VIP Account Manager

Growe

VIP Account Manager at GROWE managing relationships with high-value clients. Acting as the main point of contact and developing strategies for client retention and revenue growth.

Posted 6/12/2026full-timeRemote • 🌎 Anywhere in the WorldMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Manage and maintain relationships with VIP / high-value clients;
Act as the main point of contact for assigned accounts;
Provide personalized service and proactive communication;
Monitor client activity and performance metrics;
Identify opportunities for upselling and cross-selling;
Develop strategies to increase client retention and lifetime value;
Handle escalations and complex client issues efficiently;
Coordinate with internal departments (Payments, Risk, Marketing, Support, etc.);
Track KPIs related to retention, reactivation, and revenue growth;
Stay updated on products, promotions, and market trends;
Comply with company policies and security standards.

Requirements

What you’ll need

Fluency in Spanish (mandatory);
Upper-Intermediate to Advanced command of English (written and spoken);
Previous experience as an Account Manager, VIP Manager, or similar role;
Experience in iGaming / fintech / online services (preferred);
An analytical mindset with the ability to interpret client data;
Results-driven with a strong focus on revenue and retention.

Benefits

Comp & perks

Manage and maintain relationships with VIP / high-value clients;
Act as the main point of contact for assigned accounts;
Provide personalized service and proactive communication;
Monitor client activity and performance metrics;
Identify opportunities for upselling and cross-selling;
Develop strategies to increase client retention and lifetime value;
Handle escalations and complex client issues efficiently;
Coordinate with internal departments (Payments, Risk, Marketing, Support, etc.);
Track KPIs related to retention, reactivation, and revenue growth;
Stay updated on products, promotions, and market trends;
Comply with company policies and security standards.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

client data analysisKPI trackingupsellingcross-sellingclient retention strategiesperformance metrics monitoring

Soft Skills

communicationrelationship managementproblem-solvinganalytical mindsetresults-driven