Grow Therapy

Data Analyst

• Partner with business leaders to scope, design, and build the appropriate analytical tools and metrics.
• Define and operationalize key performance indicators (KPIs).
• Uncover insights through rigorous analysis and develop scalable dashboards and reporting frameworks.
• Translate data into business value, measured by the impact of insights on decisions and measurable improvements in business outcomes.

Senior Business Data Analyst, Business Analytics

Analytics Engineer

• Ensure every team can leverage trusted, actionable insights to better serve providers and clients.
• Take ownership of our data stack, design scalable pipelines, and craft models that transform raw data into business-critical intelligence.

Operations

• Serve as the point of contact on CredOps for new payor launches, including complex commercial, Medicare, and Medicaid contracts
• Translate payor requirements into operational requirements and workflows, including developing and implementing creative solutions
• Review delegated credentialing agreements to identify operational risks, gaps, or requirements and work with legal on where we can find a compromise when needed
• Act as a trusted liaison between Payor Partnerships and CredOps, ensuring both sides are aligned on process, priorities, and timelines
• Support additional operational workstreams in credentialing and enrollment, including building rosters, workflows, and processes as necessary

Operations Associate, Credentialing and Enrollments – Special Projects

Account Executive

• Identify, pursue, and close partnerships with Health Systems, multi-location medical groups, and large PCP organizations (40+ physicians).
• Attend industry conferences and regional events to build relationships, prospect new opportunities, and expand Grow’s presence in key markets.
• Lead all stages of the enterprise sales process — from prospecting and demoing to negotiation and internal handoffs.
• Collaborate with BDRs for pipeline generation and lead qualification, while independently sourcing enterprise opportunities through outside sales.
• Develop strategic account plans tailored to each organization’s structure, needs, and decision-making dynamics.
• Partner cross-functionally with Marketing, Clinical, and Operations teams to craft partnership proposals and ROI-driven value stories.
• Maintain deep understanding of market trends, referral workflows, and regulatory factors impacting primary care and behavioral health partnerships.
• Serve as a trusted advisor to physician leaders and executives, aligning Grow’s solutions with their clinical and operational goals.

Enterprise Account Executive

• Create and manage schedules for internal FTEs and provide scheduling guidance to Business Process Outsourcing (BPO) resources
• Develop intraday reporting scorecards to enable same-day adjustments and intraweek visibility for staffing adjustments
• Develop agent scorecard for shrinkage, schedule adherence, and occupancy
• Manage agent roster, queue groupings, and data mappings for all production team members
• Proactively identify gaps, risks, or inefficiencies in workforce plans—and drive solutions cross-functionally
• Partner with Agents, Leads, and Managers to develop and implement standard WFM processes to ensure our team is best positioned to meet our customers when they need us

Operations Associate, Workforce Scheduling – Systems Admin

Analyst

• Develop and maintain accurate short-term and long-term headcount forecasts based on historical data, seasonality, business trends, and anticipated growth.
• Analyze call volume, handle time, and other relevant metrics to determine optimal staffing levels across all support channels.
• Create and manage capacity models to project resource needs and identify potential gaps or surpluses.
• Forecast and manage the needs of both FTE and BPO resources, balancing cost and service level objectives.
• Collaborate with BPO partners to ensure alignment on capacity planning, forecasting, and performance management.
• Work with finance on the budget related to headcount and BPO expenses.
• Partner with Leads, Managers, Strategy Leads to develop and implement workflows, reports, and other related initiatives to ensure our staffing is successful.

Workforce Management Analyst

Full-stack Engineer

• Build Strong Foundations: Ensure the core intersession experience is available to all clients on both mobile app & web, is reliable, and intuitive.
• Deliver Personalized Recommendations: Create an intelligent recommendation engine that leverages data we have on to surface the most relevant tools and resources.
• Provide High-Value Between-Session Tools: Offer meaningful tools that extend care beyond sessions and help clients apply therapy in daily life.

Senior Software Engineer, Client Engagement

• Design and evolve scalable, reliable backend systems that support high availability and performance across critical product workflows.
• Write high-quality, maintainable code in production systems, balancing speed and rigor to deliver impact in a fast-paced environment.
• Conduct thoughtful code reviews and technical mentorship, raising the bar for engineering excellence across the team and beyond.
• Drive architectural decisions and lead cross-team technical initiatives, partnering closely with product, infra, and leadership to shape the long-term tech strategy.
• Proactively identify and resolve system reliability risks, owning uptime, observability, and performance as first-class engineering concerns.

Senior Software Engineer – Billing Platform

Customer Support

• Troubleshoot and resolve issues Clients and Therapists raise via Phone and Live Chat.
• Dig deep into problems in order to help identify root causes and work with our Product teams to improve the platform overall
• Assist and educate customers on the Grow Therapy platform, providing great customer service to our Clients and Therapists.
• Serve as the customer's go-to resource and passionate advocate, ensuring both Clients and Therapists feel heard and supported throughout their journey with Grow Therapy.

Support Specialist

Growth Marketing

• Serve as the main point of contact for prospective psychiatric prescribers (MD, DO, PMHNP), offering strategic guidance on how to start and scale their private practices on Grow.
• Tailor your approach based on each provider’s license type, state requirements, and stage in practice—addressing prescriber-specific needs like Collaborating Physician arrangements, DEA requirements, and malpractice coverage.
• Provide excellent customer service and timely follow-ups to ensure a smooth onboarding experience, even through nuanced operational or compliance questions.
• Cultivate strong, trust-based relationships with prescribers to drive conversion and long-term engagement.
• Partner with 30+ new providers weekly, maintaining a balance between high-volume execution and high-quality, consultative conversations.
• Consistently meet and exceed individual and team KPIs across conversion, experience, and pipeline health metrics.
• Collaborate with internal teams to streamline processes, share insights, and continuously improve the Prescriber Experience.

