Groups Recover Together

Counselor

• Lead 3–4 one-hour group therapy sessions per day using a structured, evidence-based curriculum.
• Facilitate group discussions using a “plug and play” approach from approved modalities to meet members where they are within the guardrails of our clinical framework.
• Collaborate with prescribers, care navigators, and recovery coaches.
• Monitor member progress and document outcomes.
• Support a positive, recovery-oriented environment for members.
• Engage in local community outreach to promote Groups’ mission.

Substance Use Counselor

Operations

• Responsible for preparing and submitting medication prior authorization requests and renewals.
• Investigate and resolve payer responses; communicate outcomes to appropriate teams; document actions in the EMR.
• Coordinate administrative duties such as prescription creation, attendance, payment collection, etc., as part of the Safety Net Program, and ensure program protocols are followed.
• Monitor and ensure procedural compliance for virtual Direct Observed Toxicology collections via oral swabs, troubleshooting and escalating issues as they arise.
• Responsible for accurate and timely entry of toxicology results, including confirmatory and state-specific (e.g., Kentucky) results.
• Collaborate with field clinical & operational teams to investigate and resolve workflow or data discrepancies.
• Maintain accurate medication records and compliance by processing prescription cancellations as needed.
• Ensure Accuracy in Data Management.
• Audit and maintain member information within the EMR system to ensure data integrity and compliance.
• Identify and communicate process improvement initiatives to enhance member care.
• Provide flexible and responsive support to Care Teams with additional administrative duties as assigned.
• Support clinical and operational scheduling, including staff and group coverage assignments.
• Provide timely, professional communication to internal teams, members, and external partners.

Operations Support Coordinator

• Facilitating group therapy sessions for clients.
• Familiarizing with and utilizing our evidence-based curriculum guides and training.
• Providing detailed feedback and maintaining clinical progress notes on clients.
• Counseling one-on-one with clients, when deemed necessary.
• Participating in our community research and public health partners’ research and data collection efforts.
• Formulating and maintaining treatment plans for each client served.
• Collaborating with community partners and our providers on case management and care coordination efforts.
• Adhering to professional and ethical work standards, enforcing appropriate counselor/client boundaries.
• Managing group dynamics and problem behavior with strong, professional judgement and in a way that does not jeopardize group integrity.
• Maintaining compliance with federal, state and local regulations for licensing and billing purposes.
• Attending and engaging in regular training, company meetings, monthly counselor consultation, and supervision as necessary.

Strategy

• Lead GRT's application process to become a Medicaid QE in all operating states where eligible
• Oversee the implementation of SOAR training for designated staff across all operating states
• In partnership with GRT's medical and product leadership, develop, implement, and maintain a standardized medical frailty documentation protocol
• Lead the development and implementation of systems, workflows, and member support strategies designed to help eligible members meet state Medicaid requirements
• Support GRT's Government Affairs team by assisting with tracking federal and state legislation
• Collaborate with the Government Affairs Team in translating policy developments into actionable operational updates
• In partnership with the Product Team, design and maintain an internal tracking system to identify members at risk of losing Medicaid coverage
• In partnership with the Learning and Development Team, develop and deliver training and educational resources for entitlement staff, counselors, and clinical providers on QE processes and SSDI/SSI application assistance
• Develop and maintain a comprehensive evaluation framework that measures coverage retention, redetermination outcomes and reasons for Medicaid disenrollment.

Associate Director – Medicaid Entitlement & Coverage Strategy

Bilingual

• Assist in conducting intakes.
• Monitor patients' clinical progress at regular group counseling sessions.
• Participate by answering questions and managing patients’ medication dosing.
• Authorize patients' prescriptions during monthly visits with patient panels.
• Complete all notes and reporting in Groups EMR system within required timeline.

Bilingual 1099 Provider, CARN-AP

General

• Lead 3–4 one-hour group therapy sessions per day using a structured, evidence-based curriculum.
• Facilitate group discussions using a 'plug and play' approach from approved modalities to meet members where they are within the guardrails of our clinical framework.
• Collaborate with prescribers, care navigators, and recovery coaches.
• Monitor member progress and document outcomes.
• Support a positive, recovery-oriented environment for members.
• Engage in local community outreach to promote Groups’ mission.

Licensed Clinical Social Worker

• Collaborate with a multidisciplinary care team—including counselors, prescribers, and other cross-functional team members—to ensure the delivery of high-quality, member-centered care.
• Build trusted relationships with members to drive change and assist members in achieving their recovery goals through empathy, motivational interviewing, and the use of lived experience (where applicable).
• Assist members in identifying personal and treatment-related goals, providing individual coaching, coping skill support, and engagement in recovery activities.
• Support unengaged members to reengage in treatment services through intensive outreach interventions.
• Support new members by introducing them to the Groups care model and supporting them through the transition to care through outreach and engagement efforts.
• Provide in-person, virtual, and telephonic support based on member and regional needs.
• Maintain a shared caseload, collaborating with the care team to ensure coordinated service delivery and removal of barriers to care.
• Support the completion of care pathways for members who are in special populations (i.e. members at the highest risk of disengagement or a poor outcome).
• Link members to healthcare, behavioral health, social service, and community-based resources; follow up to confirm needs are met.
• Assist members in navigating practical systems such as insurance, pharmacy, housing, and transportation, empowering them to advocate for their own needs.
• Manage referrals, releases of information (ROIs), and other documentation to facilitate smooth transitions of care.
• Serve as a community connector and advocate, promoting recovery-positive language, reducing stigma, and fostering inclusion within community networks.
• Become an expert in local community resources and recovery networks.

