Senior Claims Specialist

Great American Insurance Group

Senior Claims Specialist managing complex claims with thorough investigations and analyses. Requires extensive insurance knowledge and experience in property and casualty claims handling.

Posted 7/30/2026full-timeRemote • Illinois • 🇺🇸 United StatesSenior💰 $101,000 - $137,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expert knowledge of insurance policies, coverage, and claims handling procedures, with a strong ability to analyze, negotiate, and resolve complex claims. Proven leadership in managing staff performance and maintaining compliance with industry laws and regulations.

Highest-signal resume keywords

Claims InvestigationNegotiation SkillsInsurance Policy ExpertiseAnalytical SkillsLeadership and Coaching

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims HandlingCompensability AnalysisSettlement NegotiationClaims File ManagementRisk ManagementFinancial AnalysisRegulatory ComplianceProblem-SolvingCaseload OrganizationConfidential Information Management

Soft Skills

Interpersonal SkillsCommunication SkillsRelationship BuildingDiscretion

Certifications & Qualifications

Bachelor’s DegreeAssociate in Claims (AIC)

Industry Keywords

Property and Casualty ClaimsClaims SettlementLiability AssessmentArbitrationMediationDepositionsTrial PreparationClaims ProceduresInsurance RegulationsPerformance Management

About the role

Key responsibilities & impact

Manages a large inventory of highly complex claims to evaluate compensability/liability
Strategically orchestrates and leads comprehensive claims investigations to confirm coverage and to determine liability, compensability and damages
Analyzes and negotiates appropriate claim settlements/reserves within prescribed authority
May attend arbitrations, mediations, depositions, or trials
Conveys highly complex information regarding coverage and settlements to insureds, claimants, and external partners
Authorizes payments in accordance with assigned authority limit, ensuring timely disbursement
Maintains accurate and detailed claim files, including all correspondence, reports, and settlement agreements
May have responsibility for performance and coaching of staff and may have a participatory role in decisions regarding talent selection, development, and performance management for direct reports
Performs other duties as assigned.

Requirements

What you’ll need

Bachelor’s Degree in Business Administration, Risk Management and Insurance, Finance, or a related field or equivalent experience
Generally, a minimum of 13 years of experience in property and casualty claims handling
Completion of or continuing progress toward a professional designation preferred, such as Associate in Claims (AIC)
Excellent analytical, negotiation, and problem-solving skills
Demonstrates expert knowledge of insurance policies, coverage, and claims handling procedures
Maintains and leverages knowledge of industry laws and regulations
Advanced ability to organize and prioritize caseloads, ensuring timely resolution of claims
Excellent interpersonal and communication skills with the ability to build relationships and lead negotiations
Proven ability to handle confidential information with discretion
Recognized as a subject matter expert within the company, potentially operating at a peer level to management.

Benefits

Comp & perks

medical, dental, and vision coverage
wellness plans
parental leave
adoption assistance
tuition reimbursement
Paid Time Off
paid holidays
401(k) plan with company match
employee stock purchase plan
commuter benefits