Great American Insurance Group

Technical Product Manager

• Develop and maintain the product roadmap aligned with business goals and customer needs
• Conduct market research and competitive analysis as needed
• Gather and prioritize product requirements with stakeholders
• Translate business needs into technical specifications and user stories
• Define and drive product strategy aligned with business objectives and long-term technical innovation
• Evaluate emerging technologies, architecture decisions, and integration approaches as needed
• Oversee the product development lifecycle from concept to launch
• Partner with engineering teams for timely feature and enhancement delivery
• Communicate product vision, strategy, and progress to stakeholders
• Advocate for intuitive, user-friendly, high-quality products
• Conduct usability testing and gather user feedback with the UX team
• Make informed decisions about product architecture, design, and implementation
• Partner with engineering teams to resolve technical challenges
• Track and analyze product performance metrics and optimize performance
• Minimize dependencies and align stakeholder teams on objectives and timelines
• Foster collaboration and coordinate cross-functional teams for successful product launches
• Perform other duties as assigned

Technical Product Manager – API

Claims Specialist

• Manage an inventory of bodily injury claims to evaluate compensability and liability
• Plan and conduct claim investigations to confirm coverage and determine liability, compensability, and damages
• Determine and negotiate appropriate claim settlements and reserves within prescribed authority
• Attend arbitrations, mediations, depositions, or trials as needed
• Convey moderately complex coverage and settlement information to insureds, claimants, and external partners
• Authorize payments within assigned authority limits and ensure timely payment
• Maintain accurate and detailed claim files, including correspondence, reports, and settlement agreements
• Perform other duties as assigned

Senior Claims Representative, Bodily Injury

• Manage an inventory of claims to evaluate compensability and liability
• Conduct claim investigations to confirm coverage and determine liability, compensability, and damages
• Determine and potentially negotiate claim settlements and reserves within prescribed authority
• Attend arbitrations, mediations, depositions, or trials as needed
• Convey routine to moderately complex coverage and settlement information to insureds, claimants, and external partners
• Authorize payments within assigned authority limits and ensure timely payment
• Maintain accurate and detailed claim files, including correspondence, reports, and settlement agreements
• Perform other duties as assigned

Claims Representative, Medical Only

Human Resources

• Investigating losses
• Analyzing coverage, determining compensability and benefits
• Establishing reserves and negotiating settlements
• Conducting face-to-face meetings with claimants and insureds
• Preparing large loss reports to both internal and external audiences
• Attending settlement conferences, pre-trials and trials as assigned
• Working closely with defense attorneys and other vendors including medical case management, surveillance, etc.

Field Claims Specialist – Workers' Compensation

Data Analyst

• Protect compliance and minimize financial exposure by detecting, triaging, and resolving processing errors with rigor and speed, prioritizing items with imminent cutoff impacts, communicating status and decisions to stakeholders, and identifying and implementing prevention measures that reduce error incidence over time.
• Monitor, prioritize, analyze, and resolve daily error feeds/queues, keeping stakeholders informed of progress.
• Coordinate with upstream/downstream teams to implement fixes and champion prevention initiatives Ensure timely, accurate, and compliant implementation of Crop Insurance requirements by proactively tracking changes, coordinating cross-functional delivery, validating technical changes with rigorous testing, communicating downstream impacts to stakeholders, and keeping the knowledge base and documentation current.
• Draft clear technical specifications referencing record layouts, field definitions, validations, and cross-field rules.
• Author test plans/cases (positive/negative, regression) and document results.
• Maintain knowledge base and system documentation.
• Facilitate demos or reviews with IT and business teams.
• Leverage SQL effectively to access, analyze, and validate data by writing accurate, efficient queries; applying appropriate performance techniques; and continuously improving data quality, insight delivery, and business outcomes.
• Write intermediate to advanced SQL queries, with security and optimization given the highest attention.
• Validate and reconcile data across multiple sources and business expectations.
• Troubleshooting data discrepancies, quality, and/or performance issues.
• Document query logic and assumptions clearly.
• Develop reusable query assets for recurring analysis or reporting.
• Deliver reliable, responsive, and compliant customer support by managing and prioritizing requests, resolving user issues and questions, improving self-service resources, and analyzing trends to proactively reduce incidents and improve customer experience and business outcomes.
• Manage request queues, discussions, and workflows.
• Serve as point-of-contact for key business partners; manage expectations and timelines.
• Solve issues and requests for responsibility areas.
• Drive automation and AI-assisted triage where appropriate.

