GRAIL

Operations

• Serve as the primary process owner for product labeling operations activities within the Quality Management System (QMS).
• Establish, maintain, and improve product labeling processes, procedures, and infrastructure (including electronic labeling systems, proofing, and physical and electronic distribution controls).
• Establish and maintain labeling specifications and source artwork files (printed and electronic).
• Ensure all product label claims are substantiated through the Design History File in partnership with Regulatory, Design Quality, and Research, Design, and Operations teams.
• Partner with Marketing and Regulatory teams to align product labeling controls with advertising/promotional labeling controls.
• Initiate and support Veeva change control workflows for product labeling specifications which evaluate design history file (DHF) and risk management file (RMF) impacts.
• Maintain inspection-ready product labeling documentation and traceability between product labeling, risk files, and technical documentation.
• Ensure only current, approved product labels are distributed in print and electronically.
• Drive cross-functional alignment and governance for labeling, ensuring Regulatory, Legal, and Clinical Study content oversight and compliant execution.
• Manage label verification and validation, including proof review, barcode functionality, and compliance with UDI, GUDID, and GS1 requirements.
• Provide direction to cross-functional teams on product labeling compliance requirements.
• Align global core product labeling with regional requirements while supporting local adaptations for major markets.
• Represent the Product Labeling Program as Subject Matter Expert during audits and inspections.
• Monitor global regulatory changes and lead labeling process updates to maintain compliance that is aligned with our Commercial strategy.

Associate Director, Quality Labeling Operations

Consultant

• Be part of a best-in-class commercial organization.
• Report directly to a GRAIL District Manager.
• Prospect and target primary care practices in your territory to generate interest in Galleri and identify/onboard early adopter customers.
• Represent a diverse team of professionals to enhance our competitiveness and innovation.
• Be part of a team and collaborate with internal stakeholders to succeed in creating a new paradigm in cancer screening.
• Work with executive sales leadership, marketing, customer service, billing, and other customer-facing functions to provide “on the ground” feedback that will help shape our strategies and execution plans.
• Develop and implement a business plan to support your territory’s growth.
• Demonstrate and leverage a deep understanding of the Laboratory Developed Test (LDT) market, competitive landscape and current cancer screening options, in the effective execution of sales activities and growth.
• Meet or exceed sales goals by increasing breadth and depth of prescribing, maximize the impact of promotional budgets, and execute the national sales strategy in accordance with GRAIL standards and management expectations.
• Identify opportunities in the marketplace, share best practices, and proactively communicate successful selling strategies to peers, management, cross-functional partners, and members of the Commercial Team Manage implementation of all promotional activities to support sales and marketing strategies, in accordance with high industry standards and company policies.
• Collaborate with Medical Science Liaisons (MSLs) to educate providers on the science and studies that support MCED technology, and build relationships with Key Opinion Leaders.

GRAIL Galleri Consultant 2

• Develop and execute a business plan to drive territory growth and meet or exceed sales goals.
• Expand breadth and depth of prescribing, optimize promotional budgets, and execute the national sales strategy in line with GRAIL standards.
• Prospect and target primary care practices to generate interest in Galleri and identify/onboard early adopters.
• Represent and collaborate with a diverse, cross-functional team to enhance competitiveness and innovation.
• Partner with internal stakeholders (sales leadership, marketing, customer service, billing, and other customer-facing teams) to provide field insights that shape strategy and execution.
• Identify market opportunities, share best practices, and communicate successful selling approaches with peers, management, and the Commercial Team.
• Implement promotional activities that support sales and marketing strategies in compliance with industry standards and company policies.
• Collaborate with Medical Science Liaisons (MSLs) to educate providers on the science behind MCED technology and build relationships with Key Opinion Leaders.
• Manage complex customer accounts by engaging healthcare providers, administrators, and clinical staff through advanced consultative selling and solution-oriented discussions.
• Lead high-level product conversations, clinical education sessions, and value-based presentations tailored to specific therapeutic and operational needs.
• Apply in-depth knowledge of diagnostic tools, laboratory processes, and clinical applications to support informed decision-making among customers.
• Analyze territory performance trends, competitive dynamics, and customer behavior to shape strategy and identify growth opportunities.
• Maintain accurate customer documentation within the CRM system.
• Build and sustain long-term customer relationships by providing consistent follow-up, operational support, and clinically relevant insights.
• Ensure that all sales activities comply with legal requirements, company policies, and healthcare industry standards.

