Customer Service Coordinator, Inbound – Contact Center Environment

GRAIL

Customer Service Coordinator providing customer support in cancer detection services. Handling inquiries and requests to ensure high levels of customer satisfaction in a healthcare setting.

Posted 6/17/2026full-timeRaleigh • North Carolina • 🇺🇸 United StatesJunior💰 $20 - $25 per hourWebsite

About the role

Key responsibilities & impact

Respond to internal and external stakeholder calls, emails, and chat inquiries, providing accurate information on products, services, policies, and procedures in GRAIL’s customer relationship management (CRM) software.
Independently resolve routine to moderately complex issues, using judgment within established guidelines.
Process internal and external requests such as account creation, order changes, account updates, and troubleshooting steps.
Document and track customer interactions in service systems to maintain accurate records.
Escalate complex or high-impact issues to senior coordinators or supervisors, ensuring smooth handoff.
Provide feedback on recurring issues or customer pain points to improve processes and customer experience.
Meet or exceed service performance metrics including response times, quality scores, and customer satisfaction ratings.

Requirements

What you’ll need

High school diploma or equivalent
A minimum of 1 year of customer service experience in a call center or related environment
Strong customer service and communication skills.

Benefits

Comp & perks

flexible time-off or vacation
a 401(k) retirement plan with employer match
medical, dental, and vision coverage
carefully selected mindfulness programs

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

customer servicecommunicationproblem-solvingjudgmentfeedbackorganizationalinterpersonalservice performancetroubleshootingdocumentation

Certifications

high school diploma or equivalent