Payment Operations Manager

Growe

Payment Operations Manager at GROWE overseeing online payment methods and ensuring operational efficiency. Analyzing payment integrations and reporting on payment activities.

Posted 6/4/2026full-timeRemote • 🌎 Anywhere in the WorldJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Monitor that payment methods work properly, escalate issues to respective providers and teams;
Analyze acceptance rates of different payment methods/providers/cashiers and make decisions as to which payment method to enable/disable and which volumes to process on each;
Ensure sufficient available balance across different payment methods to process withdrawals, initiate top-ups, and analyze the cost structure of each method;
Review and create backup/contingency and emergency plans;
Create monitoring guidelines and procedures for monitoring and support teams;
Report daily and weekly payment activities and issues to the Head of Operations;
Assist with the integration of new payment providers/methods;
Suggest product/flow improvements (e.g., validation fields, placeholders on forms);
Handle requests from customer support;
Test new payment methods integrations/deployments;
Partner closely with the BI department to build, ensuring data-driven enhancements to all internal reporting and consistent tracking of critical business metrics.

Requirements

What you’ll need

2+ years as a billing/payments manager/specialist in online payments;
Confident in dealing with numbers and processing of financial/transactional information;
Advanced Excel and other MS Office software user;
Good understanding of online payments technical integrations, funnels, flows;
Experience in written and oral communication with foreign customers or partners;
Deep understanding of payment and transactional systems and services;
Upper-Intermediate English proficiency.;
Experience with the iGaming industry will be a plus.

Benefits

Comp & perks

Monitor that payment methods work properly, escalate issues to respective providers and teams;
Analyze acceptance rates of different payment methods/providers/cashiers and make decisions as to which payment method to enable/disable and which volumes to process on each;
Ensure sufficient available balance across different payment methods to process withdrawals, initiate top-ups, and analyze the cost structure of each method;
Review and create backup/contingency and emergency plans;
Create monitoring guidelines and procedures for monitoring and support teams;
Report daily and weekly payment activities and issues to the Head of Operations;
Assist with the integration of new payment providers/methods;
Suggest product/flow improvements (e.g., validation fields, placeholders on forms);
Handle requests from customer support;
Test new payment methods integrations/deployments;
Partner closely with the BI department to build, ensuring data-driven enhancements to all internal reporting and consistent tracking of critical business metrics.

ATS Keywords

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Hard Skills & Tools

payment methodspayment integrationsdata analysisfinancial processingExcelMS Officereportingtransactional systemsmonitoring guidelinescost structure analysis

Soft Skills

communicationproblem-solvinganalytical thinkingcustomer supportcollaborationdecision-makingattention to detailorganizational skillsadaptabilitycreativity