GRAIL Galleri Consultant 1

Customer Support

• Provide advanced support for activities across business areas or groups
• Review all documentation related to the work area and collaborates with stakeholders to identify areas for process improvement
• Contribute towards best practice methods and procedures on new assignments
• Work on assignments requiring considerable judgment and initiative
• Understand implications of work and makes recommendations for solutions
• Gather and analyzes information to identify and solve problems that arise with minimal guidance
• Use knowledge of team interdependencies to impact achievement of objectives
• Develop specialized skills through job-related training and considerable on-the-job experience
• Apply in-depth skills and understanding in multiple processes and procedures to carry out assignments or develop skills in a single area
• Impact own team and other teams whose work activities are closely related
• Suggest improvements to existing processes and solutions to improve the efficiency of the team
• Network with peers and internal partners and may interact across functional areas
• Informal team leader, providing work direction to others

Customer Service Specialist – Sample Management

QA Engineer

• Leads engineering analyses of inspection and production data to assess product performance, identify quality issues, and recommend actions within defined procedures.
• Conducts quality investigations, including root cause analysis, documentation, and assisting in the development and implementation of corrective and preventive actions.
• Develops or updates qualification and inspection criteria, quality procedures, and documentation in alignment with established quality assurance standards and engineering requirements.
• Collaborates with technicians and cross-functional partners to ensure inspection activities and product evaluations align with specifications, drawings, and quality expectations.
• Evaluates nonconforming materials by reviewing defect information, assessing potential impact, and coordinating disposition activities with quality or engineering personnel.
• Responsible for supplier quality activities by reviewing incoming inspection results, documenting issues, and supporting supplier corrective action processes.
• Prepares technical reports, data summaries, and quality records to support audits, internal reviews, and ongoing compliance with company methods and regulatory requirements.
• Makes decisions for quality planning and continuous improvement efforts by identifying trends, providing input on process enhancements, and applying quality tools and analytical methods.
• May participate in internal, external or supplier audit activities.
• These responsibilities summarize the role’s primary responsibilities and are not an exhaustive list. They may change at the company’s discretion.

Quality Engineer 2, Quality Operations

• Develop and execute a business plan to drive territory growth and meet or exceed sales goals.
• Expand breadth and depth of prescribing, optimize promotional budgets, and execute the national sales strategy in line with GRAIL standards.
• Prospect and target primary care practices to generate interest in Galleri and identify/onboard early adopters.
• Represent and collaborate with a diverse, cross-functional team to enhance competitiveness and innovation.
• Partner with internal stakeholders to provide field insights that shape strategy and execution.
• Identify market opportunities and share best practices with peers, management, and the Commercial Team.
• Implement promotional activities that support sales and marketing strategies.
• Collaborate with Medical Science Liaisons (MSLs) to educate providers on the science behind MCED technology.
• Manage complex customer accounts by engaging healthcare providers, administrators, and clinical staff.
• Lead high-level product conversations and value-based presentations.
• Analyze territory performance trends and customer behavior to shape strategy and identify growth opportunities.
• Maintain accurate customer documentation within the CRM system.
• Build and sustain long-term customer relationships by providing consistent follow-up, operational support, and clinically relevant insights.
• Ensure compliance with legal requirements and company policies.

Consultant 1, Galleri

• Respond to inbound communications within GRAIL’s virtual contact center environment.
• Demonstrate ownership of each customer interaction, seeing all cases through to completion.
• Accurately document all interactions with customers in GRAIL’s customer relationship management (CRM) software.
• Enter and qualify customer and patient information into GRAIL’s laboratory information management system (LIMS).
• Interact effectively with GRAIL’s call center software.
• Demonstrate a working knowledge of laboratory operations and a willingness to contribute to laboratory processes.
• Document interactions in a clear, concise, and thorough manner, and ensure proper completion of tasks during scheduled working hours.
• Maintain the highest level of courtesy and hospitality under all conditions.
• Embody GRAIL values and communicate with others in accordance with these standards.
• Remain composed in conflict situations and escalate issues when appropriate.
• Demonstrate thorough knowledge of GRAIL products and procedures.
• Communicate effectively with coworkers and non-laboratory personnel.
• Identify process improvement opportunities and report them to customer service management.
• Adhere to Standard Operating Procedures (SOPs) pertaining to customer service.
• Comply with GRAIL policies regarding Bloodborne Pathogen Exposure Control, Chemical Hazards, Illness and Injury Prevention, Fire Safety, and Quality Assurance.
• Abide by CLIA, CAP, HIPAA, and other state, federal, and regulatory guidelines.

Customer Service Coordinator, Inbound – Call Center Environment

Account Executive

• Work within a commercial vertical (First Responders, Employers, Life Insurers, Health Plans) to drive interest, leads, and new account opportunities to the sales team and support their broader activities.
• Enter calls, activities and customer information into a CRM (Salesforce)/Outreach and update as needed to keep all stakeholders informed.
• Use a combination of cold calls (~50 per day), cold emails, LinkedIn messaging and other outbound communication methods to reach your target audience and schedule the required number of monthly sales interactions.
• Establish personal connections with clinical, executive and HR/Benefits leaders to open new pipeline opportunities and schedule meetings for Key Account Directors.
• Use sales and marketing automation tools to enhance exposure within target accounts, measure inbound and outbound activities, and monitor effectiveness of personal sales activity.
• Achieve goals for sales activities, including outbound calls made, new prospects identified, meetings scheduled and meetings completed.
• Growth into opportunity management from identification to closure of mid-market deals.
• Meet SLA’s and demonstrate diligence in following up on responses from prospects and persistence in making multiple attempts to each prospect for improved response rates.
• Provide market feedback on competitive activity, pricing, and other industry trends to marketing and sales stakeholders.
• Contribute to the company culture by embracing and enhancing company values.

