Mobile Draw Experience Specialist

GRAIL

Event Manager at GRAIL managing onsite blood draw events and collaborating with cross-functional teams for success. Responsible for facilitating and coordinating activities with a customer-focused approach.

Posted 6/24/2026full-timeRemote • California • 🇺🇸 United StatesMid-LevelSenior💰 $77,000 - $95,000 per yearWebsite

About the role

Key responsibilities & impact

Support growing teams across the enterprise and clinic channels, collaborating with cross functional work streams that drive success at scale across multiple customer channels.
Serve as a liaison between Customer Success and other parts of the business such as marketing, partnerships, and lab operations, maintaining feedback loops amongst these entities to facilitate a successful event.
Focus on execution for high value customer offering - onsite blood draw events: Collaborate closely with Marketing, Implementation, Customer Success, Customer Service to ensure seamless overall events including pre- and post-event work (mobile tour stops, onsite events at customer offices, and customer visits to GRAIL’s office).
Maintain project plans using prepared tracking tools to enable event project management leading up to and after an event Provide support to cross-functional partners to host blood draw events, both internally and with customers/prospects.
Request scheduling of vendors partners such as phlebotomists and ordering provider networks as it relates to testing events.
Serve as the lead for blood draw events (events will be a combination of remotely led and onsite), coordinating internal and external staff activities to create a high quality, effective process for customers, and addressing potential problems that may ariseCollect feedback and share best practices to enable future scaling.
Support events team by providing project support and post event reporting Maintain a working knowledge of the complex needs of a variety of events.

Requirements

What you’ll need

BA/BS degree or equivalent experience.
3 + years work experience with project management, project coordinating, account management, event planning, or event management or 2+ years accepted if candidates possess direct GRAIL experience.
Ability to travel up to 90% to support onsite events.
Positive “can do” attitude with a strong desire to roll up sleeves.
Meticulously organized, consistent with follow through, oriented toward operations.
Excellent face-to-face, verbal, and written customer service and communication skills.

Benefits

Comp & perks

flexible time-off or vacation
a 401(k) retirement plan with employer match
medical, dental, and vision coverage
carefully selected mindfulness programs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

project managementevent planningaccount managementevent management

Soft Skills

communication skillscustomer serviceorganizational skillsproblem-solvingcollaborationattention to detailpositive attitude

Certifications

BA/BS degree