Groups Recover Together

Counselor

• Lead 3–4 one-hour group therapy sessions per day using a structured, evidence-based curriculum
• Facilitate group discussions using a “plug and play” approach from approved modalities within the clinical framework
• Collaborate with prescribers, care navigators, and recovery coaches
• Monitor member progress and document outcomes
• Support a positive, recovery-oriented environment for members
• Engage in local community outreach to promote Groups’ mission

Substance Use Counselor

Operations

• Lead, coach, and develop a multi-location team of Recovery Support Coordinators
• Supervise team members through regular touch bases, coaching sessions, and evaluations
• Oversee and optimize day-to-day operations across multiple sites
• Drive accountability for regional and state-level KPIs, including engagement, retention, census growth, financial performance, and employee satisfaction
• Ensure office coverage, schedule management, cross-site coordination, and procurement of supplies and equipment
• Conduct quality and compliance audits
• Lead launches, decommissioning, and transitions of office locations
• Partner with clinical leadership to deliver integrated, member-centered care
• Lead recruitment, hiring, and onboarding of Recovery Support Coordinators
• Track and analyze performance metrics and implement data-driven improvement plans
• Provide performance reports to state and regional leadership
• Maintain documentation in the EHR and other systems, including chart reviews and observations
• Support pilots, process improvements, special projects, and expansion initiatives
• Liaise with operational, clinical, and community stakeholders
• Engage in community outreach and education to strengthen partnerships and improve member access to resources
• Perform other duties as assigned

Recovery Operations Supervisor

Bilingual

• Facilitate rapid-access intakes and enhanced medical support during members’ early weeks of treatment
• Use telemedicine extensively to support members
• Overcome barriers faced by members early in recovery and prioritize member safety and treatment engagement
• Provide longitudinal maintenance care to a panel of members
• Provide coverage when provider colleagues are unavailable
• Support launches into new markets and geographies using knowledge of the Groups Recovery System and culture
• Partner with medical leadership to develop and deploy new medical service lines
• Adhere to clinical policies and procedures in the GRS Manual
• Determine medical necessity and treatment appropriateness
• Prescribe buprenorphine/naloxone and other approved withdrawal medications when appropriate
• Conduct intake shifts and rapid-access telemedicine intakes across multiple geographies
• Complete intake documentation accurately and efficiently
• Coordinate with community providers and transition new members into regular maintenance groups
• Maintain a panel of maintenance members and serve as their dedicated provider at monthly provider groups
• Meet with buprenorphine patients at least every 30 days
• Discuss medical issues by phone and email between monthly visits
• Conduct medically necessary individual sessions
• Maintain confidential, timely, HIPAA-compliant medical records
• Provide coverage for makeup groups and makeup 1:1 sessions
• Participate in rotating on-call urgent prescription coverage
• Facilitate access to the state prescription drug monitoring database
• Complete encounter documentation and sign prescriptions the same business day
• Manage sessions and clinical schedules
• Follow up on interprofessional communication
• Assist with onboarding and training new providers
• Pilot initiatives to improve early-treatment outcomes
• Perform other assigned duties

Bilingual Staff Provider – CARN-AP, PMHNP

• Lead 3–4 one-hour group therapy sessions per day using a structured, evidence-based curriculum
• Facilitate group discussions using approved modalities within the clinical framework
• Collaborate with prescribers, care navigators, and recovery coaches
• Monitor member progress and document outcomes
• Support a positive, recovery-oriented environment for members
• Engage in local community outreach to promote Groups’ mission

General

• Collaborate with a multidisciplinary care team to ensure the delivery of high-quality, member-centered care.
• Build trusted relationships with members to drive change and assist members in achieving their recovery goals.
• Assist members in identifying personal and treatment-related goals, providing individual coaching, coping skill support, and engagement in recovery activities.
• Support unengaged members to reengage in treatment services through intensive outreach interventions.
• Link members to healthcare, behavioral health, social service, and community-based resources; follow up to confirm needs are met.

