Growe

Project Manager

• Manage the full project lifecycle, from scoping and planning to execution and delivery;
• Collaborate closely with engineers, product managers, QA, and design teams;
• Proactively engage with parallel technical teams to ensure alignment and efficient dependency management;
• Ensure the stability and uptime of owned products and services;
• Take ownership of proactively improving the quality, performance, and reliability of the product/service;
• Track and manage key performance metrics, including: Uptime Rate, Development Deviation (normal deviation), Defect Detection Rate, Error Monitoring, Delivery Rate;
• Ensure effective prioritisation, sprint planning, and tracking of deliverables;
• Mitigate risks, remove blockers, and maintain transparency with stakeholders;
• Identify opportunities and drive continuous improvements within the team: processes, communication, and delivery practices.

Senior Project Manager

Field Engineer

• Provide L1–L2 technical support for end users in a corporate environment;
• Maintain and monitor office IT infrastructure, including computers, laptops, and peripheral devices;
• Install, configure, and support Windows and MacOS operating systems;
• Troubleshoot and resolve hardware, software, networking, and system-related issues;
• Perform regular system maintenance, updates, patching, and preventive support activities;
• Handle support tickets, communicate with users, and ensure timely issue resolution according to SLA requirements;
• Support endpoint security processes, including antivirus, encryption, and patch management;
• Assist with procurement, setup, and replacement of IT equipment;
• Perform basic system administration tasks and support infrastructure services such as Active Directory, SCCM, and VPN;
• Escalate complex issues to senior support teams when necessary;
• Collaborate with internal IT teams to ensure smooth and stable IT operations.

L1-L2 Service Desk Engineer

Data Analyst

• Analyze player behavior across the full funnel to translate findings into actionable product recommendations;
• Design, run, interpret A/B tests and quasi-experiments;
• Build and maintain cohort-based analyses to support product and investment decisions;
• Define, validate, and monitor product KPIs and metric trees;
• Partner with product managers to prioritize the roadmap;
• Develop self-service dashboards and data sources;
• Investigate anomalies in key metrics;
• Maintain culture of rigorous, honest analytics;
• Own web analytics implementation and data quality.

DevOps Engineer

• Build and own the DevSecOps function from the ground up (in the security team), defining strategy, roadmap, priorities, and success metrics;
• Assess the current security posture of applications, infrastructure, cloud environments, and development processes;
• Design and implement security controls across the software development lifecycle;
• Establish and maintain secure CI/CD practices, including security gates and automated validation processes;
• Integrate security checks into engineering workflows with a strong focus on automation and developer experience;
• Build and operate vulnerability management processes, including triage, prioritization, remediation tracking, and reporting;
• Define and implement cloud security standards, guardrails, and best practices across AWS, Azure, or GCP environments;
• Design and enforce Kubernetes and container security controls, including RBAC, secrets management, network segmentation, and runtime protection;
• Develop Infrastructure-as-Code security standards and policy-as-code controls;
• Integrate security logs and events into SIEM to support monitoring, threat detection, and incident response;
• Create security standards, technical guidelines, and operational procedures for Engineering and Platform teams;
• Support security incident investigations related to cloud, infrastructure, CI/CD, application vulnerabilities, exposed credentials, and supply-chain threats.

DevSecOps

Operations

• Support the launch of new payment service providers and payment methods;
• Work with online payments, payment flows, and transaction lifecycles;
• Analyze payment performance, routing, and key operational metrics;
• Optimize processes that impact transaction success and customer experience;
• Collaborate with international partners, PSPs, and internal teams;
• Maintain the stability of payment operations in a dynamic environment;
• Take ownership of operational improvements and payment experience quality.

Payment Operations Specialist

Risk

• Develop and implement risk management strategies.
• Monitor and analyze risks related to payment and casino operations.
• Collaborate with various departments to ensure compliance.
• Preparation of reports and documentation on risk assessments.
• Continuous improvement of risk management processes.

