Broker Dealer Operations Specialist, Alternative Investments

Guardian Life

Broker Dealer Operations Specialist delivering world‑class customer service for alternative investments. Managing operational inquiries, workflows, and collaborating with internal teams.

Posted 5/1/2026full-timeBethlehem • New York, Pennsylvania • 🇺🇸 United StatesJuniorMid-Level💰 $59,110 - $88,660 per yearWebsite

About the role

Key responsibilities & impact

Serve as the SME and primary contact for Alternative Investments operational inquiries and daily processing
Develop an in‑depth understanding of iCapital platform interfaces and order entry within NetX360 to enable seamless fund launches, recurring client activities, and overall book health
Execute operations deliverables on recurring platforms; manage daily workflows and queues to meet service levels with a client‑first approach
Assist in systems testing and create training materials for field and home office teams
Deliver quality assistance to clients and internal partners; triage, prioritize, and categorize requests for efficient resolution
Work with internal teams to escalate and resolve high‑priority issues quickly
Enhance and maintain product documentation and internal resources to support platform users
Establish efficient workflow processes between Park Avenue Securities and fund administrators

Requirements

What you’ll need

2+ years of brokerage operations experience or 5+ years of related work experience (preferred)
Experience with Alternative Investments and knowledge of Private Equity, Private Credit, Exchange Funds, and Hedge Funds
Strong working knowledge of subscription, redemption, conversion, and transfer processing
Clear understanding of Alternative Investment products and process solutions in brokerage and advisory retail accounts
Experience with Alternative Investment platforms such as iCapital and custodial systems such as Pershing
Experience in the managed account space, specifically Envestnet and/or Orion
Detail‑oriented, able to work effectively with minimal supervision; strong problem‑solving skills
Strong verbal and written communication skills, including the ability to explain complex processes
Preferred Qualifications: FINRA Securities license (Series 7 or Series 6)
Bachelor’s degree

Benefits

Comp & perks

Health insurance
Retirement plans
Paid time off
Flexible work arrangements
Professional development opportunities
Possible annual, sales, or other incentive compensation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

brokerage operationsAlternative InvestmentsPrivate EquityPrivate CreditExchange FundsHedge Fundssubscription processingredemption processingconversion processingtransfer processing

Soft Skills

detail-orientedproblem-solvingverbal communicationwritten communicationclient-first approachworkflow managementtraining material creationissue resolutionprioritizationcollaboration

Certifications

FINRA Securities licenseSeries 7Series 6