L1-L2 Service Desk Engineer

Growe

Technical Support Engineer providing L1–L2 IT support and maintaining office IT infrastructure at GROWE. Troubleshooting hardware/software issues and collaborating with IT teams for solutions.

Posted 7/17/2026full-timeRemote • 🌎 Anywhere in the WorldJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing L1 and L2 technical support for end users, with strong knowledge of Windows and MacOS operating systems. Proficient in maintaining IT infrastructure, troubleshooting issues, and ensuring endpoint security in a corporate environment.

Highest-signal resume keywords

L1 And L2 Technical SupportWindows 10/11 AdministrationMacOS SupportActive DirectoryEndpoint Security Principles

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical SupportTroubleshootingSystem AdministrationPatch ManagementAntivirusEncryptionNetworkingTicketing SystemsSystem MaintenanceUser Communication

Soft Skills

Problem SolvingCollaborationCommunication

Tools & Technologies

SCCMVPNIT InfrastructurePeripheral Devices

Industry Keywords

Corporate EnvironmentEnd-User DevicesService DeskDesktop Support

Tech Stack

Tools & technologies

LinuxMacOS

About the role

Key responsibilities & impact

Provide L1–L2 technical support for end users in a corporate environment;
Maintain and monitor office IT infrastructure, including computers, laptops, and peripheral devices;
Install, configure, and support Windows and MacOS operating systems;
Troubleshoot and resolve hardware, software, networking, and system-related issues;
Perform regular system maintenance, updates, patching, and preventive support activities;
Handle support tickets, communicate with users, and ensure timely issue resolution according to SLA requirements;
Support endpoint security processes, including antivirus, encryption, and patch management;
Assist with procurement, setup, and replacement of IT equipment;
Perform basic system administration tasks and support infrastructure services such as Active Directory, SCCM, and VPN;
Escalate complex issues to senior support teams when necessary;
Collaborate with internal IT teams to ensure smooth and stable IT operations.

Requirements

What you’ll need

1–3 years of experience in IT Support / Service Desk / Desktop Support roles;
Experience combining both L1 and L2 support responsibilities;
Proven experience supporting end-user devices in enterprise environments;
Strong knowledge of Windows 10/11 administration;
Strong experience with MacOS support (Linux knowledge is considered a plus);
Understanding of endpoint security principles, including patch management, antivirus, and encryption;
Basic experience with infrastructure systems such as Active Directory, SCCM, and VPN;
Experience working with ticketing or task management systems;
Upper-Intermediate (B2) or higher, must be fully fluent in both written and spoken English.

Benefits

Comp & perks

Provide L1–L2 technical support for end users in a corporate environment;
Maintain and monitor office IT infrastructure, including computers, laptops, and peripheral devices;
Install, configure, and support Windows and MacOS operating systems;
Troubleshoot and resolve hardware, software, networking, and system-related issues;
Perform regular system maintenance, updates, patching, and preventive support activities;
Handle support tickets, communicate with users, and ensure timely issue resolution according to SLA requirements;
Support endpoint security processes, including antivirus, encryption, and patch management;
Assist with procurement, setup, and replacement of IT equipment;
Perform basic system administration tasks and support infrastructure services such as Active Directory, SCCM, and VPN;
Escalate complex issues to senior support teams when necessary;
Collaborate with internal IT teams to ensure smooth and stable IT operations.