Junior Risk Manager – Casino & Payment

• Work with casino & payment risk alerts in real time;
• Detect fraud and identify suspicious player behavior;
• Analyze transactions, payment methods, and risk signals;
• Resolve risk cases based on internal procedures;
• Contribute to improving risk processes and operations;
• Work in rotating shifts: 06:00–14:00 or 14:00–22:00 (CET), on a 5/2 schedule;
• Collaborate with Risk, Payments, and other teams.

Junior Risk Manager

People Operations

• Act as a key HR point of contact, providing end-to-end support across the employee lifecycle.
• Partner closely with managers to enhance Performance Management practices.
• Provide guidance and day-to-day coaching to managers.
• Participate in the hiring process, assessing cultural fit and alignment with values.
• Collaborate with the Learning and Development team to identify development needs.
• Monitor and enhance employee satisfaction and engagement.
• Contribute to HR analytics by collecting and interpreting data.
• Help to refine and implement core HR practices, ensuring they are people-centric.

People Partner

Human Resources

• Act as a key HR point of contact, providing end-to-end support across the employee lifecycle - from onboarding and 1:1 check-ins to performance reviews and offboarding - ensuring smooth and effective people operations;
• Partner closely with managers to lead and embed robust Performance Management practices, aimed at strengthening individual and team impact;
• Provide strategic guidance and day-to-day coaching to managers, helping them grow as people leaders and navigate HR-related challenges with confidence;
• Participate in the hiring process, assessing cultural fit, alignment with values, and role expectations before offers are made;
• Collaborate with the Learning & Development team to identify development needs and align growth efforts with business priorities;
• Monitor and enhance employee satisfaction and engagement, surfacing insights and driving action in partnership with business leaders;
• Contribute to HR analytics by collecting and interpreting data to inform workforce strategy, performance trends, and team dynamics;
• Assisted recruiters throughout the hiring process and contributed to the recruitment of new specialists.

HR Generalist

Customer Support

• Provide premium, high-level support to VIP clients via chat, email, phone (when needed);
• Ensure 24/7 coverage, specifically handling night shift operations;
• Respond to customer inquiries promptly and professionally;
• Resolve complex issues efficiently while maintaining VIP service standards;
• Escalate technical or high-priority cases to relevant departments when necessary;
• Monitor customer accounts and proactively identify potential issues;
• Meet KPIs related to response time, resolution time, and customer satisfaction;
• Adapt to rotating schedules, including weekends and holidays;
• Ensure smooth shift handovers between day and night teams.

VIP Customer Support

Account Manager

• Manage and maintain relationships with VIP / high-value clients;
• Act as the main point of contact for assigned accounts;
• Provide personalized service and proactive communication;
• Monitor client activity and performance metrics;
• Identify opportunities for upselling and cross-selling;
• Develop strategies to increase client retention and lifetime value;
• Handle escalations and complex client issues efficiently;
• Coordinate with internal departments (Payments, Risk, Marketing, Support, etc.);
• Track KPIs related to retention, reactivation, and revenue growth;
• Stay updated on products, promotions, and market trends;
• Comply with company policies and security standards.

VIP Account Manager

• Monitor that payment methods work properly, escalate issues to respective providers and teams;
• Analyze acceptance rates of different payment methods/providers/cashiers and make decisions as to which payment method to enable/disable and which volumes to process on each;
• Ensure sufficient available balance across different payment methods to process withdrawals, initiate top-ups, and analyze the cost structure of each method;
• Review and create backup/contingency and emergency plans;
• Create monitoring guidelines and procedures for monitoring and support teams;
• Report daily and weekly payment activities and issues to the Head of Operations;
• Assist with the integration of new payment providers/methods;
• Suggest product/flow improvements (e.g., validation fields, placeholders on forms);
• Handle requests from customer support;
• Test new payment methods integrations/deployments;
• Partner closely with the BI department to build, ensuring data-driven enhancements to all internal reporting and consistent tracking of critical business metrics.

Senior Project Manager

L1-L2 Service Desk Engineer

Data Analyst

DevSecOps

Payment Operations Specialist

Payment Operations Specialist

Junior Risk Manager – Casino & Payment

Junior Risk Manager

People Partner

HR Generalist

VIP Customer Support

VIP Account Manager

Payment Operations Manager