Growe

Support Engineer

• Respond to production incidents within defined SLAs and provide rapid problem identification and initial resolution;
• Use monitoring instruments (Grafana, VictoriaMetrics/Prometheus) to identify and diagnose issues in microservices architecture;
• Use logging tools (OpenSearch/Kibana) for comprehensive log analysis and root cause investigation;
• Monitor and respond to alerts from PagerDuty or Grafana On-call, ensuring proper escalation and communication;
• Escalate complex issues to appropriate specialized teams (DevOps, SystemRE, PlatformRE) with clear context and documentation;
• Create, maintain, and update runbooks, troubleshooting guides, and incident documentation;
• Provide clear, timely communication during incidents to stakeholders, development teams, and management;
• Contribute to continuous improvement of incident response processes and tool utilization;
• Participate in on-call rotations, ensuring timely response to critical incidents and proper handoff procedures;
• Provide operational support and guidance to development teams regarding system reliability and performance.

Technical Support L2

QA Engineer

• Monitor daily Customer Support and Account Managers’ interactions across chats, calls, and emails to ensure compliance with Growe’s quality standards and policies;
• Provide structured and constructive feedback to Customer Support agents and Account Managers based on Quality Assurance (QA) evaluations;
• Identify areas for improvement in agent performance and develop action plans to support continuous development;
• Create and maintain reports on key Quality Assurance metrics, such as customer satisfaction scores and resolution effectiveness;
• Collaborate with the Customer Support team and Account Managers to implement best practices and establish measurable performance goals;
• Work closely with leadership to refine QA standards and ensure alignment with company objectives;
• Contribute to the development and ongoing improvement of monitoring processes for Customer Support and Account Managers;
• Maintain up-to-date knowledge of Growe’s products and services to ensure accurate evaluations and feedback.

VIP QA Officer

Backend Engineer

• Support the current functionality and maintain backward compatibility for the releases;
• Deliver completed tasks for testing and provide advisory assistance to QAs during testing;
• Analyze and tune system designs to identify and fix performance bottlenecks;
• Analyze tasks, decompose them into sub-tasks, and estimate the development time;
• Perform code & design reviews;
• Lead research and POCs of new features;
• Help with new architecture prototyping and migration on it;
• Identify areas for improvement and manage tech debt.

Middle .NET Developer

Customer Success Manager

• Prepare a strategic monthly calendar for Casino and Sports customers;
• Analyze player behaviours and create segmentations and personalized offers;
• Plan, execute, and optimize campaigns for upselling, retention, and reactivation;
• Collaborate with content, design, and product teams to deliver promotions;
• Manage communications across email, SMS, push notifications, and in-app messages;
• Identify key sports and casino events and align them to promotions;
• Track and report key performance metrics (retention, reactivation, churn, ARPU, campaign conversion);
• Perform A/B testing and hypothesis testing to improve CRM performance.

VIP CRM Manager

Customer Support

• Work with requests in chats and tickets, helping customers with difficulties that they faced and providing the best customer experience in Spanish;
• Collaborate with other colleagues to improve customer service;
• Identify customers' needs, clarify information, research every issue and provide solutions;
• Follow internal procedures and guidelines to ensure consistent and high-quality support.

Customer Support Representative

Account Manager

• Build and manage long-term relationships with VIP customers, delivering personalized and exceptional experiences
• Act as the primary point of contact for VIP clients, ensuring proactive communication about exclusive promotions, events, and offers
• Develop and execute strategic retention plans, leveraging data and insights to enhance engagement and loyalty
• Resolve high-priority client issues quickly and professionally, coordinating with internal teams to ensure top-tier service
• Analyze VIP activity and betting behavior, identifying trends and opportunities to improve customer satisfaction and lifetime value
• Collaborate with VIP CRM, BI, Customer Support, and Team Leads to optimize processes and share actionable customer insights
• Ensure compliance with all gaming regulations and company policies in every interaction
• Represent us at select VIP events, with openness to occasional travel