Recovery Support Coordinator

• Conduct intake evaluations and initiate MAT (primarily buprenorphine-based treatment)
• Deliver care via telemedicine across multiple markets, expanding access to treatment
• Support patients intensively during weeks 1–4, ensuring safe and successful treatment initiation
• Collaborate with counselors, care teams, and medical leadership to transition patients into ongoing care
• Provide clinical coverage and support across provider teams as needed
• Contribute to new care model innovations and service line development

Access Provider – Part Time

• Lead 3–5 one-hour group therapy sessions per day
• Facilitate group discussions using a structured, evidence-based curriculum
• Collaborate with prescribers, care navigators, and recovery coaches
• Monitor member progress and document outcomes

Float Counselor

Payroll

• Prepare the bi-weekly payroll for W-2 employees and 1099 contractors, in several states within four different pay companies
• Coordinate with People Team for new hires, terminations, leaves of absence, to ensure accuracy
• Work with the regional and department leaders and supervisors to ensure timely approval of timecards
• Maintain earnings codes, pay codes, departments and locations within ADP
• Coordinate with the People Team and Finance on the maintenance of home locations and the transfer of employees from one location to another
• Initiate registration of the company in new states to begin withholding and remitting payroll taxes and unemployment insurance, as needed
• Be the liaison for all Workers Comp related billing and reporting
• Assist employees with payroll related questions and issues
• Ensure the accuracy of the benefits journal entries and ensure bills are paid timely
• Report on monthly payroll variances by location, versus budget/forecast and prior month (in coordination with FPA analyst and Controller)
• Assist in the reconciliation of payroll accounts (i.e. Payroll Liabilities, HSA Payable, 401K Payable, etc.)

Payroll Administrator

• Collaborate with a multidisciplinary care team including counselors, prescribers, and other cross-functional team members.
• Build trusted relationships with members to drive change and assist members in achieving their recovery goals.
• Assist members in identifying personal and treatment-related goals.
• Support unengaged members to reengage in treatment services.
• Manage referrals, releases of information (ROIs), and other documentation to facilitate smooth transitions of care.
• Deliver outstanding customer service to members, visitors, and community partners.
• Maintain accurate documentation in the electronic health record (EHR).

• Collaborate with a multidisciplinary care team—including counselors, prescribers, and other cross-functional team members—to ensure the delivery of high-quality, member-centered care.
• Build trusted relationships with members to drive change and assist members in achieving their recovery goals through empathy, motivational interviewing, and the use of lived experience (where applicable).
• Assist members in identifying personal and treatment-related goals, providing individual coaching, coping skill support, and engagement in recovery activities.
• Support unengaged members to reengage in treatment services through intensive outreach interventions.
• Support new members by introducing them to the Groups care model and supporting them through the transition to care through outreach and engagement efforts.
• Provide in-person, virtual, and telephonic support based on member and regional needs.
• Maintain a shared caseload, collaborating with the care team to ensure coordinated service delivery and removal of barriers to care.
• Support the completion of care pathways for members who are in special populations (i.e. members at the highest risk of disengagement or a poor outcome).
• Link members to healthcare, behavioral health, social service, and community-based resources; follow up to confirm needs are met.
• Assist members in navigating practical systems such as insurance, pharmacy, housing, and transportation, empowering them to advocate for their own needs.
• Manage referrals, releases of information (ROIs), and other documentation to facilitate smooth transitions of care.
• Serve as a community connector and advocate, promoting recovery-positive language, reducing stigma, and fostering inclusion within community networks.
• Become an expert in local community resources and recovery networks.
• Maintain accurate, timely, and compliant documentation in the electronic health record (EHR).
• Assist clinicians, providers, and members with treatment-related tasks, including prescription management, toxicology submissions, prescription coordination, appointment scheduling, and responding to member inquiries via various communication channels (phone, SMS, email, chat, etc.).
• Participate in weekly interdisciplinary team meetings and ongoing continuing education as required.