Prescriber Growth Associate

• Serve as the main point of contact for prospective providers, offering strategic business guidance to support them in opening and growing their private practices.
• Deeply understand Grow’s mission, value proposition, and platform to tailor your approach to each provider’s needs.
• Partner with 30+ new providers each week, customizing your outreach based on their license type, stage in practice, and location.
• Provide excellent customer service and timely follow-ups to ensure a smooth onboarding journey.
• Cultivate meaningful relationships with providers, earning their trust and enthusiasm for joining the Grow community.
• Consistently meet and exceed weekly, monthly, and quarterly KPIs and personal growth goals.

Provider Growth Associate

Content Marketing Manager

• Lead content strategy for your surfaces and journeys for our core products and features by partnering with Product, Design, Research and Ops to uncover explicit and latent customer needs, then map business goals to those needs to define messaging across channels and touchpoints
• Craft compelling, prioritized value propositions that, through complexity, define message hierarchy, and decide where messages matter most across the journey
• Write product content at every fidelity—from prompts, labels, and error states to onboarding, notifications, and long-form help—explore multiple options, tone shifts, and manage risk and safety, explaining trade-offs with confidence
• Shape and evolve content systems, style guidelines, and reusable frameworks to scale consistent experiences across the platform
• Audit existing content for inclusivity, clarity, and tone, ensuring outputs align with Grow Therapy’s mission and voice
• Bring clarity to complex domains by translating healthcare jargon into approachable language; partner with Legal and Clinical early and often to align on compliant, human-centered solutions
• Work directly in Figma and product prototypes; plan research with product managers/designers/researchers to validate comprehension, trust, and usability
• Drive cross-functional alignment by facilitating workshops, making crisp recommendations, managing stakeholders, and documenting decisions as guidelines and best practices

Senior/Staff Content Designer

Revenue Operations

• Own the Revenue Operations Strategy: Design and implement a scalable revenue operations framework.
• Build and Lead a Team: Mentor and lead a growing team of revenue operations professionals focused on systems, analytics, and process excellence.
• Optimize the GTM Tech Stack: Oversee administration and evolution of HubSpot, plus related tools (e.g., Aircall,), ensuring cross-system integration and data accuracy.
• Drive Revenue Intelligence: Develop and maintain forecasting models, performance dashboards, and KPI frameworks to provide actionable insights to leadership.
• Enhance GTM Efficiency: Partner with functional leaders to identify bottlenecks, design process improvements, and ensure operational consistency across the customer lifecycle.

Director, Revenue Operations

• Grow Therapy is looking for a Sales Operations Associate. Reporting into our Senior Manager, Revenue Operations, you’ll work with leaders from multiple go-to-market, success, clinical, and technology teams.
• You’ll work primarily in Hubspot, troubleshooting workflows, building critical automations and refining current sales processes.
• Sales Leadership will rely on you for in-depth reporting, maintaining a very intricate Hubspot ecosystem and process improvement ideas.
• This role will be both collaborative project work and direct support of the teams.
• Day to day Hubspot management and support.
• Develop Workflow and Automation architecture and troubleshoot problems.
• Run the triage and provide timely solutions to Sales Help requests.
• Advanced knowledge of Hubspot reporting.
• Support Rev-Ops leadership on Cross Functional projects.
• Optimize existing Hubspot workflows and processes across the customer journey.
• Interpret sales data to identify areas of opportunity across the Sales teams.
• Support complex sales processes and new implementations.

Operations Associate – Sales

• Audit workflows systematically: Conduct detailed audits of credentialing, enrollment, and special projects to ensure compliance and efficiency.
• Perform pre-launch QA: Validate new processes and automations before launch, ensuring compliance with regulatory and business requirements.
• Document findings and track remediation: Create structured reports, recommend solutions, and monitor implementation progress to ensure accountability.
• Develop and maintain QA frameworks: Build standardized methodologies, audit templates, and KPIs to measure and improve quality.
• Analyze historical processes: Identify recurring inefficiencies and propose systemic solutions to prevent future rework.
• Support cleanup projects: Partner with cross-functional teams to remediate legacy process issues and align with payor expectations.
• Apply structured methodologies: Use Lean Six Sigma or equivalent approaches to drive process improvements that scale effectively.

Operations Associate, Credentialing Special Projects – Quality

Machine Learning Engineer

• Design, develop, and deploy a scalable search ranking algorithm to enhance and personalize user experience on the Grow Therapy platform.
• Collaborate with data scientists to define and extract relevant features from large datasets.
• Implement machine learning models for search ranking, including training, evaluation, and optimization.
• Develop and maintain data pipelines and infrastructure to support the continuous improvement of the search algorithm.
• A/B testing design and analysis of performance differences between existing and new model variations to ensure confidence in positive business outcome improvements.

Senior/Staff ML Engineer, Recommendations Systems

Business Operations

• Work closely with the Clinical team on initiatives and projects to monitor performance, validate outcomes, and identify improvement opportunities that can be leveraged strategically, clinically and operationally.
• Create scalable systems, automations, workflows and operational processes to support clinical quality operations.
• Track and maintain metrics to monitor progress against clinical OKRs.
• Identify and implement innovations to maximize quality, speed and efficiency of the Clinical Excellence team.
• Be part of a remote-friendly team of clinicians and operations team members, reporting directly to the Sr. Manager of Business Operations, Clinical.