Recovery Operations Supervisor

Groups Recover Together

Recovery operations supervisor overseeing multi-site support services at Groups, an outpatient substance use disorder treatment provider. Leading teams, KPIs, care coordination, and regional expansion.

Posted 8/21/2026full-timeGreensburg • 🇺🇸 United StatesMid-LevelSenior💰 $75,190 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in operations management, team leadership, and performance analysis, with a strong focus on driving accountability for KPIs and ensuring compliance in a multi-location environment. Proficient in utilizing EHR systems and data reporting tools to enhance service delivery and member-centered care.

Highest-signal resume keywords

Operations ManagementTeam LeadershipEHR Systems ProficiencyData ReportingKPI Accountability

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operations ManagementCase ManagementCare CoordinationPerformance Metrics AnalysisQuality AuditsRecruitment and HiringOnboardingCommunity OutreachProcurementProcess Improvement

Soft Skills

CoachingCommunicationCollaborationProblem-SolvingFlexibility

Tools & Technologies

Google WorkspaceEHR SystemsTableauDigital Collaboration Tools

Certifications & Qualifications

State Certification for Peer Support SpecialistsCPR/First Aid Certification

Industry Keywords

Recovery Support CoordinationMember-Centered CareEngagementRetentionCensus GrowthFinancial PerformanceEmployee Satisfaction

Tech Stack

Tools & technologies

Tableau

About the role

Key responsibilities & impact

Lead, coach, and develop a multi-location team of Recovery Support Coordinators
Supervise team members through regular touch bases, coaching sessions, and evaluations
Oversee and optimize day-to-day operations across multiple sites
Drive accountability for regional and state-level KPIs, including engagement, retention, census growth, financial performance, and employee satisfaction
Ensure office coverage, schedule management, cross-site coordination, and procurement of supplies and equipment
Conduct quality and compliance audits
Lead launches, decommissioning, and transitions of office locations
Partner with clinical leadership to deliver integrated, member-centered care
Lead recruitment, hiring, and onboarding of Recovery Support Coordinators
Track and analyze performance metrics and implement data-driven improvement plans
Provide performance reports to state and regional leadership
Maintain documentation in the EHR and other systems, including chart reviews and observations
Support pilots, process improvements, special projects, and expansion initiatives
Liaise with operational, clinical, and community stakeholders
Engage in community outreach and education to strengthen partnerships and improve member access to resources
Perform other duties as assigned

Requirements

What you’ll need

Associate’s degree in Social Services, Human Services, Psychology, Business, or related field required, or equivalent combination of education and experience
Minimum of three (3) years of experience in operations management, case management, or care coordination
State certification or licensure to manage peer support specialists, where applicable
Experience with EHR systems, data reporting, and digital collaboration tools
Proficiency with Google Workspace (Docs, Sheets, Drive, Email), EHR systems, and data tools such as Tableau
Must meet all state and job-related pre-employment requirements, which may include fingerprinting, criminal background check, drug testing, CPR/First Aid certification, health screening and/or TB Test
Ability to travel up to 40–60% within the assigned region; rarely overnight
Valid driver’s license and reliable transportation required
Access to reliable internet with minimum 50M download / 10M upload and stable WiFi connection
Ability to work evenings or flexible hours as needed

Benefits

Comp & perks

Hybrid work arrangement
Professional development through structured onboarding, goal setting, coaching, and continuous training
Schedule: Monday–Friday, 9:00 AM–5:00 PM
Reliable internet and stable WiFi access for remote or hybrid work