Recovery Support Coordinator

• Coach clinical staff on managing complex cases, improving their independent, clinical skills and adhering to clinical policies and procedures.
• Provide direct/in-person clinical oversight and support on a regular basis.
• Drive great clinical outcomes for our members by performance managing substance abuse counselors to meet the organization’s companywide key performance indicators.
• Conduct individual and group clinical supervision to develop skills and drive performance improvement (and document as appropriate).
• Conduct direct observation of counseling services (intake and group) to provide appropriate feedback and coaching to staff.
• Partner with the Regional Director to ensure all day to day functions run smoothly in order to deliver high quality care.
• Address quarterly chart review trends and provide additional training/support, as needed, to ensure clinical documentation meets internal and external expectations.
• Ensure clinical documentation is submitted in a timely manner.
• Assist in preparations for site audits (e.g., state licensing, accreditation, managed care).
• Provide Counselor coverage (PTO or illness) or other direct clinical services as appropriate or assigned.
• Participate in the interview process for Counselors.
• Perform quarterly/annual performance reviews for Clinical Staff and manage HR issues, working with State Director, HR and Clinical Director.
• Help roll out new clinical protocols and product offerings.
• Identify and act on opportunities for improved performance.
• Participate in Quality & Compliance related initiatives as appropriate.
• Ensure all new Counselors are trained effectively and fully understand the organization’s treatment model, policies & procedures, and values.
• Identify staff training needs to meet quality goals and ensure those needs are met.
• Support development of local or central training content, as subject matter expert.
• Support successful launch of new locations, including hiring, community outreach, and demand generation.
• Deliver structured and effective onboarding for new employees that both conveys technical knowledge and imparts culture.
• Establish Groups as a respected & positive presence in the community.
• Help deliver training, as needed.
• Represent the organization in meetings and events, as the clinical expert or lead.
• Assist Clinical Directors with implementing new clinical protocols and initiatives.
• Accountable for clinical outcomes and related KPIs in assigned region and for optimizing clinical KPIs.
• Work collaboratively with the providers and Regional Medical Director.
• Ability to work remotely with regular and required travel to offices.
• Other duties as assigned.

Associate Clinical Supervisor

• Lead 3–4 one-hour group therapy sessions per day using a structured, evidence-based curriculum
• Facilitate group discussions using a “plug and play” approach from approved modalities
• Collaborate with prescribers, care navigators, and recovery coaches
• Monitor member progress and document outcomes
• Support a positive, recovery-oriented environment for members
• Engage in local community outreach to promote Groups’ mission

• Unlock great clinical outcomes for our members by adhering to Groups Recovery System and providing consistent, high quality counseling activities.
• Conduct intake assessments to evaluate individuals’ appropriateness for our program.
• Complete clinical assessments as assigned each day
• Provide individual support, as needed, such as crisis intervention, referrals to other resources, liaising with outside parties involved in the member’s treatment and coordinating with the Care Navigators.
• Utilize our custom EMR to document members’ progress in a manner that is efficient and value-added, fully digitized, and never bureaucratic and ensure all clinicians in office follow suit.
• Partner with providers to evaluate appropriateness of treatment for every member who enters our program.
• In charge of all compliance activities associated with member admission requirements and corresponding documentation
• Participate in internal and external training required for upkeep of licensure.
• Responsible for documenting care coordination needs handled by Care Navigator.
• Participate as representative of the treatment team that discusses difficult members
• Performs other duties as assigned

Licensed Clinical Social Worker – Admissions

• Support the delivery of high-quality care
• Achieve quality goals and help implement new clinical protocols and initiatives
• Serve as a role model, reflecting the organization’s treatment philosophy, goals and policies
• Manage a team of 6-10 counselors across multiple offices
• Coach clinical staff on managing complex cases and adhering to clinical policies
• Provide direct clinical oversight and support on a regular basis
• Drive great clinical outcomes for members by performance managing substance abuse counselors
• Conduct individual and group clinical supervision
• Conduct direct observation of counseling services to provide feedback and coaching
• Partner with the Regional Director to ensure day to day functions run smoothly
• Address quarterly chart review trends
• Ensure clinical documentation is submitted in a timely manner
• Assist in preparations for site audits
• Provide Counselor coverage or other direct clinical services as needed
• Participate in the interview process for Counselors
• Perform quarterly/annual performance reviews for Clinical Staff and manage HR issues
• Support development of training content and successful launch of new locations

Clinical Supervisor

• Lead 3–4 one-hour group therapy sessions per day using a structured, evidence-based curriculum
• Facilitate group discussions using a “plug and play” approach from approved modalities to meet members where they are within the guardrails of our clinical framework
• Collaborate with prescribers, care navigators, and recovery coaches
• Monitor member progress and document outcomes
• Support a positive, recovery-oriented environment for members
• Engage in local community outreach to promote Groups’ mission

• Provide operational leadership for a team of up to 10–12 direct reports (Operations Support Coordinators, Senior Operations Support Coordinators, and/or Operations Supervisors)
• Partner with leadership to establish, monitor, and achieve key performance indicators (KPIs)
• Oversee day-to-day operational execution, including reporting and issue resolution
• Collaborate with Operations Supervisors and the Director to identify and implement workflow improvements
• Lead and manage special projects and strategic initiatives from planning through execution

Substance Use Counselor

Operations Support Coordinator

Substance Use Counselor

Substance Use Counselor

Associate Director – Medicaid Entitlement & Coverage Strategy

Bilingual 1099 Provider, CARN-AP

Licensed Clinical Social Worker

Recovery Support Coordinator

Associate Clinical Supervisor

Substance Use Counselor

Substance Use Counselor

Licensed Clinical Social Worker – Admissions

Clinical Supervisor

Substance Use Counselor

Associate Operations Director – Integrated Care