in a timely manner, ensuring compliance with company policies.
• Arrange meeting logistics, including conference rooms, virtual meeting links, materials, and audio‑visual support as needed.
• Prepare routine correspondence, meeting agendas, presentations, and administrative documents.
• Monitor administrative requests, responding or routing items appropriately and with a sense of urgency.
• Maintain organized records, files, and documentation related to meetings, travel, and administrative activities.
• Handle sensitive and confidential information with discretion and professionalism.
• Provide administrative support for occasional meetings, offsites, and events, including coordination with internal/external partners and vendors.
• Assist with additional administrative tasks and ad‑hoc assignments as needed.

Executive Assistant, Group Benefits

Operations

• Responsible for the strategic direction and operational excellence of the Client Management function within Group Benefits
• Drive client retention, growth, and profitability by supporting client relationship management
• Develop and implement business and operational strategies that drive customer outcomes
• Build and enable processes and frameworks to support customer experience, retention, and growth
• Establish, monitor, and achieve performance standards and metrics
• Partner with Distribution, Operations, and Claims to align initiatives with organizational objectives
• Lead and manage the operational excellence objectives within Client Management
• Develop and manage consultant relationships at senior levels

Client Management Operations Lead, Group Benefits

Technical Product Manager

• Translate the product vision and strategy into a team backlog, including user stories with clear acceptance criteria and tasks, ensuring alignment with epics and customer needs
• Work closely with the Product Manager (PDM) to prioritize and implement process improvements, track progress and communicate updates to stakeholders
• Define, prioritize, and sequence product features and requirements in the team backlog, ensuring alignment with business goals and customer needs
• Manage the backlog and roadmap in collaboration with the Tech Lead
• Break down data requirements into the team backlog and ensure timely and quality delivery of product functionality and desired customer experience
• Work with data and AI SMEs to ensure data and AI standards are met across applications
• Conduct go-to-market readiness activities as the team prepares for release, including reviewing the release plan with the PDM
• Bring customer feedback into prioritization to improve adoption, usability, and product impact.
• Maintain a consistent, practical quality bar—clear outcomes, intuitive user experiences, and reliable data—while saying 'no' thoughtfully to lower‑value work to protect team focus.
• Continuously scan best‑in‑class products and apply proven design and product patterns to elevate our roadmap and user experience.

Senior Technical Product Owner, Guardian Insights

Consultant

• Develop cost-effective strategies to assist individuals with disabilities in returning to the workplace
• Work with Guardian plan holders, employees, and physicians to coordinate return to work opportunities through job accommodations and return to work strategies
• Assess claimants medical, psychological condition, social and economic situation, aptitudes, work experience, restrictions and limitations, educational background, and behavioral/motivational factors
• Compare assessment with policy rehabilitation provisions and make cost/benefit analysis to develop programs
• Maintain proactive dialogue with claimants, plan holders and treatment providers
• Cost-effective utilization of vendors to provide rehabilitative services
• Coordination with public services/governmental agencies to control costs
• Collaborate with Disability Clinical & Vocational Services staff and case managers to reduce duration of disability
• Serve as educational resource on vocational rehab aspect of claims
• Utilize standard vocational resources effectively to perform occupational assessments; perform transferable skills analyses and labor market surveys
• Apply knowledge of the ADAAA to identify effective work-related accommodations
• Work with plan holders to identify/effectuate appropriate worksite modifications and transitional work plans

Vocational Rehabilitation Consultant

Customer Support

• Facilitate, analyze and resolve customer issues through various communication channels
• Service a suite of absence products such as short-term disability and Family Medical Leave Act
• Initiate new absences for members and answer questions about current benefits and claims
• Deliver exceptional customer service in the contact center
• Collaborate across teams to solve customer issues and provide product support
• Build relationships with Guardian members and providers
• De-escalate situations involving dissatisfied customers
• Develop in-depth knowledge of company products and services

Customer Care II

Sales

• Manage a team of Compensation Analysts
• Administer compensation plans for Registered Representatives, Financial Advisors, and Brokers
• Analyze incentive compensation performance and provide business insights
• Implement incentive plans to support sales strategies