• Initiate outbound calls to potential and existing users to promote Growe’s products, services, or ongoing campaigns;
• Persuade users to take desired actions such as completing registrations, returning to the platform, or making deposits;
• Reconnect with inactive users by offering relevant promotions, updates, or tailored communication;
• Maintain a warm, professional, and proactive tone across all customer interactions;
• Handle objections with confidence and empathy, providing accurate information and solutions;
• Escalate complex or sensitive situations to the appropriate teams as needed;
• Participate actively in training sessions and meetings to stay updated on product features, compliance, and communication techniques;
• Support broader CRM and Marketing efforts by executing campaign-specific outreach;
• Align with Customer Support and Marketing on messaging, tone, and timing;
• Share insights gathered during calls with internal teams to inform improvements.

Customer Service Sales Representative

• Lead and implement QA frameworks and best practices;
• Monitor test coverage and ensure compliance with quality standards;
• Mentor and grow QA teams across regions;
• Allocate resources for various projects;
• Train teams on compliance and testing tools.

QA & Training Lead, Customer Support

Performance Marketing

• Plan, set up, optimize, and scale new ad campaigns and sources
• Generate ideas for new creatives, funnels, and run A/B tests to improve conversion rates
• Analyze campaigns, report ROI results, and develop strategies for further development
• Create monthly/quarterly media buying plans and provide reports
• Identify new business opportunities based on the performance of acquisitions

Senior/Team Lead, PPC Media Buyer

• Conduct audits and quality checks of KYC processes, analyze findings, and implement corrective and preventive measures
• Develop and implement KYC quality standards, procedures, and best practices
• Ensure compliance with internal policies, regulatory requirements, and audit recommendations
• Prepare reports on KYC process quality, approval/decline trends, and workload, providing recommendations for optimization
• Manage the Quality Control team, including task allocation, goal setting (OKRs/KPIs), and staff development
• Organize training, mentoring, and onboarding to support team growth and skill development

Quality Assurance Team Lead, KYC

• Develop and execute VIP CRM strategies across regions
• Lead team, set KPIs, and ensure high performance
• Design tailored VIP CRM campaigns based on segmentation and player behavior
• Manage and track bonus budgets, ensuring alignment with KPIs
• Design, test, and implement new bonus mechanics and campaigns
• Monitor campaign performance and optimize through A/B testing
• Analyze VIP CRM metrics and adjust strategies accordingly
• Prepare and present detailed performance reports to senior management
• Monitor daily data to ensure KPIs are met
• Collaborate with Account Management and Customer Support teams
• Support VIP engagement strategies and journey development
• Align CRM activities with business goals using monthly calendars
• Oversee recruitment, onboarding, and training of CRM team members.

CRM Team Leader, VIP

• Develop and execute VIP CRM strategies across regions
• Lead team, set KPIs, and ensure high performance
• Design tailored VIP CRM campaigns based on segmentation and player behavior
• Manage and track bonus budgets, ensuring alignment with KPIs
• Design, test, and implement new bonus mechanics and campaigns
• Monitor campaign performance and optimize through A/B testing
• Analyze VIP CRM metrics and adjust strategies accordingly
• Prepare and present detailed performance reports to senior management
• Monitor daily data to ensure KPIs are met
• Collaborate with Account Management and Customer Support teams
• Support VIP engagement strategies and journey development
• Align CRM activities with business goals using monthly calendars
• Oversee recruitment, onboarding, and training of CRM team members

Manager

• Work with various PSPs across multiple geographies (GEOs);
• Manage API integrations, including testing and troubleshooting;
• Analyze technical issues and work with logs to identify and resolve problems;
• Support the integration of payment methods;
• Work with different types of financial transactions;
• Collaborate with cross-functional teams to ensure smooth payment operations.
• GROWE TOGETHER: Our team is our main asset. We work together and support each other to achieve our common goals;
• DRIVE RESULT OVER PROCESS: We set ambitious, clear, measurable goals in line with our strategy and driving Growe to success;
• BE READY FOR CHANGE: We see challenges as opportunities to grow and evolve. We adapt today to win tomorrow.