• Lead 3–4 one-hour group therapy sessions per day using a structured, evidence-based curriculum.
• Facilitate group discussions using a “plug and play” approach from approved modalities to meet members where they are within the guardrails of our clinical framework.
• Collaborate with prescribers, care navigators, and recovery coaches.
• Monitor member progress and document outcomes.
• Support a positive, recovery-oriented environment for members.
• Engage in local community outreach to promote Groups’ mission.

• Responsible for preparing and submitting medication prior authorization requests and renewals.
• Investigate and resolve payer responses; communicate outcomes to appropriate teams; document actions in the EMR.
• Coordinate administrative duties such as prescription creation, attendance, payment collection, etc., as part of the Safety Net Program, and ensure program protocols are followed.
• Monitor and ensure procedural compliance for virtual Direct Observed Toxicology collections via oral swabs, troubleshooting and escalating issues as they arise.
• Responsible for accurate and timely entry of toxicology results, including confirmatory and state-specific (e.g., Kentucky) results.
• Collaborate with field clinical & operational teams to investigate and resolve workflow or data discrepancies.
• Maintain accurate medication records and compliance by processing prescription cancellations as needed.
• Ensure Accuracy in Data Management.
• Audit and maintain member information within the EMR system to ensure data integrity and compliance.
• Identify and communicate process improvement initiatives to enhance member care.
• Provide flexible and responsive support to Care Teams with additional administrative duties as assigned.
• Support clinical and operational scheduling, including staff and group coverage assignments.
• Provide timely, professional communication to internal teams, members, and external partners.

Operations Support Coordinator

• Facilitating group therapy sessions for clients.
• Familiarizing with and utilizing our evidence-based curriculum guides and training.
• Providing detailed feedback and maintaining clinical progress notes on clients.
• Counseling one-on-one with clients, when deemed necessary.
• Participating in our community research and public health partners’ research and data collection efforts.
• Formulating and maintaining treatment plans for each client served.
• Collaborating with community partners and our providers on case management and care coordination efforts.
• Adhering to professional and ethical work standards, enforcing appropriate counselor/client boundaries.
• Managing group dynamics and problem behavior with strong, professional judgement and in a way that does not jeopardize group integrity.
• Maintaining compliance with federal, state and local regulations for licensing and billing purposes.
• Attending and engaging in regular training, company meetings, monthly counselor consultation, and supervision as necessary.

Strategy

• Lead GRT's application process to become a Medicaid QE in all operating states where eligible
• Oversee the implementation of SOAR training for designated staff across all operating states
• In partnership with GRT's medical and product leadership, develop, implement, and maintain a standardized medical frailty documentation protocol
• Lead the development and implementation of systems, workflows, and member support strategies designed to help eligible members meet state Medicaid requirements
• Support GRT's Government Affairs team by assisting with tracking federal and state legislation
• Collaborate with the Government Affairs Team in translating policy developments into actionable operational updates
• In partnership with the Product Team, design and maintain an internal tracking system to identify members at risk of losing Medicaid coverage
• In partnership with the Learning and Development Team, develop and deliver training and educational resources for entitlement staff, counselors, and clinical providers on QE processes and SSDI/SSI application assistance
• Develop and maintain a comprehensive evaluation framework that measures coverage retention, redetermination outcomes and reasons for Medicaid disenrollment.

Substance Use Counselor

Recovery Operations Supervisor

Bilingual Staff Provider – CARN-AP, PMHNP

Substance Use Counselor

Recovery Support Coordinator

Access Provider – Part Time

Float Counselor

Payroll Administrator

Recovery Support Coordinator

Recovery Support Coordinator

Substance Use Counselor

Operations Support Coordinator

Substance Use Counselor

Substance Use Counselor

Associate Director – Medicaid Entitlement & Coverage Strategy