Senior Data Business Analyst

Consultant

• Provide technically competent Loss Control Services in accordance with company policies
• Manage a state-wide territory in Connecticut
• Originates and manages all service account activities
• Conducts surveys and services commercial risks for workers' compensation coverage
• Conducts loss control services and training for customers
• Participates in team activities to help retain accounts
• Maintains specialized knowledge of company manuals, procedures, and relevant codes

Senior Loss Control Consultant

• Manages a large inventory of highly complex claims to evaluate compensability/liability
• Strategically orchestrates and leads comprehensive claims investigations to confirm coverage and to determine liability, compensability and damages
• Analyzes and negotiates appropriate claim settlements/reserves within prescribed authority
• May attend arbitrations, mediations, depositions, or trials
• Conveys highly complex information regarding coverage and settlements to insureds, claimants, and external partners
• Authorizes payments in accordance with assigned authority limit, ensuring timely disbursement
• Maintains accurate and detailed claim files, including all correspondence, reports, and settlement agreements
• May have responsibility for performance and coaching of staff and may have a participatory role in decisions regarding talent selection, development, and performance management for direct reports
• Performs other duties as assigned.

Senior Claims Specialist

Recruitment

• Source candidates through various recruiting channels including web tools, college recruiting, networking and referrals
• Actively recruit and interview qualified talent to meet business needs
• Review and evaluate applicant’s work history, education, training and other qualifications
• Conduct recruiting strategy meetings with hiring managers
• Assist with managing the on-boarding process for all new employees including pre-employment screening, coordinating offer letters, and travel arrangements
• Develop behavioral based and competency-based interview questions to assist in the selection process
• Conduct new hire orientation and coordinate new hire and pre-hire paperwork
• Perform other duties as assigned

Corporate Recruiter

• Manages a large inventory of complex claims to evaluate compensability/liability
• Plans and conducts complex claims investigations to confirm coverage and to determine liability, compensability and damages
• Analyzes and negotiates appropriate claim settlements/reserves within prescribed authority
• May attend arbitrations, mediations, depositions, or trials
• Conveys complex information regarding coverage and settlements to insureds, claimants, and external partners
• Authorizes payments in accordance with assigned authority limit and ensures payments are made in a timely manner
• Maintains accurate and detailed claim files, including all correspondence, reports, and settlement agreements
• May have responsibility for performance and coaching of staff and may have a participatory role in decisions regarding talent selection, development, and performance management for direct reports
• Performs other duties as assigned

Claims Specialist – Bodily Injury

Technical Project Manager

• Enable Agile teams to effectively adopt Scrum and Agile practices, fostering collaboration, self-organization, and continuous value delivery.
• Facilitate Scrum ceremonies, PI planning, and delivery tracking while removing impediments and driving continuous improvement through metrics and transparency.
• Partner with Product Owners, stakeholders, and leadership to align priorities, manage risks, and ensure successful delivery of business value.
• Support organizational Agile transformation through coaching, mentoring, talent development, performance management, and promotion of Agile culture and best practices.
• Develop and maintain executive-level dashboards, scorecards, and status reports to provide transparent visibility into delivery progress, risks, dependencies, and business outcomes.
• Facilitate regular portfolio, program, and operational reviews with leadership to ensure alignment, communicate progress, address risks, and drive informed decision-making.
• Partnering closely with AI Hub , architects, platform teams, and IT stakeholders to frame opportunities and guide work through appropriate governance and delivery paths.
• Partners with workstream leads to balance innovation with pragmatism and ensuring capabilities are embedded into real IT workflows rather than treated as standalone experiments.
• Responsible for coordinating cross ‑ functional engagement to accelerate responsible experimentation.