Payments Integration Manager

Frontend Engineer

Develop and maintain existing functionality, ensuring backward compatibility across releases
Collaborate with backend developers to integrate APIs and ensure seamless system operation
Deliver completed tasks for testing and provide advisory support to QA engineers during the testing phase
Participate in story analysis, break stories into sub-tasks, and estimate development time
Identify areas for improvement and add them to the technical debt backlog
Perform cross-reviews of merge requests to ensure code quality and adherence to standards.

Middle Front-End Developer

Project Manager

• Coordinate internal non-technical initiatives such as process launches, cross-team campaigns, or operational improvements;
• Work across several teams at once — customer support, marketing, CRM, analytics, and operations;
• Build clear project plans: set goals, define stakeholders, agree on timelines and responsibilities;
• Keep projects on track: monitor progress, identify risks, and adjust scope or pace when needed;
• Facilitate meetings, align stakeholders, track follow-ups and decisions;
• Support teams in quarterly roadmap execution, ensuring prioritization and accountability;
• Communicate across departments and locations when projects require broader collaboration;
• Take on ad-hoc tasks — launching new programs, preparing presentations, or supporting internal communication.

Project Manager – Non-Technical

• Lead technical design and development of backend services, primarily in .NET, scala;
• Guide and mentor engineers within the team, ensuring high-quality, clean, and scalable code;
• Work with microservices architecture, distributed systems, and service integrations;
• Drive initiatives like API unification, system migrations, and performance optimizations;
• Collaborate with product managers to define technical solutions for product goals;
• Participate in planning, code reviews, and retrospectives as part of our Scrum process;
• Participate in on-call rotation, responding to critical production incidents outside working hours – only in case of high-priority alerts or support escalations;
• Support decision-making in areas of architecture, tooling, and technical direction.

.NET Tech Lead

• Develop and maintain server-side applications using .NET 6-8, ASP.NET Core (Web API), EntityFramework Core, Redis, Kafka, PostgreSQL, Elasticsearch, MongoDB, and Docker;
• Ensure ongoing functionality and maintain compatibility with previous releases by supporting and updating existing features.;
• Contribute to system design analysis and optimization to identify and address performance issues;
• Identify and document areas for technical improvement and manage them within the technical debt framework;
• Review and provide feedback on merge requests to ensure code quality and consistency.

Senior .NET Developer

• Manage the entire project lifecycle - from scoping and planning to execution and delivery
• Build, maintain, and drive project plans aligned with the company’s strategic objectives
• Handle high-risk projects, implement product changes, and plan and execute increments
• Communicate project progress, risks, estimations, and plans to internal stakeholders and external partners
• Organize and optimize team and cross-team processes in line with project and company goals
• Deliver complex projects in environments with strict reliability and uptime requirements
• Perform risk management to minimize project risks
• Manage releases.

Senior Project Manager, Payments

• Support the current functionality and maintain backward compatibility for the releases
• Deliver completed tasks for testing and provide advisory assistance to QAs during testing
• Analyze and tune system designs to identify and fix performance bottlenecks
• Analyze tasks, decompose them into sub-tasks, and estimate the development time
• Perform code & design reviews
• Lead research and POCs of new features
• Help with new architecture prototyping and migration
• Identify areas for improvement and manage tech debt

Technical Support L2

VIP QA Officer

Middle .NET Developer

VIP CRM Manager

Customer Support Representative

Account Manager

Customer Service Sales Representative

QA & Training Lead, Customer Support

Senior/Team Lead, PPC Media Buyer

Quality Assurance Team Lead, KYC

CRM Team Leader, VIP

CRM Team Leader, VIP

Payments Integration Manager

Middle Front-End Developer

Project Manager – Non-Technical

.NET Tech Lead

Project Manager – Non-Technical

Senior .NET Developer

Senior Project Manager, Payments

Middle .NET Developer

Middle SEO Specialist