Grow Therapy

Product Designer

• Design and ship internal tooling for our operations teams — building products that improve day-to-day workflows for internal specialists.
• Explore and design client-facing payment and insurance experiences — a mix of greenfield explorations and improvements to how clients understand and manage their healthcare costs.
• Collaborate cross-functionally with Product Management, Engineering, and Operations stakeholders to bring designs from exploration to implementation-ready specs.

Senior Product Designer – Contractor

Frontend Engineer

• Build and maintain our core design system used by both engineers and designers
• Develop scalable, reusable frontend components that power consistent, high-quality experiences
• Prototype and experiment rapidly to validate ideas before they are codified into the system
• Establish and drive best practices across accessibility, performance, localization, and responsiveness
• Improve UI consistency and reduce regressions through strong abstractions, testing, and tooling
• Partner with product and engineering teams to integrate design system components into their workflows
• Create clear documentation, guidelines, and governance to support adoption and extensibility
• Raise the bar for visual polish, interaction quality, and overall frontend craft
• Help shape an AI-forward development approach to accelerate and democratize frontend development

Operations

• Lead day-to-day ROI and HIM operations, ensuring consistent execution against defined KPIs
• Monitor operational performance, backlog, turnaround times, and quality metrics
• Drive operational improvements within existing workflows to improve KPI performance
• Perform root-cause analysis on operational issues and escalate systemic findings with clear data and context
• Serve as a subject matter expert in behavioral health record privacy, HIPAA, and ROI best practices
• Manage task assignment and capacity planning across W-2 and contract team members
• Reinforce standard work, SOPs, and quality controls across daily operations
• Support internal and external audits, compliance reviews, and issue remediation
• Lead the operational execution of special projects and pilots
• Coordinate cross-functionally with RCM, Support, Tech, and Clinical Teams to implement

Supervisor, Release of Information Operations

• Lead, coach, and mentor a team of Customer Operations Specialists to meet and exceed performance expectations
• Conduct regular 1:1s, provide ongoing feedback, and support individualized growth and development plans
• Support onboarding and continuous training to ensure alignment with Grow’s processes, tools, and values
• Foster a culture of accountability, collaboration, and empathy—especially when supporting sensitive provider or client needs
• Assist with hiring and performance management activities, including participating in interviews, providing hiring recommendations, supporting performance improvement plans, and partnering with Manager leadership on corrective actions and development decisions
• Monitor daily workflows and queues to ensure timely, accurate resolution of provider and client inquiries
• Ensure adherence to SOPs, documentation standards, and department policies
• Review and approve timecards and time-off requests in Rippling
• Partner with cross-functional teams (Billing, Credentialing, Tech Support, Product) to resolve complex or escalated cases
• Oversee schedules and real-time coverage, making adjustments as needed to maintain service levels
• Track and analyze team performance against key metrics, including OKRs and productivity KPIs
• Use data insights to coach individual contributors and improve overall team performance
• Prepare regular performance updates and insights for Manager or Senior Manager leadership
• Identify trends, friction points, and opportunities to improve workflows and operational efficiency
• Advocate for provider and client needs in partnership with Product, Operations, and Support teams
• Support rollout and communication of new tools, policies, and product updates to the Customer Ops team
• Ensure every interaction reflects Grow Therapy’s mission and commitment to high-quality care
• Proactively identify and escalate recurring customer pain points or systemic issues
• Support empathetic, transparent communication and handle escalations when needed
• Review and audit team work to ensure accuracy, professionalism, and empathy
• Partner with QA and Enablement teams to maintain high documentation standards and reduce error rates

Customer Operations Supervisor

QA Engineer

• Own and evolve Grow’s QA strategy to ensure high-quality, reliable experiences across the platform.
• Partner with Product and Engineering leadership to define quality standards for new features and large-scale launches.
• Scale automated and exploratory testing practices to keep pace with rapid product development.
• Establish clear release-readiness processes, in collaboration with product teams.
• Act as a quality leader and subject matter expert across teams, ensuring strong collaboration and shared ownership of quality.

QA Manager

Customer Success Manager

• Re-engage prospective and early-stage clients through timely, high-empathy outreach via phone, SMS, and email. This includes those who submitted inquiries but haven’t booked, canceled/no-showed their first session, or may be uncertain about their provider fit.
• Coach clients through key moments of decision-making, providing clarity on platform tools (e.g., messaging, rescheduling, rematching), addressing hesitation, and offering provider support options that meet their evolving needs.
• Document and track client interactions using tools like Intercom to maintain a clear record of communication, surface trends, and ensure timely follow-up throughout the client journey.
• Partner with internal teams including Clinical, Provider Operations, and Support to resolve issues quickly, share insights, and ensure a seamless handoff for escalated or complex cases.
• Champion continuous improvement by identifying recurring pain points or engagement barriers, advocating for client needs, and contributing to cross-functional efforts to enhance the overall care experience.

Client Success Specialist, Referrals

Accountant

• Own core accounting processes, including Revenue and Accounts Receivable, Payroll, and Accounts Payable, ensuring accuracy, timeliness, and compliance with GAAP.
• Execute and support month-end close activities, including preparing and maintaining accurate financial records and general ledger activity to support internal reporting and decision-making.
• Support financial audits and tax compliance, and provide necessary documentation and support.
• Partner closely with cross-functional teams to support growth initiatives and ensure accounting processes scale effectively with the business.
• Identify, recommend, and implement process improvements that increase efficiency and reliability.

Staff Accountant

• Manage and improve key workflows that increase the velocity of payor launches.
• Assist in pulling reports, analyzing trends, and turning insights into action.
• Track and monitor the health of payor launches, owning key metrics, flagging issues, and troubleshooting processes.
• Collaborate across teams like Credentialing, Billing, Growth, Customer Support, and Technology.