Inside Sales Representative

Security Engineer

• Build and maintain a secure reasoning layer for GRAIL data strategy
• Develop and refine healthcare-specific security detection models
• Implement and manage cryptographic Private Information Retrieval (PIR) systems
• Design data-layer protections to ensure server-side tampering is detected
• Deploy and maintain Terraform IaC across AWS multi-cloud environments
• Utilize XAI tools like LIME and SHAP to analyze model failure modes
• Design, build, and support AI/ML solutions and integrations
• Evaluate and secure AI platforms in AWS Bedrock
• Lead development of AI security controls, guardrails, and governance frameworks
• Perform threat modeling and risk assessments for AI/ML systems
• Partner with engineering teams to enable secure AI development practices
• Assess and mitigate risks related to LLMs
• Contribute to secure architecture patterns for AI-enabled applications
• Support security reviews, testing, and validation of AI use cases
• Collaborate with cloud, data, and application teams to ensure secure deployment of AI capabilities
• Evaluate and onboard AI vendors and tools
• Promote awareness and adoption of secure AI usage practices across the organization
• Remain current on emerging AI and security risks
• Ensure alignment and compliance with industry standards and advanced security architectures

AI Cybersecurity Engineer

Data Scientist

• Analyze complex high-dimensional datasets related to multi-cancer early detection test results from Grail’s commercial platform in order to identify empirical trends and then communicate findings across teams.
• Integrate cancer biology, DNA methylation, genomics, epidemiology, and statistics to generate predictive models of expected test performance and identify potential deviations.
• Participate in cross-functional interactions with interdisciplinary teams including machine learning, software engineering, clinical, laboratory operations, research, and product development.
• Create and communicate rigorous scientific analyses.

Bioinformatics Staff Data Scientist

• Analyze and interpret large-scale NGS datasets to identify biological and molecular patterns of cancers related to cancer detection
• Design, implement and validate innovative statistical methods and machine learning models to extract and interpret cancer genomic signals for product innovation
• Work closely with interdisciplinary teams (computational, clinical, assay development, and product) to translate data-driven insights to actionable decisions
• Present and communicate high-quality, evidence-based research findings with clarity and rigor

Bioinformatics Data Scientist

• Provide executive-level leadership for the customer service organization, establishing strategic vision and operational direction.
• Oversee multiple teams, regions, or service centers.
• Ensure customer service strategies align with corporate objectives and drive customer loyalty, retention, and satisfaction.
• Partner closely with senior executives to influence business strategy and lead transformation initiatives that enhance efficiency.
• Drive innovation by implementing new tools, technologies, and service models that enhance customer support and scale with business growth.
• Develop and mentor senior leaders, building a strong pipeline of leadership talent within the customer service function.

Director, Customer Service – Call Center Environment

• Define and execute the strategic direction for the customer service organization, ensuring alignment with company goals.
• Lead and oversee multiple customer service teams, regions, or business units, managing managers and senior leaders.
• Develop and monitor key performance indicators (KPIs), ensuring the organization meets or exceeds customer satisfaction, quality, and operational goals.
• Partner with executive leadership across functions (e.g., Sales, Operations, Finance, IT, Marketing) to create seamless customer experiences and resolve systemic issues.
• Oversee departmental budgets, staffing, and resource planning to ensure efficient and cost-effective operations.
• Drive innovation by implementing new tools, technologies, and service models that enhance customer support and scale with business growth.
• Serve as the voice of the customer in strategic discussions, influencing company-wide initiatives and priorities.
• Ensure compliance with legal, regulatory, and quality standards across all service operations.
• Develop and mentor senior leaders, building a strong pipeline of leadership talent within the customer service function.
• Represent the company at customer meetings, industry events, and with key stakeholders to reinforce the organization’s commitment to service excellence.

• Provide advanced support for activities across business areas or groups
• Review all documentation related to the work area and collaborates with stakeholders to identify areas for process improvement
• Contribute towards best practice methods and procedures on new assignments
• Work on assignments requiring considerable judgment and initiative
• Understand implications of work and makes recommendations for solutions
• Gather and analyzes information to identify and solve problems that arise with minimal guidance
• Use knowledge of team interdependencies to impact achievement of objectives
• Develop specialized skills through job-related training and considerable on-the-job experience
• Apply in-depth skills and understanding in multiple processes and procedures to carry out assignments or developed skills in a single area
• Impact own team and other teams whose work activities are closely related
• Suggest improvements to existing processes and solutions to improve the efficiency of the team
• Network with peers and internal partners and may interact across functional area

Associate Director, Quality Labeling Operations

GRAIL Galleri Consultant 2

GRAIL Galleri Consultant 1

Customer Service Specialist – Sample Management

Quality Engineer 2, Quality Operations

Consultant 1, Galleri

Customer Service Coordinator, Inbound – Call Center Environment

Inside Sales Representative

AI Cybersecurity Engineer

Bioinformatics Staff Data Scientist

Bioinformatics Data Scientist

Director, Customer Service – Call Center Environment

Director, Customer Service – Call Center Environment

Customer Service Specialist – Sample Management

Customer Service Coordinator – Inbound